Avis FAIRMONT SAN FRANCISCO San Francisco

What a disaster. We travel often and always book luxury hotels. This place is overrated and overpriced - surviving on an old and out dated reputation. We checked in to a very dirty, loud and outdated guest room: filthy carpet, dusty windows and surfaces, and you could hear everything through the paper-thin walls. The elevators were broken, the line to check in was a 25 minute wait with one front desk agent servicing everyone. Our experience only got worse. We ordered room service and figured a “luxury hotel” like the Fairmont would have decent quality food in house - it couldn’t have been worse. I am not exaggerating by saying DiGiorno frozen pizza would have been significantly better than the pizza they served us. The rest of the food was equally gross. We got terrible sleep in the loud and uncomfortable room and actually couldn’t wait to checkout. As we left, the valet brought our car up in the pouring rain and parked it out in the open where we got soaked getting into it. We left in a rush and when we got home we found significant damage on our previously spotless and garage kept brand new car. Fairmont referred us to some shoddy third party company called propark (who they contract with to park your car). They promptly denied our claim and never sent a letter or called us to notify us of the denial. I only discovered that the claim had been denied after contacting the Fairmont weeks later. If you ever stay here I’d suggest you take a video and pictures of your car before you check in and before you leave the property. Because they are not trustworthy, honest or professional with guest’s vehicles. I witnessed them recklessly whipping vehicles around a parking garage and speeding around city streets. I complained to an executive assistant named Kendra who was very unhelpful and took precisely zero responsibility or accountability for the damage. She refused to follow through with a phone call as she had previously promised and would only communicate by email. She “encouraged” me to file a claim with my own insurance - I was actually very shocked and surprised and the total lack of customer service from a “high end” expensive luxury hotel like this. The whole experience from start to finish was substandard. The people who work at this property and more importantly those who manage them need training and education. There are PLENTY of better hotels in San Francisco. Save your time and money and yourself from the potential stress of dealing with issues like the ones I’ve experienced. None of which should have ever happened at an expensive luxury hotel.

My Sister-in-law and I were in San Francisco for my niece and nephew's baby shower. We visited the Fairmont bar both evenings and had Carlos as our waiter! He was awesome! He gave us excellent, friendly service and made us feel welcome and cared for as we enjoyed our favorite green couch in the corner! Thank you Carlos for making our stay wonderful!

Great hotel in San Francisco—location is one of the best in the whole city and the service in general is exceptional. We were given a room in the tower which was still nice and had a great view but the rooms don’t feel the most modern (even though they’re nice)—there aren’t enough outlets and many didn’t work while the ventilation in the room isn’t good (the shower, which had excellent water pressure, steamed up the entire room every time we used it) and the ceilings in the tower are pretty low. Overall though a great choice that we would return to

Great place to stay. The Fairmont is beautiful, rooms are very nice, staff was great, very good experience, I will stay there again

Impeccable service! We returned to our room to find we had new, noisy neighbors on each side of us. The hotel was fresh out of earplugs, but Diana was determined to find a way to help. Emanuel went so far as to find some for us outside of the hotel and delivered to our room. Their commitment and eagerness to help is the exact sort of service every luxury hotel should strive for. Highly recommend for the quality staff alone!

Our stay was Spectacular and our experience was unforgettable. We had such a wonderful time, the Concierge went out of their way to surprise and delight us, as we were celebrating a special event. Thank you for making this weekend so memorable. Heidi

Amazing stay with beautiful skyline of San Francisco located top of nob hill

Uphill walk, but totally worth it!

This is a beautiful old-fashioned hotel. It’s very well run, everyone is incredibly helpful, and the food is good. It’s the opposite of a generic box hotel with piped-in music and fluorescent lights. The Fairmont has class, style, reliable elevators, great views, and comfortable beds. What’s not to love?!

The Fairmont is more than a beautiful nesting place to base all your San Francisco adventures but rather a beacon to something beautifully nostalgic; a retreat in every sense of the word. The service is always impeccable, the staff incredibly friendly and the atmosphere is simply fabulous. We love this place and will return again and again!

Wow!! We travel often and try our best to pick luxurious hotels at a family-friendly rate. This place was AMAZING!! Wish we would remember every staff member’s names that helped us but Emmanuel did stand out at check in. He was kind, helpful and quick! Gave us an extremely helpful recommendation to get a last minute reservation at the Tonga restaurant inside (MUST DO WITH KIDS) and we got in on a Saturday night.

Our only disappointment was the valet parking and rates. On top of generous tips we were surprised to find that nearby parking was available at less than half the rate. Also the valet people were not very patient with our children. I’ve reached out to the valet manager, Sal, to see if they can work with us on these charges. Don’t park at the hotel!

The staff are extremely friendly and amazing. All the little shops and restaurants are niche and very cool.
I’ve tried most of the things on their menu, and the breakfast food is both expensive and not tasty. The potatoes are weird. The panna cotta is more yogurt than anything.
But the amenities, such as the spa, are pretty nice. I wish the fitness center was free for hotel guests.
The rooms are fine, though the bathtub is too small.
This hotel does not have a pool to swim in.

Edit: Fairmont replied to me… who is Ali Azad?

One of the most amazing hotels I have ever stayed in. We spent four nights here and were fortunate enough to enjoy their buffet breakfast, which was outstanding ( it was only available during holidays). The hotel's location was convenient for everywhere we needed to go. Parking right in front of the hotel is available at a much cheaper rate (no need to navigate hills, just across the park). The cleaning crew, concierge, and our check-in and check-out experiences were all exceptional. Don't forget to explore the entire hotel; their rooftop is stunning. Also, be sure to book their restaurant in advance. We will definitely return when we visit San Francisco again.

Beautiful tradition hotel, great service , perfect location with amazing scenic room if you get rooms in the tower.

Pand is indrukwekkend.
Vooral de lobby.
Kamers zijn oke. Maar niet echt up-to-date.
Queen bedden in The States zijn amper 150cm. Te klein voor 2.
Douche trok op niks. Water onvoldoende warm.
Ontbijt schandalig duur, zoals alles in SF. Voor dat geld zou vers sinaasappelsap moeten ipv uit een XL bus.
Daarbij absoluut geen vriendelijke bediening. 150 dollar voor 4, voor wat roerei en toast, schandalig.
Receptie dame was zeer oke.

Rooms are quite small but the location is clean and safe.
The main building is obviously aged a bit. It could be bad for some but it has its own charm for others.

Great hotel in the middle of San Francisco. Beautiful views, rooms were clean, service was excellent and hotel in a great location. We enjoyed the Tonga Lounge for drinks at night.

I can say best Hotel of the San-Francisco city

Great rooms with unforgettable views.

The service was extraordinarily good and the food was exquisite and absolutely delicious. I would definitely recommend coming here if you are in the area. The setting and quick service made it an huge pleasure to be here.

Je n'ai malheureusement pas loger dans cet hôtel, mais l'ai visté à l'occasion des fêtes de fin d'année. Chaque année, depuis cent ans, une maison grandeur nature en pains d'épices est mise à la disposition des enfants. A voir absolument si vous vous trouvez à SF à cet époque de l'année.
faire le tour du rez-de-chaussée également pour découvrir l'histoire de l'hôtel et les nombreux hôtes de marque qui y ont résidés.
Décoration exceptionnelle pour Noël!