THE ELIZA JANE

Made us wait until 4 pm to access our room on check in.
Charged us hundreds in extra fees when we finally did check in.
Amenities that were supposed to be covered by extra fees would have cost us probably $50 max if we just got them on our own.
Told them we were getting woken up every morning at 4 am by dump trucks and was told nothing they could do.
Internet was out for several hours without any explanation.

I will start by saying the lobby is clean and nice-although Very Dark. I stayed in room 147. This room is DIRECTLY next to the employee hall/kitchen. ALL DAY you just hear Bang after Bang after Bang. Sleep? Haha good luck. The wall next to my bed has huge craters of peeling paint. The TV didn’t work for 2 straight days. Room is very dim with little light. I would absolutely never stay here again.

Let me first start by saying that we have stayed at The Eliza Jane Unbound Collection a few times before and it was lovely. We love Hyatts. It is an exquisite hotel and it is in a great location. Sadly, this time, the weekend of our wedding (4/6/24) we were very displeased with the customer service and the bridal suite that we stayed in. Let me be clear, we were not having our wedding there. However, we were having our pictures there. In addition, our bridal and groom parties would be getting ready the morning of. I want to start with positives. First, Tyler needs a raise. He was the best part of this hotel. He greeted you at the door and helped us carry all of our things to our room. He was warm, friendly and helped anyway he could. Second, the manager at The Couvant who gave us complimentary champagne on our first dinner at the hotel. Last, a woman at the front desk. I cannot remember her first name but it started with an M. She sent up complimentary champagne as well. Also, Ayana who I had been in touch with prior to our arrival had greeted us with a beautiful welcome bag. We thank you all. Now to what we were upset about. I was told that our welcome bags would be distributed to all of our guests the day they arrived. This was not the case. The people at the front desk were extremely rude and not just to me but our guests as well the whole time we were there. They assured me they were distributing our bags but every time I asked a guest, they never got it and we were almost charged for this small gesture. The hotel needs a lesson in customer service. They were unpleasant and unwilling to do anything to assist us during the most important weekend of our lives. Our room was never cleaned the day of our wedding, nor was our best mans room. There was a huge wine stain on the carpet of our bridal suite for all to see that must have been there forever. Very disappointing for an expensive room that we were paying for. They never brought us extra hand towels and told us they were out of bar soap. The day of our wedding, we were busy getting ready. The hotel was unwilling to send up cups or cutlery to us. It would have been really helpful if they did that for us. Last but not least, the day we left, we had a lot to carry down and we were also told there was no one to help us. Overall, the experience was very unpleasant, which is so sad because it was the weekend of our wedding. That will be the last time we stay there.

Fantastisch hotel in hartje New Orleans. Rustig gelegen, wat in New Orleans niet verkeerd is. Bourbon Street is een kleine 10 minuten lopen.

Het hotel heeft een heerlijke ongedwongen vibe. Een mooie binnentuin (soms met muzikaal optreden) en heel veel zuidelijke flair en charme. De kamers zijn ruim, schoon en van alle gemakken voorzien.

Enige minpuntje: de wachttijden bij de valet parking waren wat aan de lange kant.

Muy bonito y buen servicio