11 HOWARD

This hotel has a sleek and seductive appearance with a twist of everything you need to make your night a pleasure... And I do mean pleasure.

Check-in is super easy less than 5 mins. Concierge is well acquainted with you and your stay.

Room. The room is well appointed with full mini bar and snacks from a range of vendors. Hint: There is a special pleasure draw ... so feel free to explore.

Location You're in the heart of SoHo! ... for those who dont know ... shoppers paradise and for the more frugal .... Chinatown bargain paradise.

Food: The hotel has 3 options for food that are at least 4 star restaurants in their own right and they cater room service for guests.
Lots of cool eats around, with little Italy being within walking distance.

Real nice folks here and the location is AMAZING when u need to be on SOHO. The service was wonderful. Girls were being dressed for multiple fashion shows and the clothes were brought to them. They brought us lots of extra hangers, fans etc… BUT they couldn’t fix the size of the rooms. Too small for three ladies and LOTS of clothes. But I’d stay there again and again just with more rooms. I like the location but I need space. I like space.

NOT 5 STAR.

I have no idea how this is a 5* hotel.

This is my second time staying here. I was here 5-6 years ago. It’s very different now.

They don’t provide any drinking water besides the one complimentary bottle they offer in the lobby. There is a glass bottle that costs $11 that was in the room the first night that I was desperate enough to drink, and it was never replaced. They gave me zero info at checkin about breakfast, the hotel etc.

I’ve had to go down myself — 7 months pregnant — and beg for a water bottle because they also wouldn’t bring any up unless I paid for more. What 5-star hotel doesn’t top up at least 1-2 complimentary waters in your room daily? I find it shocking.

Not to mention all of the staff’s rude attitudes. It’s like you’re a burden to be staying at this hotel. The only decently nice guy was the doorman who helps with luggage.

I don’t expect special treatment but they do see I’m pregnant and alone for a couple of days and haven’t made much effort to be helpful, they sat and watched as I struggled to push open the super heavy door against the wind.

Rooms are okay. Nothing special. But that’s been overshadowed for me by the service I don’t even really care at this point but I won’t be staying here again.

Don’t stay here. It’s not 5 star.

EDIT — one positive I will say. I landed super early in the morning, much before check-in, and they did in fact have a room for me right away. That was a pleasant surprise and really nice to be able to shower and get in a room right away.

Good WiFi, helpful front desk staff

Excellent place to stay, great staff, great location! I will definitely stay here again, I will also recommend this place to friends and family. Just be aware that this hotel charges for "RESORT FEE". One can definitely walk nearby stores and restaurants. I would consider this location as a safe environment.