LA TONNELLE

Zsolt, thank you for the great review. You 2 were amazing guests and we look forward to your next visit!

Thank you Marina for your beautiful note. Congratulations on your engagement and we wish you and George the happiest future you can imagine! See you soon. Gert and Marlene!

Wow Kedar. What an amazing review. Thank you so much, We absolutely loved having you, your wife and your handsome son at La Tonnelle. It was our absolute privilège to host your family. Best wishes and I hope to see you and your soon to be famous cricket star back at our humble home. Best regards
Gert

Dear Lorenzo. I am the owner manager of La Tonnelle. Firstly, I am unable to find you on my system for the period of August '23 that you indicate, which is only 1 month ago. Please be so kind and share with me your booking details or full name so I can properly place you. We are a small establishment, a guest house not a hotel, and I pride myself in establishing a personal relationship with each guest staying at La Tonnelle. If you stayed here in 2022 or in an august period before that, I do regard your comments as out of place and somewhat ill-directed as much maintenance has been done in the last few months.
The cake you photographed looks quite scrumptious, you should be happy with it and I trust your shared your gratitude. It was however definitely not made in August 2023 as each special event happening at La Tonnelle, happens under my personal watch. We did do a cake for a beautiful Italian family who also celebrated a birthday but it was a coconut cream chiffon cake... very delicious I must add.
As for the time that the rooms are cleaned, please note that we have 25 bedrooms, rooms are cleaned in as convenient time as possible. As a standard we wait for guests to leave their rooms after breakfast at 10:30/11am before entering the rooms. We again try our utmost to be out of all the rooms by 3:30/4 pm before the guests starts returning. We pride ourselves in leaving a clean and hygienic space.
We have 24hr security on site and can proudly state that our guests have a safe space to spend their time in Mauritius.
Cold water I do not want to do anything about. You seem to have visited during winter season in Mauritius, summer in Italy, and the water temperature drops to about 22/23 degrees Celsius in this time... cold for some but fine for others. I promise you that you will appreciate the cooler water during October to March when temperatures and humidity can be quite high. We installed a lovely fountain to circulate and drop water temperature in the summer period when guests finds the pool to be a lovely space to relax after a hot day on the beach.
A special request: please do publish current reviews when reviewing my or other resorts in future as your in-accurate review of the current state of my guest house very poorly reflect on my rating... i find that unfair.
As far as your personal experience goes, I am sorry that it left a negative impression. I do hope you will one day come back and give me a second chance to prove you wrong. Best regards and good luck! Gert