GANSEVOORT HOTEL

Just not a 5 star hotel by any stretch, and not worth the price tag especially compared to experiences at similarly priced accommodation.

Staff were rude and disinterested.
Rooms were below average.

Outside of the location and the security staff being nice, this place is the worst hotel I've stayed in in this price bracket by far.

Avoid it.

Great hotel and rooms. Very bizzare situation while there with regard to room keys and now with receipt of hotel stay for business expense account. During my stay for a work trip on 2/7, the front desk was unable to make a key because “systems are down”. Someone had to escort me to and from my room every time I went to the hotel. Now in 2/23, I have followed up with the front desk two times for an emailed receipt for expense report and have been told that systems are still “down” and they cannot produce a receipt. Very odd situation to have your systems down for over 2 weeks without resolution or time frame for resolution. Would not recommend staying here given the inconvenience.

First off we had an amazing suite- gorgeous view, layout, clean room and room service was A+. The reservations team were fabulous in helping us with our room reservation. The rooftop pool was cute but it needs a little remodeling and the pool menu was overpriced for what was being offered.

For our mini rooftop wedding- the requested seating for our nuptials was not prepared so my wedding guests had to help the waiters. The head waiter was extremely rude during the entire event when his fellow colleagues were not (they were actually really helpful and polite). This waiter literally had an attitude with most of my guests, grabbing our plates with an attitude that even my Italian in-laws were talking about his demeanor. I won’t say his name but he also failed to present our wedding cake before being cut. Prior to, he insisted “it’d be easier if his staff would cut it”- not myself and my husband so unfortunately we agreed. Regardless, we tried to make the best of the situation but the next morning also proved to be problematic. Five of us decided to have lunch at C&C but there was a 30 minute wait for two of our meals which also arrived cold. The manager of C&C was understanding and gave us complimentary shots of vodka but we ended up eating lunch again elsewhere.

After informing Catering and Events of our troubles we were met with silence for 2 months then inquired again multiple times to only be offered a discount for Food and Beverage if we made reservations with them.. We were told that it was simply a communication error. It’s safe to say rooming with Gansevoort is fine but I’d be weary of hosting a special event. We cannot get this moment back ever and being the only party (less than 20ppl, well mannered) with four waiters— the errors that occurred that Sunday could’ve been avoided! For the hospitality that was presented to us from the lobby receptionists, Gabriella, Robin and everyone else who tried to make our day a pleasant one, we’d give 3.5 stars if we could.

Room was adequate but the hotel was unable to provide me with a receipt for my stay, which is essential for business travel. The person I spoke with told me that the system had been down "for weeks," which is astonishing to me on its own but the fact that the response was delivered with an indifferent shrug was unbelievable. How are they operating as a business? Are they not providing receipts for current guests? If they have to manually write out receipts on hotel stationary, they ought to be doing that.

Great hotel and location. Easy check in. Rooms were clean and nice, however, myself and others that also stayed at the hotel could not get the temperature in the rooms lowered and it was extremely hot. We had our holiday party on the rooftop which was beautiful. Once the staff began to clean up I was shocked at how poor some of their attitudes were towards the guests that were still in the room wrapping up conversations, etc.