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Avis THE EXPLORER - THE LAKES - THE PEARL OF AFRICA Kampala
Avis des membres sur THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
4.7/5
65 avis
Rapport Qualité/Prix
Qualité de la cuisine
Originalité
Cadre/Ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Kaine G.
Visité en novembre 2023
The food tasting was amazing and showcased so much creativity and skill especially the dessert. The service was impeccable.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
24/11/2023 à 12:35
Dear Kaine,
Thank you so much for honouring our invitation and for sparing your valuable time to share review. We are elated to hear that you enjoyed our food tasting event and found it to be amazing, creative, and skilful. We take pride in our culinary expertise and are delighted to know that we have succeeded in impressing you. We are also glad to hear that you found our service to be impeccable. At the Kampala Serena Hotel, we strive to provide the best possible experience for our guests, and we are committed to maintaining the highest standards of service and hospitality. Once again, we appreciate your time and hope to have the pleasure of welcoming you back soon.
Yours Sincerely,
Daniel Kang'u
GENERAL MANAGER
Thank you so much for honouring our invitation and for sparing your valuable time to share review. We are elated to hear that you enjoyed our food tasting event and found it to be amazing, creative, and skilful. We take pride in our culinary expertise and are delighted to know that we have succeeded in impressing you. We are also glad to hear that you found our service to be impeccable. At the Kampala Serena Hotel, we strive to provide the best possible experience for our guests, and we are committed to maintaining the highest standards of service and hospitality. Once again, we appreciate your time and hope to have the pleasure of welcoming you back soon.
Yours Sincerely,
Daniel Kang'u
GENERAL MANAGER
Shinyale J.
Visité en novembre 2023
Exceptionally good
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
24/11/2023 à 09:39
Dear Joseph,
Thank you so much for sharing a fabulous rating about our property. We really appreciate your time and for recommending us to other travellers. We look forward to another visit.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing a fabulous rating about our property. We really appreciate your time and for recommending us to other travellers. We look forward to another visit.
Yours Sincerely,
GENERAL MANAGER
Publicité
Joshua O.
Visité en novembre 2023
I loved the complimentary drinks, snacks, and fruits in the room. And they were all Ugandan products, that is cool.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
21/11/2023 à 14:47
Dear Joshua,
Thank you for choosing to stay at the Kampala Serena Hotel and taking time to share a perfect rating of our products and services. We are thrilled to hear that you enjoyed the complimentary drinks, snacks, and fruits in your room. We are proud to support local businesses and products, and we are glad that you appreciated them too. We hope you had a comfortable stay with us, and we look forward to welcoming you back soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for choosing to stay at the Kampala Serena Hotel and taking time to share a perfect rating of our products and services. We are thrilled to hear that you enjoyed the complimentary drinks, snacks, and fruits in your room. We are proud to support local businesses and products, and we are glad that you appreciated them too. We hope you had a comfortable stay with us, and we look forward to welcoming you back soon.
Yours Sincerely,
GENERAL MANAGER
Gerald T.
Visité en novembre 2023
Cool ????
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
20/11/2023 à 09:40
Dear Gerald,
Thank you for sharing a positive review. We appreciate your time and for recommending our hotel to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing a positive review. We appreciate your time and for recommending our hotel to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Brian M.
Visité en novembre 2023
Great place amazing service
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
20/11/2023 à 09:43
Dear Brian,
Greeting from Kampala Serena Hotel and thank you so much for sharing a wonderful review. We appreciate your great words about property and service. We look forward to another visit.
Yours Sincerely,
GENERAL MANAGER
Greeting from Kampala Serena Hotel and thank you so much for sharing a wonderful review. We appreciate your great words about property and service. We look forward to another visit.
Yours Sincerely,
GENERAL MANAGER
Derrick M.
Visité en novembre 2023
In summary, Kampala Serena Hotel is indeed a home away from home. It has very professional staff and state-of -the art facilities.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
17/11/2023 à 11:22
Dear Derrick,
Thank you so much for taking time to share wonderful review. We are delighted to hear that you had a pleasant stay at Kampala Serena Hotel. Our professional staff and state-of-the-art facilities are a testament to our commitment to providing our guests with the best possible experience. We take pride in being recognized as one of the leading hotels in the industry, and we are glad that you found our hotel to be a home away from home. We appreciate your patronage and look forward to welcoming you back soon.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for taking time to share wonderful review. We are delighted to hear that you had a pleasant stay at Kampala Serena Hotel. Our professional staff and state-of-the-art facilities are a testament to our commitment to providing our guests with the best possible experience. We take pride in being recognized as one of the leading hotels in the industry, and we are glad that you found our hotel to be a home away from home. We appreciate your patronage and look forward to welcoming you back soon.
