Avis FOUR POINTS BY SHERATON FRENCH QUARTER La Nouvelle-Orléans

5 stars! Very memorable stay!

It was a terrible experience, to say the least. The staff continued to enter our room even though we had the DO NOT DISTURB SIGN ON OUR DOOR THE ENTIRE TIME OF OUR STAY. The rooms are extremely small and overpriced. The iron was nasty, so we couldn't iron because there was brown stuff coming out of the iron. We are never going back to this hotel.

Better area to drop off the passengers

Great location and friendly staff.

Accosted by employees! I returned to the hotel and walked to the elevator. An employee yelled at me to show my room key. I asked why and they said “you know why”. Confused, I showed my key and they stated that I should have known to show my room key (a request that had not been required since my stay began). The employees told me that I was told this upon check in. I was not told this at check in and the three employees were not there upon my check in so they don’t know what was stated at that time. They continued talking to each other saying guests don’t listen. They were very disrespectful. I was appalled! The Sheraton should train their employees to be professional and respectful to ALL guests. I will never stay here again and will tell friends, family, and my company, to never use this hotel due to unprofessionalism.

The rooms are not up to date. The Lowes is a better options

The hotel was clean, and the staff was very friendly. I wish they were a little more accommodating to our request for a 1 hour late check out due to our late return flight. we didn't want to sit in the airport too long. Our room, which faced the pool, was a little on the small size Four Point hotels are normally wider & roomier than this one and it could use a makeover

Great Place! Loved the location! Great staff, very friendly and helpful! Would definitely stay again!

Stayed here during Mardi Gras and it was fabulous. Even gave us ear plugs in case we needed it. Very clean, friendly and even has a bar/restaurant

Very clean Hotel, nice staff, amazing parking attendants, Very nice Cafe Manager (Andrew). Room was clean. HARD bed, Best Location.

Right on bourbon street. The bed was comfortable & I couldn't hear the noise outside.

Excellent location on Bourbon Street, nice and clean rooms, great breakfast & dinner at Puccini Bar. Super service by Andrew and Bartender Duchante. Only issue was the room #311 small size of 1 queen size bed and had a very small bathroom. I guess due to service elevator next to it that covered the room. For the same price it is better to get any 2 Queen Beds that is much bigger with bigger bathroom. Overall good experience.

It was a great stay but word to the wise you can hear everything on talouse and bourbon Street all night long. The room came with ear plugs. The front desk staff were awesome. The security were a delight to talk to all night as we watched bourbon Street. I'm not a big fan of how many points this property cost for a lifetime Titanium member but alas it was all fun. Make sure your bring your own food and drink as selection and hours may not be conducive. Valet parking was easy. We would stay here again just knowing details going in.

The rooms are lovely. Nice comfy beds. The front reception staff are super lovely and went out of their way to switch me to a quieter room as the noise for bourbon street is extremely loud even in the 5th floor rooms. It was so difficult for me to ask and i didnt want to be a bother but they were so kind about it. If coming for a conference where sleep is a priority I would ask for a room on the other side of the hotel. Its quiet peaceful. Although it is fun to be in the middle of the night life. The shower head is a little strange and has zero water pressure, very difficult to dance around under.
However, when they say breakfast included, they mean you can only order the four points breakfast plate and that's it. I had one wonderful server the Tuesday who was very attentive and lovely who took the time to quickly make small conversation between customers, who also allowed me to pay the difference between what I wanted and what the hotel offered which I really appreciated seeing as my company would only pay for a hotel that had breakfast included and i really dont like their "big breakfast" plate. however Wednesday morning (this morning) there was a tour group of 50 people (the breakfast room cannot even accomodate that many people) they were apparently understaffed and the manager would not budge and was quite snippy. It may have been because I walked into the room at 8:05am and seated myself but the previous mornings other staff had told me this was fine and not to wait for them to find a table. Also half the tour group was standing in the bar so I thought they were going out and I may have cut in front of them but honestly, it was very unclear and very badly organised.
Was such a shame as I was having such a great trip. And live update: just brought me the bill while I'm in the middle of breakfast, I guess Im not allowed to order the muffin I was looking at or an additional smoothie.

Nice rooms. The staff was the most awesome and friendly. Every single one from day to night. Good location on the main part of Bourbon Street.

A+

No issues except the only soap in our room is the shower gel that smells like a men's deodorant. The water is hot. Food in the restaurant is great. Breakfast is not complimentary.: ( I was on the top floor and had the tiniest window. Not much of a view. Some floors (maybe the even numbers ) have little balconies tho.

Had a terrible experience with the nighttime front desk attendant. Not sure how her name was spelled but Awana was rude in general after getting locked out of our she was quick to blame us, when in fact it was a lock malfunction. I ordered a drink from the bar one night and there was a gnat in my drink. The shower in our room was dirty. We will NEVER stay here again. I recommend getting a hotel nearby but never on bourbon street.

Good drinks, good bands.

This was a pleasant surprise!!! The first hotel I’ve stayed at in a very long time that I can say felt REALLY clean! The beds and pillows were amazing and I slept better there than I do at home. The staff was super attentive, helpful, warm and friendly! We had a problem with our balcony door not locking and they fixed it within the hour! To the people leaving reviews that the balcony rooms facing Bourbon street are loud…. WELL, DUH! I tuned my fan app up to loud and we slept through it! It was amazing to sit there and be part of the loud and rowdy action from our balcony! I didn’t think I would want to come back but after this experience, I do! 100% perfection!

If you want a room close to the nightlife, the bars, and don't mind the noises of drunk partying this is the place for you.

If you coming to New Orleans to party, eat and drink… this is your hotel! If you can’t take noise, maybe not so much. ( the room came with complimentary ear plugs) 90% of the activities you want to do as a tourist is walking distance from the Four Points. Everything you need to have a great time is right outside the door. The hotel itself is very clean , the staff is friendly and helpful. They gave wonderful suggestions for food places and directions. I am definitely coming back here again.

Room was nice and clean as well as the hotel itself. Our toilet was not working while we got there though

Comfy bed and pillow. Very central