CONSTANCE BELLE MARE PLAGE

Dear Ace.

Warm greetings from Constance Belle Mare Plage
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input as it helps us identify areas for improvement and enhance our guest experience.
Firstly, we apologize for the inconvenience you experienced during your check-in. We understand that a 2-hour wait is unacceptable, however, we trust you will understand that it was not done on purpose. As it was explained to you, the hotel was at full capacity and since you arrived unexpectedly, the last let was under process.
Regarding room cleanliness, we are disappointed to hear that it did not meet your expectations. We have relayed your concerns to our housekeeping team to address and rectify any shortcomings in our cleaning standards.
We are delighted that you found our staff friendly and accommodating. We believe in providing exceptional service, and your acknowledgment is greatly appreciated.
We are sorry to hear about your dining experience. We understand the frustration when it comes to restaurant reservations, and regret that your concerns did not reach any of the Managers on duty as it would have been a pleasure to satisfy your requirement. It is true that the a la carte restaurants are always fully booked.
As you are in the hospitality industry, I am sure that you know rate structures and how it is dynamic online. It is disheartening to learn that your overall experience did not meet your expectations, and we sincerely apologize for any dissatisfaction you experienced. We value your feedback, and we are committed to making necessary changes to enhance our services.
We hope that you will consider giving us another opportunity to provide you with a more pleasant and satisfying stay in the future. Please feel free to reach out to us directly, and we will do our best to ensure your next visit is a truly memorable one.
Thank you for your valuable feedback, and we look forward to the opportunity to welcome you back and regain your trust.
Sincerely,
Gert Puchtler I GeneralManager

Dear Didier,
Warm greetings and thank you so much for your appreciation.
Hope to see you soon
Gert Puchtler I General Manager

Cher Clément,

Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience au Constance Belle Mare Plage.

Nous sommes ravis de lire que vous avez apprécié notre bel emplacement en bord de mer, notre végétation luxuriante et nos installations bien entretenues. Votre mention spéciale à l'odeur envoûtante de frangipanier et à notre suite junior spacieuse est très appréciée. Nous sommes heureux que nos trois superbes piscines et notre spa aient ajouté à votre plaisir et détente.

Vos retours concernant la décoration de la chambre et le service de chambre sont notés. Nous sommes désolés pour tout inconvénient rencontré et prenons en considération vos suggestions pour améliorer nos services.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour de futurs moments mémorables au Constance Belle Mare Plage.

Cordialement,
Gert Puchtler I Directeur Général

Thank you Antonio for your appreciation. It was a pleasure to be at your service. Hope to see you again soon
Best regards
Gert Puchtler I General Manager

Merci Estelle pour votre bel hommage à ce lieu magnifique. J'espère vous accueillir une prochaine fois
Cordialement
Gert Puchtler I Directeur Général