Yours Sincerely,
GENERAL MANAGER
Annette S.
Visité en novembre 2023
Lovely atmosphere,quiet,serene, elegant. Great for a date for those that can afford it????. Great food.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
15/11/2023 à 08:31
Dear Annette,
Thank you for sparing your valuable time to share a wonderful review. We appreciate your kind words about our property and service. As a team, we strive to provide the best possible experience to our guests, and it is always rewarding to receive such amazing feedback. We look forward to another visit.
Yours Sincerely,
GENERAL MANAGER
Thank you for sparing your valuable time to share a wonderful review. We appreciate your kind words about our property and service. As a team, we strive to provide the best possible experience to our guests, and it is always rewarding to receive such amazing feedback. We look forward to another visit.
Yours Sincerely,
GENERAL MANAGER
dickson m.
Visité en novembre 2023
Ample parking, timely service
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
21/08/2023 à 10:48
Dear Dickson,
Thank you for sharing a positive review. We appreciate your five-star rating, and we hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing a positive review. We appreciate your five-star rating, and we hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
MANAKE J.
Visité en novembre 2023
Good hospitality
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
09/11/2023 à 08:18
Dear Jessica Erina,
Thank you for sharing perfect rating and a wonderful review. We appreciate your kind words about our hotel and hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing perfect rating and a wonderful review. We appreciate your kind words about our hotel and hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Cerinah T.
Visité en novembre 2023
My favorite place in Kampala
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
09/11/2023 à 08:20
Dear Cerinah,
Thank you so much for sharing an amazing review about our property. We appreciate your kind words and recommending us to other community travellers. We will be excited to host you again.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing an amazing review about our property. We appreciate your kind words and recommending us to other community travellers. We will be excited to host you again.
Yours Sincerely,
GENERAL MANAGER
Takan E.
Visité en novembre 2023
Wow the place has all you need with the perfect services rendered ranging from conferences,weddings dine in meals and many more
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
03/11/2023 à 07:24
Dear Emmanuel,
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for visiting us and taking your valuable time to share a wonderful review about our hotel. We appreciate your kind words and recommending us to other travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
David W.
Visité en octobre 2023
Busy, secure but lots of dignitaries
However organized
However organized
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
30/10/2023 à 09:39
Dear David,
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing a review. We appreciate your kind words and recommending us to other travellers. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Menna E.
Visité en octobre 2023
*Staff at the reception (front desk) are not friendly at all, not welcoming, the first face you meet when you arrive is frowning.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
WORST CUSTOMER SERVICE EVER!
*Room needs a lot of renovation, very old furniture.
*The pictures shows a bidet in toilet, but this is not true.
*Food in breakfast is so limited and repetitive, after few days you will be bored, also not tasty.
*pastries and bakeries are ????????
*The noise at night is unbearable
*House keeping will keep the balcony open a lot, insects and reptile will surely enter your room, specially if your room is close to trees and lake.
*House keeping will enter your room casually when you are in it! without putting the "make my room" sign!
THEY NEVER APOLOGISE FOR THEIR MISTAKES!
I will never come here again and will never recommend it to anyone.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
27/10/2023 à 11:42
Dear Menna,
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Thank you for choosing to stay at the Kampala Serena Hotel and for sparing valuable time to sharing a review. We are disappointed to hear that you had an unpleasant experience during your stay. We take all feedback seriously and we would like to apologize for inconveniences caused. We appreciate your feedback, and we will use it to improve our service delivery. We would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay and therefore appropriate action will be taken to address the issues you have raised and ensure that they do not recur.
Thank you for bringing these issues to our attention and we will do everything we can to make sure that the rest of your stay is a pleasant one.
Yours Sincerely,
GENERAL MANAGER
Paul A.
Visité en octobre 2023
Wonderful environment
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
Great rooms
Great for parties and functions
I love the fact that they use glass bottled water which is easy to recycle
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
23/10/2023 à 14:17
Dear Paul,
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sharing a review. We appreciate your kind words and recommending our hotel to other guests. We will be happy to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Wamuyu T.
