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Avis des membres sur SANCTUARY HOTEL NEW YORK
4.3/5
16 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
catieferris
Visité en avril 2024
This hotel was superb and in such a great location! Just 30 seconds from the red steps in Times Square, it was close enough to the hustle and bustle but absolutely silent in the room which was bliss after a busy day. All the staff from cleaners to door men to reception were lovely, kind and helpful and really friendly too. Free teas and drinks available all day, subway about 20 seconds away, what more can you want? Room is slightly small but that's normal for New York and nothing I would hold against them. We found the hotel trendy and cool and would go back again!
Cristina Maggio
Visité en avril 2024
La camera era un po' piccolina per quattro persone, ma indubbiamente pulita e confortevole. La posizione è perfetta per raggiungere qualsiasi punto di Manhattan e non solo. Colazione esclusivamente dolce ma comunque soddisfacente.
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Eric Livingston
Visité en avril 2024
Absolutely fabulous experience. Every staff member we encountered was very friendly and many went out of their way to assist us. We did have a suite which was spacious and well appointed, exceeded our expectations. The location is fantastic, and the property was quite clean. We’ll look to book here first next time we’re in the city.
Adam Bailey
Visité en avril 2024
Location - Brilliant. A two-minute walk and you're in the centre of Times Square which, for us as new visitors to NYC, was an amazing first sight to take in! Also walking distance to Empire State, Grand Central, Central Park etc. Despite being so close to Times Square, we slept excellently every night (once boiler noise issue had been sorted on first night - we received earlier plugs while they sorted the issue which were very helpful).
Service - guys on the doors and reception wished us a good day every single morning and were always on hand for help. The only disappointment for us was the breakfast. There was a lot of food (Bagels, toast, jam, cereal, juice, fruit), but if you're looking for something varied/relatively healthy then this isn't the place. Had cooked breakfasts in places way cheaper than this and we felt like we'd eaten a dessert most mornings.
Rooms - very darkly lit with no natural light and little room to put your suitcases/clothes, but the bed was very comfortable and we slept well every night. Shower was great!
All in all, a nice hotel with pleasant staff in a great location.
Service - guys on the doors and reception wished us a good day every single morning and were always on hand for help. The only disappointment for us was the breakfast. There was a lot of food (Bagels, toast, jam, cereal, juice, fruit), but if you're looking for something varied/relatively healthy then this isn't the place. Had cooked breakfasts in places way cheaper than this and we felt like we'd eaten a dessert most mornings.
Rooms - very darkly lit with no natural light and little room to put your suitcases/clothes, but the bed was very comfortable and we slept well every night. Shower was great!
All in all, a nice hotel with pleasant staff in a great location.
Giovonnie Byrom
Visité en avril 2024
This was my first time to this hotel and wont be my last. 5 stars all around this is a place u may come to so that u can truly relax and enjoy your free time.
Katie Luthor
Visité en mars 2024
Sanctuary Hotel New York is a haven of tranquility amidst the bustling streets of Manhattan. From the moment you step inside, you're enveloped in an atmosphere of understated elegance and comfort.The hotel's attention to detail is evident in every aspect of the guest experience. From the stylish decor to the impeccable service, every detail is thoughtfully curated to ensure a memorable stay.The rooms at Sanctuary Hotel are spacious, beautifully appointed, and equipped with modern amenities to cater to every need. The plush bedding and luxurious linens guarantee a restful night's sleep after a day of exploring the city.One of the highlights of my stay was dining at the hotel's restaurant, where I was treated to delectable cuisine and impeccable service. The rooftop bar is also a must-visit, offering breathtaking views of the New York City skyline.But what truly sets Sanctuary Hotel apart is the warmth and hospitality of the staff. From the front desk to the housekeeping team, everyone goes above and beyond to make guests feel welcome and cared for.Whether you're visiting New York City for business or leisure, Sanctuary Hotel offers a sanctuary of luxury and relaxation in the heart of Midtown Manhattan. It's a true gem that I can't wait to return to.
Luca Naitana
Visité en mars 2024
Thieves! I will not put zero just because google don’t allowed me to put zero stars!
They charge me 75 dollars in my credit card after I am back! They said the just need the credit card for safe, and than they charged it! I asked explanation via email and they said: facility fee. I booked for booking and all the amount tax etc very included! I will say also in Italian! LADRI
They charge me 75 dollars in my credit card after I am back! They said the just need the credit card for safe, and than they charged it! I asked explanation via email and they said: facility fee. I booked for booking and all the amount tax etc very included! I will say also in Italian! LADRI
Christian Ellwood
Visité en mars 2024
Positives
Location right next to time square
The front door men most of whom were fantastic though one was rather miserable (long haired guy)
Like most state the lobby area is quite dark due to the dark red type leather used liberally around the area which then goes into the lifts.
The rooms themselves are typical NY in that they are very small so don’t expect a large room as the pictures really don’t give a true reflection. The rooms are not the cleanest and we noticed in several areas issues with dust which as an asthmatic has caused me some issues. We also had to report a faulty light switch to the bathroom which they said they fixed but hadn’t as the screw was still missing and the plug was sparking. They then came back the next day to resolve the issue.
