WESTIN ST FRANCIS * * * *
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Immense hôtel face au Union square, proposant des chambres qui rivalisent de luxe, particulièrement celles situées dans la tour
C'est une institution à Union Square : le Westin St Francis est un hôtel de luxe monumental de 1 200 chambres composé d'un bâtiment historique de 1904 donnant sur la place et d'une tour plus moderne qui domine tout downtown. C'est le rendez-vous des hommes d'affaires et des chefs d'État ainsi que des riches touristes. Les chambres rivalisent de luxe, particulièrement celles dans les bâtiments historiques qui viennent d'être rénovées. Son hall monumental est aussi en pleine mutation et va accueillir bientôt un nouveau bar-restaurant à la hauteur de son standing.
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2. To make matters worse, even the wifi is not free.
3. At arrival, during check in the receptionist tried really hard to upsell me on a bigger room and tried to scare me for the chosen room that it would be too small (which I found to be totally wrong after checking in)
4. Shower is super old and a nightmare to operate
Better to avoid staying in this one.
My recent experience at The Westin on Union Square was far below expectations due to a series of significant service and operational failures. Firstly, the hotel was overbooked, forcing my colleague to relocate to another hotel. Check-in was a 30-minute ordeal due to their system repeatedly declining my card, only to later discover the fault was on their end.
Additionally, the elevator malfunctioned multiple times on my way to the room, which was a further inconvenience. Upon entering my room, I found old food leftovers in the refrigerator, indicating a serious lapse in cleanliness standards.
These issues collectively reflect poorly on The Westin's management and customer service. I hope this feedback prompts necessary improvements to avoid such experiences for future guests.
My only regret is that my schedule was so busy I did not get to spend enough time here.
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Our stay included a $25 daily food and beverage credit; bike rentals; 2 cable car tickets; and free bottled water or free refillable stainless steel water bottles.
The staff is gracious and very helpful - from check in to check out!
Highly recommended!