HOLIDAY INN NEW ORLEANS - DOWNTOWN SUPERDOME ^{* * *}

Enjoyed the stay. Staff was great.

Great value a few blocks from Canal Street and Bourban Street.

Excellent service & friendly staff

I loved the front desk staff, the security guards and Amy the bartender. I did not like how a problem was handled when I asked for my bedding to be changed and woke two hours later with blisters and hives on my face and a rash all over my body at 2 a.m. The desk staff couldn't find clean bedding and brought me two flat queen sheets, a queen pillowcase and comforter then had to leave back to the desk. I had to strip my king bed and toss these items on top. No one checked on me to make sure I was okay after having an allergic reaction. No report was taken. I fell back to sleep finally at 4 with my do not disturb sign on the door. At 8 a.m. maintenance knocked and tried to come in my room saying I called for maintenance. Then they proceeded to tear all the safes out of every room and a crew came up to remove them. I was told no one was supposed to be on this floor since they are renovating it. I could not go back to sleep so I went to use the bathroom and take a shower when housekeeping knocked and tried to come in. The night manager told me that he would put a note to have them change my bedding after I left and to take the do not disturb sign off of my door when I left. I talked to the day manager and complained. He said he would have the main manager talk to me. A day later she did and made excuses and challenged me. She said she would review the security cameras to confirm and would get back to me by the next day. Three days later and checking at the desk multiple times per day, she never responded to me or left a message. I flew home with no resolution. Then housekeeping threw receipts out that I had on the desk. I had to pay full price for this nightmare. I called and called the number on the card. The number does not work. Emailed twice. No one responded. Called IHG/Holiday Inn Headquarters who opened up a claim and asked the hotel to contact me. They didn't. I called again. They said they couldn't help me since the hotels are independent. I left a bad review on Trip Advisor so their review team contacted me by email and contacted the hotel twice to call me, including upper management. They didn't. I am going to leave bad reviews, contact BBB and dispute with my credit card company. Pathetic. You should be ashamed. They also lied to HQ and said they offered me a free night. Totally untrue. Manager listened to my story, said she would pull surveillance video and review and get back to me with a resolution but never did. Liars on top of thieves.

Location was perfect for going out to eat and where my conference was located. That was truly the best part of the hotel. Front desk staff was friendly (stayed from 25th to 1st), however miscommunication and constant billing issues made my check-in and out stressful, leaving me to call corporate multiple times to resolve the same issue.
Cleanliness- housekeeping was prompt but a deep clean of the hotel’s sheets and towels is needed. I watched the same stained sheets get put back in place for my entire stay. Had to request a refill of body wash and hand soap my first night as well- which was done quite quickly, so kudos to that.
Restaurant downstairs is quite good and the bartenders make strong drinks!