The breakfast was fairly simple with mainly bagels and white bread and fruit. There was little variation and in fact we noticed that the avocado available on the first two days was never served again. Same with blueberry muffins. The breakfast team are not the most friendliest despite me trying to strike up conversation. Also it can become exceptionally busy and you may have to wait for a table.
There was also no recycling facilities which considering what is being used and the same for all residents I find it really poor.
Overall it isn’t a bad places to stay but not the best.
Location right next to time square
The front door men most of whom were fantastic though one was rather miserable (long haired guy)
Like most state the lobby area is quite dark due to the dark red type leather used liberally around the area which then goes into the lifts.
The rooms themselves are typical NY in that they are very small so don’t expect a large room as the pictures really don’t give a true reflection. The rooms are not the cleanest and we noticed in several areas issues with dust which as an asthmatic has caused me some issues. We also had to report a faulty light switch to the bathroom which they said they fixed but hadn’t as the screw was still missing and the plug was sparking. They then came back the next day to resolve the issue.
The breakfast was fairly simple with mainly bagels and white bread and fruit. There was little variation and in fact we noticed that the avocado available on the first two days was never served again. Same with blueberry muffins. The breakfast team are not the most friendliest despite me trying to strike up conversation. Also it can become exceptionally busy and you may have to wait for a table.
There was also no recycling facilities which considering what is being used and the same for all residents I find it really poor.
Overall it isn’t a bad places to stay but not the best.
jane hutchins
Visité en mars 2024
Amazing in every way. Location could not be better, efficient friendLy staff who coudln't do enough for you. Check-in was a breeze thanks to the lovely Josh and the doormen were fantastic. My husbnd has a bad limp and we were leaving the hotel to go up to Times Square and flag down a taxi, , the doormnan said stay at the hotel and ran up the road to get one for us, that's how helpful they are. Always so polite and helpful with directions/which subway to catch. A special mention to Jonathon, Vichey and Billy, who went above and beyond the call of duty.
The Haven Rooftop Bar was beautiful and the food was amazing.
The breakfast staff kept the breakfast area spotless and a shout out to the Linda G, our room attendant, for looking after us.
I wouldn't consider staying anywhere else if i am ever lucky enough to return to New York.
The Haven Rooftop Bar was beautiful and the food was amazing.
The breakfast staff kept the breakfast area spotless and a shout out to the Linda G, our room attendant, for looking after us.
I wouldn't consider staying anywhere else if i am ever lucky enough to return to New York.
Rafa Subi
Visité en mars 2024
Excelente hotel, mut céntrico, al lado de Times Square y en una calle tranquila. Todo vien, habitaciones, servicio, atención. Restaurante elnel ático bueno.
virginie soton
Visité en mars 2024
Le personnel est au petit soin et dévoué, l'hôtel est situé proche times square, les 3 seuls bémols : le petit déjeuner est moyen et les matelas peu confortables et isolation de la chambre médiocre. Autrement il y a un roof top!!
Kirk Hogan
Visité en mars 2024
Hotel was fine and staff were very helpful!
Hotel rooms were cold ,in semi darness all day long, and the toilet looked out onto the hotel opposite,The continental breakfast wasn't the greatest, bread was stale and had a toaster that never toasted the bread!
The breakfast was a let down considering it was an extra £200 for the ten days!
Becareful they stop you a £300 for a so called deposit,
Location was excellent
It was a shame about the cold rooms( we had snow and was below freezing for most of the time I was there)
I have been to new york a few times and recognise that the hotel rooms will always be on the small side, but I got a chest infection due to the cold rooms in this hotel, the heating blew out cold air and made a noise like a fridge freezer,that kept you awake all night!
Shame as staff and cleaners ,and the general look of the hotel was good!/
Hotel rooms were cold ,in semi darness all day long, and the toilet looked out onto the hotel opposite,The continental breakfast wasn't the greatest, bread was stale and had a toaster that never toasted the bread!
The breakfast was a let down considering it was an extra £200 for the ten days!
Becareful they stop you a £300 for a so called deposit,
Location was excellent
It was a shame about the cold rooms( we had snow and was below freezing for most of the time I was there)
I have been to new york a few times and recognise that the hotel rooms will always be on the small side, but I got a chest infection due to the cold rooms in this hotel, the heating blew out cold air and made a noise like a fridge freezer,that kept you awake all night!
Shame as staff and cleaners ,and the general look of the hotel was good!/
Alexandre simoes
Visité en mars 2024
You have to pay 250$ of caution
And 25$ of extra taxes for every night
And 25$ of extra taxes for every night
Miquel SM
Visité en février 2024
Pequeño hotel situado junto a Times Square.
El hotel está bien, con luz tenue durante todo el dia.
Es muy silencioso, lo q se agradece para descansar.
Ej general esta muy limpio.
El desayuno es justo, un pequeño bufet, pero tienen café y agua todo el día en la recepción.
El hotel está bien, con luz tenue durante todo el dia.
Es muy silencioso, lo q se agradece para descansar.
Ej general esta muy limpio.
El desayuno es justo, un pequeño bufet, pero tienen café y agua todo el día en la recepción.
Ana Elvira
Visité en février 2024
Totalmente recomendable, ubicación mejor imposible, personal super amable y en especial Eddie que nos ayudó en todo lo que necesitábamos
SANCTUARY HOTEL NEW YORK
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Location.
2 min walk to Time Square and to many attractions in walking distance. Comfortable shoes very much needed.