BE COSY APPART'HOTEL

Dear Branko,

We appreciate your review of Be Cosy Apart Hotel. Your compliments about the beautiful place and our helpful and friendly staff mean a lot to us.

We look forward to welcoming you back in the future.

Best regards,
The Be Cosy Apart Hotel Team

Cher Fabrice,

Un immense merci pour avoir partagé votre expérience au Be Cosy Apart Hotel. Votre avis chaleureux nous fait vraiment plaisir, et nous sommes enchantés que vous ayez apprécié votre séjour parmi nous.

Nous sommes ravis de savoir que vous avez trouvé notre hôtel proche de la plage, les chambres spacieuses et propres, ainsi que notre piscine agréable et les transats confortables. Vos compliments à l'égard de Mr. Shiva et de son équipe nous touchent profondément. Nous nous efforçons constamment de fournir un accueil chaleureux et un service exceptionnel à nos précieux clients.

Nous sommes également ravis que vous ayez profité pleinement des excursions que nous proposons, ainsi que de la commodité de l'arrêt de bus à seulement 100 mètres de l'hôtel pour explorer Port Louis et d'autres destinations.

L'équipe du Be Cosy Apart Hotel

Dear Sally,

We sincerely apologize for the unfortunate experience you had during your stay at Be Cosy Apart Hotel. Your feedback is deeply concerning, and we take it very seriously as we continuously strive to improve our service and guest experience.

We regret that you found our staff unfriendly and that the check-in process was unnecessarily long. Our team is trained to provide efficient and welcoming service, and it is disheartening to hear that we fell short in this aspect.

The incident involving your bags and your fall is deeply regrettable, and we are genuinely sorry for the distress it caused you. Your safety is of utmost importance to us, and we will review our procedures to prevent such incidents in the future.

Regarding your room request, we apologize for the oversight. We understand how important it is to have the right accommodations, and we failed to meet your expectations in this regard.

Your comments about the lack of follow-up on your injury are taken seriously, and we will investigate this matter thoroughly to ensure it doesn't happen again.

We are deeply disappointed that your experience was not up to the standards we aim to provide our guests. We value your feedback as it helps us identify areas that require immediate attention and improvement.

Please accept our sincerest apologies for the inconvenience and distress you experienced during your stay. We hope that you would reconsider and give us another opportunity to provide you with the exceptional service and hospitality we are known for.

Warm regards,

The Team at Be Cosy Apart Hotel

Dear Roberto,

Thanks for the wonderful review! We're delighted you had a great time at Be Cosy Apart Hotel. Our spacious, clean, and comfortable ground floor apartment with a private backyard and front deck aims to provide a homely experience. It's fantastic that our location close to the beach and shops made your trip even more enjoyable. We can't wait to have you back for another fantastic stay!

Best regards,

The Be Cosy Apart Hotel Team

Chère Géraldine,

Merci beaucoup pour votre adorable commentaire sur le Be Cosy Apart Hotel ! Nous sommes ravis que vous ayez apprécié notre emplacement près de la plage et que vous ayez eu une expérience agréable avec notre équipe, notamment Hussen et Précillia.

Nous prenons en compte vos remarques concernant la chambre et nous ferons de notre mieux pour améliorer ces aspects.

Merci encore pour votre soutien. Nous espérons vous revoir bientôt au Be Cosy Apart Hotel !

Cordialement,
L'équipe du Be Cosy Apart Hotel