WESTIN ST FRANCIS ^{* * * *}

Massive heritage hotel in a central location of SF. Rooms are very spacious and clean a bit noisy though. Comfy beds very friendly staff. It is a good value to what it is, I would recommend it ????.

I really would not recommend this hotel. Their response to other negative google reviews says it all actually, it is sub standard in almost every respect. Drastically in need of a major refurb both cosmetic and staff. Our room was really not clean, there was a filthy t-shirt hanging over the shower when we arrived and the whole room was grubby. The entire hotel is shabby. We complained and housekeeping came and removed it. We then discovered that the shower gel container was empty. The following day, they turned the beds down but didn’t refill the shower gel or clean the bathroom. Complained again and the person at reception said they’d credit my Marriott account with 5000 points by way of apology. That corresponds to £20…..! I’d expect a little more from a supposed top hotel for being given a room with the previous inhabitants filth. There were 2 (!) teabags in the room - both the same type, but no kettle to make tea with and only take away cups and plastic stirrers. No plugs near either of the beds. No automatic lights in the room so one has to fumble around the lamps in the dark to find the switch. The whole place feels cheap and nasty yet with astronomical prices. Most weird and confusing of all is their odd daily fee charge. The guy who checked us in raced through all the information at top speed, making it impossible to take in or fully understand everything. He gave me a piece of paper with all these supposed perks on, from 2 x free cable car tickets to $30 a day spend on food & drinks. I assumed this was because of my member status. He told me we HAD to use the $30 each day or we’d lose it. On checking out however I realised we’d been charged a daily “destination fee” of $30 and when I questioned it I was told that they charge this amount and then “give it back” in food & drink! What on EARTH is the point of that?? Except of course to confuse guests and trick them into spending at least $30 a day there. Absolutely bizarre and absurd way to do things and quite dishonest I think. This is no longer the grand hotel it still pertains to be. I would never stay here again.

Great location but room was very dusty despite asking to be it cleaned multiple times! Also bell porter made us feel it was mandatory to give him a tip as he made a smart remark to us when moving our luggage!

The walls here are paper thin, if you want to get a good night's sleep plan to stay somewhere else.

Hotel was great. Service was great, close to shopping, food, we booked here for an early work meeting, also made it a getaway, a couple nice dinners out.

Pictures out our room window. Weather was a bit cloudy rainy, but still got to see a lot. A sunny day be better.