Visité en octobre 2023
Great rooms, service and location. Nice grounds, average food, good gym and spa
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
20/10/2023 à 09:40
Dear Thoithi,
Thank you for so much for sharing a wonderful review about our property, service and location. We appreciate the five-star ratings, your kind words and recommending our hotel to other community travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you for so much for sharing a wonderful review about our property, service and location. We appreciate the five-star ratings, your kind words and recommending our hotel to other community travellers. We look forward to hosting you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Martinez G.
Visité en octobre 2023
In order to find out why it is one of the leading five star hotels we have in Uganda you have to be there I am telling you from the service the hospitality and the security. A night at this hotel will prove me right????????
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
16/10/2023 à 09:38
Dear Martinez,
Thank you for sharing an excellent review of your experience at the Kampala Serena Hotel. We appreciate your wonderful words about our services and for recommending us to other travellers. We will be excited to receive you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Thank you for sharing an excellent review of your experience at the Kampala Serena Hotel. We appreciate your wonderful words about our services and for recommending us to other travellers. We will be excited to receive you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Dan R.
Visité en octobre 2023
Good nyoma choma with a red wine bottle
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
12/10/2023 à 16:58
Dear Dan,
Thank you very much for sharing a review. We appreciate your good words and the recommendation to other travellers. We look forward to hosting you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you very much for sharing a review. We appreciate your good words and the recommendation to other travellers. We look forward to hosting you again soon.
Yours Sincerely,
GENERAL MANAGER
am_ f.
Visité en octobre 2023
Kampala Serena hotel is a beautiful and luxurious place to be with an active environment, its basically a place where one wouldn't wish to skip while touring Uganda
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
12/10/2023 à 16:56
Dear Frank,
We appreciate you for visiting us. Thank you so much for sharing your kind words about our property and service. It means a lot to us and our entire team. We hope to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
We appreciate you for visiting us. Thank you so much for sharing your kind words about our property and service. It means a lot to us and our entire team. We hope to host you again in the near future.
Yours Sincerely,
GENERAL MANAGER
Atenyi B.
Visité en octobre 2023
Everything ????????????????????????????????
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
23/09/2023 à 09:09
Dear Bashir,
Thank you for visiting our platform and sharing a wonderful review. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you for visiting our platform and sharing a wonderful review. We hope to host you again soon.
Yours Sincerely,
GENERAL MANAGER
Yazz M.
Visité en octobre 2023
Very good
Publicité
Melvis R.
Visité en octobre 2023
Something about the location
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
06/10/2023 à 12:45
Dear Robert,
Thank you so much for sparing your valuable time to share a five-star review of our property. We appreciate your kind words about our location. and hope to see you again soon.
Yours Sincerely,
GENERAL MANAGER
Thank you so much for sparing your valuable time to share a five-star review of our property. We appreciate your kind words about our location. and hope to see you again soon.
Yours Sincerely,
GENERAL MANAGER
Wolo W.
Visité en octobre 2023
L'un des meilleurs hôtels d'Ouganda, Serena est absolument incroyable avec une super ambiance
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
03/10/2023 à 08:59
Cher Walter,
Merci de votre visite et de nous avoir recommandé dans votre avis. Nous sommes heureux que vous aimiez notre propriété. Nous serons heureux de vous accueillir à nouveau bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
Merci de votre visite et de nous avoir recommandé dans votre avis. Nous sommes heureux que vous aimiez notre propriété. Nous serons heureux de vous accueillir à nouveau bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
rahmani a.
Visité en octobre 2023
Très bien j'adore
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
03/10/2023 à 09:01
Cher Ahlem,
Merci d'avoir partagé un avis cinq étoiles. Nous apprécions vos aimables paroles et espérons vous accueillir bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
Merci d'avoir partagé un avis cinq étoiles. Nous apprécions vos aimables paroles et espérons vous accueillir bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
thomasi s.
Visité en octobre 2023
J'ai adoré le repas... des trucs géniaux
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
09/08/2022 à 07:44
Cher Thomasi,
Merci beaucoup d'avoir partagé une critique incroyable de nos produits et services. Nous apprécions vos aimables paroles sur nos repas et nous donnant une belle note. En espérant vous accueillir à nouveau bientôt.
