SPRINGHILL SUITES NEW ORLEANS DOWNTOWN / CONVENTION CENTER ^{* * *}

Housekeeping only once during stay. Broken shower door. Faceprint on mirror. No restaurant in hotel. Nice free breakfast. Warehouse district kind of far from Jackson Square.

Un poco alejado del centro pero cerca para ir caminando a el y al centro comercial

If I could, I would give zero stars for service. I stayed at the hotel due to a conference I was attending for work. One week prior to my stay, I called the hotel to inquire about a Credit Card authorization form as the room was being paid for by my work. I was told they would send the form to my email “right away”. Half the day went by and I still did not have the form. I had to call a second time and asked that the form be sent to my email while I was on the phone as I could not wait another few hours for them to not send it. I filled out the form and got the necessary signatures before sending it back to the hotel. I received a confirmation email from Springhills Marriott that the form had been received. When I arrived at the hotel, I asked for my personal card to be used for room service and incidentals while the company credit card should be used for the room stay charges. Even though I had this conversation with the front desk staff, my personal card was still charged for the room stay. When I saw the transaction on my card, I went back to the front desk and asked them why I was charged when there is a Credit Card authorization form on file. The staff claimed they never received the form even though I showed them the email confirming they had received the form with an attachment of the form. The staff then became very rude and kept saying they did not have the form. Again, I showed them the email on my phone. After some back and forth they were finally able to find the form and said they would charge the company card for the room stay instead of my personal card. I was told that the pending transaction on my credit card would be canceled in a few business days. I came back from my trip to find that my personal card was charged the full amount of the room stay instead of the company card. I tried calling the hotel multiple times to no answer. I figured it would be easier to talk to my workplace about a refund for the stay than to deal with the incompetent and rude staff at Springhills Marriott. This was an extremely disappointing and frustrating experience.

Had the unfortunate pleasure of staying here due to a conference. The AC made a loud pounding noise every time we turned it on, the club around the corner played loud music all hours of the night and the hallway of our room always smelled of weed. I had arranged for a credit card authorization form in advance for the other members of my team staying at the hotel and the hotel claimed to have never received them but then when we showed the confirmation we received they were able to find it but still claimed it was our fault.

Convenient to everything! Breakfast was so good!