INTERCONTINENTAL NEW ORLEANS * * * *
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Situé dans le quartier central des affaires de la ville de La Nouvelle-Orléans, l'InterContinental New Orleans est un hôtel 4 étoiles qui offre un séjour raffiné et confortable. L'hôtel est idéalement situé à seulement trois rues du Vieux Carré français, célèbre pour son ambiance animée et son héritage musical, et à 14 minutes à pied du stade Mercedes-Benz Superdome. Les chambres traditionnelles sont équipées d'un accès Wi-Fi gratuit, d'une télévision à écran plat, d'un bureau, d'un minibar et d'une cafetière. Les suites offrent également un espace salon séparé, un bar avec évier, un canapé-lit et/ou un balcon. L'hôtel propose un restaurant américain décontracté pour le petit-déjeuner buffet et le dîner, ainsi qu'un restaurant haut de gamme proposant une cuisine typique de la Côte du Golfe. Les installations comprennent une piscine extérieure, un centre de remise en forme, un centre d'affaires et huit salles de réunion.
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Woke up twice by fire alarms that turned out to be false. Whatever system-wide issue the building is having does not excuse the poor communication on behalf of the staff. The poor front desk woman had to wrangle a crowd of 60+ angry patrons with no real knowledge on what was going on or even how to get us back to the rooms (elevators were off and stairwells were locked). No sufficient safety coordination when fire alarm went off twice. Allowed drunk patrons to stay at the lobby bar being served while half-asleep pajama wearing patrons were escorted to walk to the end of the block for “safety”.
The rooms are nice but since the alarms soured my mood and I’m awake at 2am….why have a mini fridge in the room that is a “weight triggered mini bar” with nothing even in it. With the price of these rooms I expected to atleast have a mini fridge for my leftovers. Absolutely a waste and huge lack of oversight.
Overall, I had absolutely no particular bad interaction with any of the staff. Some even had outstanding service skills. I usually try and leave positive reviews for employees like these but the rest of the experience has distracted me from this.
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Furthermore, an unwelcome surprise was the mandatory 20% gratuity imposed during breakfast, irrespective of the self-service nature of the experience. The absence of personalized service, coupled with being charged gratuity for actions performed independently, such as retrieving food and setting one's own table, is a practice increasingly observed nationwide. This raises concerns about fair compensation for employees and prompts reflection on the appropriateness of such expectations from patrons.