Cordialement,
Daniel Kang'u
DIRECTEUR GÉNÉRAL
Merci beaucoup d'avoir partagé une critique incroyable de nos produits et services. Nous apprécions vos aimables paroles sur nos repas et nous donnant une belle note. En espérant vous accueillir à nouveau bientôt.
Cordialement,
Daniel Kang'u
DIRECTEUR GÉNÉRAL
Keeya M.
Visité en septembre 2023
bon
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
02/10/2023 à 11:50
Cher Morris,
Merci de votre visite. Nous apprécions vos aimables paroles sur notre propriété. Cela signifie beaucoup pour moi et pour toute notre équipe. Nous avons hâte de vous revoir bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
Merci de votre visite. Nous apprécions vos aimables paroles sur notre propriété. Cela signifie beaucoup pour moi et pour toute notre équipe. Nous avons hâte de vous revoir bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
Musasizi E.
Visité en septembre 2023
C'est bon et j'aime tellement
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
30/09/2023 à 10:52
Cher Emmanuel,
Merci beaucoup d'avoir visité notre établissement et nous sommes heureux de vous compter parmi nos invités. Nous apprécions vos aimables paroles, surtout pour savoir que vous aimez notre hôtel. Cela signifie beaucoup pour nous et pour toute notre équipe. Nous vous remercions également de partager avec d'autres voyageurs et espérons vous accueillir à nouveau bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
Merci beaucoup d'avoir visité notre établissement et nous sommes heureux de vous compter parmi nos invités. Nous apprécions vos aimables paroles, surtout pour savoir que vous aimez notre hôtel. Cela signifie beaucoup pour nous et pour toute notre équipe. Nous vous remercions également de partager avec d'autres voyageurs et espérons vous accueillir à nouveau bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
kawumah M.
Visité en septembre 2023
Veuillez améliorer la vitesse d'Internet. C'est un endroit très agréable pour les réunions et dispose également de chambres luxueuses.
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
28/09/2023 à 13:56
Cher Ahmad,
Salutations et merci de nous avoir fait part, ainsi qu'à la communauté, de votre expérience fantastique au Kampala Serena Hotel. Nous apprécions votre commentaire sur Internet, et tout a été travaillé. Nous espérons vous revoir dans un avenir proche.
Cordialement,
DIRECTEUR GÉNÉRAL
Salutations et merci de nous avoir fait part, ainsi qu'à la communauté, de votre expérience fantastique au Kampala Serena Hotel. Nous apprécions votre commentaire sur Internet, et tout a été travaillé. Nous espérons vous revoir dans un avenir proche.
Cordialement,
DIRECTEUR GÉNÉRAL
Arturo M.
Visité en septembre 2023
Excellent
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
23/09/2023 à 09:15
Cher Marvel,
Merci d'avoir partagé une critique. Nous notons que vous nous avez donné une note très mauvaise. Veuillez nous faire savoir si nous pouvons faire quelque chose pour que votre prochaine visite mérite plus d'une étoile. Nous cherchons toujours à nous améliorer.
Cordialement,
DIRECTEUR GÉNÉRAL
Merci d'avoir partagé une critique. Nous notons que vous nous avez donné une note très mauvaise. Veuillez nous faire savoir si nous pouvons faire quelque chose pour que votre prochaine visite mérite plus d'une étoile. Nous cherchons toujours à nous améliorer.
Cordialement,
DIRECTEUR GÉNÉRAL
Ntambi A.
Visité en septembre 2023
Bel endroit pour être
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
Responsable
22/09/2023 à 08:28
Cher Abdulraahman,
Cher Abdulraahman,
Merci beaucoup d'avoir partagé vos commentaires et de nous avoir recommandé dans votre avis. Nous sommes heureux d'avoir rendu votre expérience avec nous agréable et serons heureux de vous accueillir à nouveau bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
Cher Abdulraahman,
Merci beaucoup d'avoir partagé vos commentaires et de nous avoir recommandé dans votre avis. Nous sommes heureux d'avoir rendu votre expérience avec nous agréable et serons heureux de vous accueillir à nouveau bientôt.
Cordialement,
DIRECTEUR GÉNÉRAL
THE EXPLORER - THE LAKES - THE PEARL OF AFRICA
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Greetings and thank you so much for sharing perfect rating with us. We appreciate your kind words and for recommending our hotel to other travellers. I will be sure to share this feedback with the rest of our associates to let them know to keep up the amazing work. We look forward to hosting you again soon.
Yours Sincerely,
GENERAL MANAGER