CASTLE INN ^*

I like how the hotel staff accommodated w/ our request for a quiet room (away from foot traffic/other guest) because we were traveling w/ 2 young children. The room was clean & was properly stocked w/ sufficient numbers of towels/shampoo/soap. Truly appreciate that the hotel didn't overbook # of rooms/guests & therefore, the parking on site was available to us (this is critically important in SF). The hotel was also conveniently located in the city. Over all, I recommend the hotel!

This was a safe neighborhood . We walked to restaurants, bars,and the wharf. There's a Walgreens and Starbucks around the corner. Would definitely stay here again.

UPDATE: due to Castle Inn middle aged shaved head nightclerk’s inappropriate behavior and upon reviewing the evidence, my company has removed Castle Inn from its hotel options and further reported the incident.

I strongly advise not staying at Castle Inn. I have reported their unjust refusal of service and disparate treatment. If you choose to stay here, please be clear on the RISKS:

INCIDENT: Upon checkin around 8pm, I reported issues that there was no wifi and the phone line is down, providing photo and video evidence. The nightclerk, communicating only from behind a security window, claimed to have notified the manager but refused to provide a resolution timeline. The nightclerk became hostile and accused me - with no basis - of harassment. The nightclerk then told me “the room phone line being down is a safety issue and so you need to vacate the premises". After instructing me to continue waiting outside in the dark and cold, the nightclerk locked the front desk, ignored me, and proceeded to my room. At this point the nightclerk changed tunes and said that he was the manager. The nightclerk again told me to vacate the premises. I asked “It is nighttime and unsafe outside. All I asked for was to have wifi. Why are you refusing service to me?”; the nightclerk refused to respond. Instead the nightclerk started shouting at me to leave (my travel agent was on the phone line and has this all on recorded call; I also have photo and video proof). I feared for my safety throughout; I remained professional throughout. The nightclerk forced me to leave.

Immediately following my leaving the premises, my travel agent called me confirming recording of the incident and expressing concern over the nightclerk’s behavior. The agent mentioned an investigation into issues with terms of service and disparate treatment, highlighting instances of the nightclerk yelling at me and instructing me to leave. The agent said “I heard Castle Inn nightclerk start yelling at you for no reason. I heard him tell you to shut up and stop calling out for help. I heard him tell you to leave. I have it on recording.”

The whole place is dirty, even wirh mold.The lobby is permanently closed for entrance and the staff only responds through an opening in a window. The staff was also rude.

We have been coming to this place for almost 35 years.
Best hotel in San Francisco.
Damian and the rest of the staff are absolutely the best.