ST REGIS HOTEL

こじんまりしたホテル。
SOMA地区にあり、静かな場所にあり、
近代美術館が目の前にあります。
部屋は清潔感があって綺麗です。
朝食がおいしい。
ユニオンスクエアまでは徒歩１０ー１５分ほど。
最上級に便利な場所ではないが、
不便はしなかったです。
ホテルのルームサービスのハンバーガーは5000円位。為替も良くないし、
今のアメリカは全体的に物価が高いですね。

A very good hotel, as you would expect for a St Regis. However, I simply had to post this review due to the breakfast experience. We ordered 2x avocado toast (note, the menu has plural “eggs” in the description and it comes with 1 complete egg!), 1 tea, 1 cappuccino (not made well at all) and the bill was over $120 inc service! (See photo of bill!) To get that “s” in the “eggs” on the menu, we ordered an extra egg! While I balk at the current unsustainable prices at 5 star establishments in the USA, this experience set a very sad new low. The food tasted pretty good, but if being generous I would value it at absolute maximum of half what was paid. At some point, customers like myself will eat elsewhere next time. Sadly that point has now been reached for my colleagues and I - it’s just not worth it.

A great stay at the St.Regis SF! We received a totally unexpected upgrade at check in and were helped by a world class staff! Room was amazing and the food was great! Wouldn't hesitate to stay here again!

In the past three weeks, I've stayed at three St. Regis properties and one Ritz (SR Maldives, Singapore, SF / Ritz Tokyo), and I must say, this was the only one that disappointed me - and in a significant way.

I've written 40+ reviews on Google - all of them have been 5 stars except this one (and still, three stars). Here's my reasoning:

Check-in: The checkin process was smooth and easy, just like alil of the other hotels. As a Marriott Titanium Elite using confirmed Suite Night Awards who checked in on a cash purchase through AMEX FHR, I was disappointed to be upgraded to the one of the lowest-level suite classes when there was plenty of inventory in higher level suites on the website - this comes after being upgraded to a 1,000 sqft suite in Tokyo at the Ritz simply because of my status - on an award redemption with no suite night awards. Disappointing, but not the end of the world.

The room quality: Having stayed in multiple properties over the past three weeks, the rooms clearly were built with a lower level of quality - laminate floors, drawers that close without cushions and make loud "thud" sounds, and more. Even so, I gave the rooms 4 stars, because it's a nice room and a great view.

The service: This has to be the most disappointing. Here are my experiences with the service:
- Experience#1: Room service ordered for breakfast with a 25-30 minute delivery window (they specifically said 8:55-9:00). I don't remember exactly, but it was at least 40-50 minutes before the food was delivered - which impacted our plans for the rest of the day. The food was lackluster for the price - a $90 breakfast of two mains and no drinks (they were included in the Butler service). The bagel & locks was disappointing - the presentation was beautiful, however.

- Experience #2: Room service ordered at 1:20 AM after a late night on the town - Delivery window provided was 30-45 minutes. That's a long delivery window for late-night food (sandwiches). The food arrived no earlier than 2:10-2:15 AM, and half of the order was missing. The staff member went downstairs to get it - 5-10 minutes later, I received a rushed second half of my order (a simple club sandwich) that maybe saw about 8 seconds in the toaster. Disappointing for the price, to say the least. I let the front desk know about this the following morning, and they comped it without any issue - even though I think it would have been appropriate for the server to offer upon failed delivery.

- Experience #3: I'm currently waiting on my food after this one: I came down to breakfast at 10:00 AM on a Sunday. I walked up to the bar, and the bartender didn't say anything to me - she just aggressively pointed at the front check-in counter. She seems to be in a poor mood and is letting that through on her customers - something I'd tolerate at a Holiday Inn, maybe, but not at a St. Regis. I walked up, and waited at least 3-4 minutes to talk to the front about what I was looking for (a to-go order). I read the menu, and waited another 3-5 minutes in line to place my order.

They weren't seating people due to an "unexpected big breakfast rush" - needless to say, I see nearly half of the tables in the restaurant empty.

I'm now waiting for my to-go order without any substantial indication of how much longer it's going to be.

Again, I don't typically write negative reviews - but, for the price of the booking, I have expectations from the St. Regis - this hotel failed to meet them.

I will add that Raj at the bar was an excellent, kind bartender. We enjoyed meeting him and appreciated his hospitality.

Great staff. Pricey but the service is worth it.