Avis THE RITZ CARLTON, HALF MOON BAY Half Moon Bay

The receptionist lady at the front desk was rude. Not welcoming or even a smile. I’ve stayed at ritz many times over the years and never experienced such an unpleasant feeling.

On the water on half moon bay, absolutely beautiful, great people, great service

Horrible place during the events.
Tinny bar full of corporate people with no room and long wait time for dinner even if the table are empty.

Don’t stay here during the events or conferences. No capacity to handle all the people.

Stunningly beautiful. Great setting. Jason was an awesome waiter. Friendly and helpful. I could have sat there for hours.....but life needs to move on

Horrible construction, underhanded service. They apparently do mention a "refresh" on their app, and on the reservation confirmation, but if you're not looking for it, it's easy to miss. They tried to appease me by moving me to a different room- twice- but each time the noise was crazy loud. Jackhammers, drills, hammering- this is more than a "refresh". Ultimately I felt mislead and manipulated into staying at a place I never would have otherwise. The construction noise even disturbed my massage at the spa. Food was middling to bad- an okay burger and some soggy sockeye did not impress. Such a disappointing experience considering I saved (Bonvoy) points for many years to be able to stay here. If this is how Marriott treats their members, what will they do to you?

We stayed at the Ritz, Half Moon Bay for a birthday celebration. The hotel is beautiful and nice but we felt the rooms were a bit too small. We were upgraded to a "fire pit room" which was a nice touch but didn't take away from the overall underwhelming feeling. The onsite restaurant was a good place for the celebratory dinner. The other downside is the location, great for golf but not for anything else. Too far away from the town for a stroll (definitely need a car). Not going to repeat

Great place for brunch or catch some excellent clam chowder, glass of wine and a stunning view

As you can see, room, service and location are all 5stars, but why I only give it a 3?
1. They falsely stated in the website that there is complementary parking onsite. In fact, they force you to do valet parking. The parking spot is right next to the entrance, why? Just for 68dollars? Fine, I believe not many people care, so state it clearly in your website.
2. The noise: the hotel didn’t let me know that I will experience noise all night in advance. So both my wife and I don’t have any sleep during the night. They are kind enough to waive the resort fee. But I do not care even if you refund everything. Refund a small resort fee is in a way an insult. You can not buy my sleep, not for 65 bucks. Can I buy your sleep for 65 bucks? I guess I can not.
3. The weather is horrible. My own fault
4. The beach is covered with dead jellyfish, no one’s fault.

As a result, it is a horrible experience for me on that day.

Advice to you all:
If you are financially comfortable, ignore what I mentioned above. Book for a whole week. You will enjoy it very much except the noise

If you are not, book one or two days in summer and fall. Or just enjoy the view. It is fantastic. The hotel itself doesn’t worth anything over $300 bucks in my opinion

Take my advice with grain of salt. I left my review after my anger is gone.

Got hit by a golf ball while I was sitting on the patio. Called 911 but could not find who launched the ball. Hotel has refused to assist in investigation.

Be advised that the hotel is undergoing significant remodeling construction at this time. It is "disclosed" in a very hidden and disingenuous manner by Marriott on the booking page:

"Hotel Messages
Starting in February 2024, a refresh to our guest rooms and suites will be taking place. We are committed to minimizing disruptions; however, you may notice updates taking place."

Feel bad for the manager at the property who was very helpful when we checked in and out w/in 20 minutes. Marriott should be ashamed and embarrassed for putting the employees and guests in this position. Not worth the cost given the disruptive noise- see video.

Nice place for relax with kids

Amazing view!
One star for the rude customers.
On the second floor, there was a woman keeping shouting/screaming and making noise from 12 am to 6am this morning(04/01/2024). I did not know where she was and how to ask the front desk for help. This was just like an April Fools' Day special event. Horrible experience and my head still hurts.
Btw, I think Byredo smells better.

Worst espresso in the bay area. (That’s hard to achieve) - Way too hot, bitter, bad service…. Honestly???? A machine in SFO would be better. Ah… and lousy service…. Ritz??? Really?

The staff is professional and helpful, th location is amazing ????????! My husband and I helped when they were first setting up this hotel, so it is always nostalgic to come back to this gorgeous spot. Being by the beach, cliffs and ocean is amazing, even if cold and windy.

餐廳的氣氛很美，用餐中可欣賞海邊的景色。
服务员很好專業。
食物更好吃。

الاسعار في متناول الجميع

راااااااائع جدا

The greatest

good

مكان جدا رائع ومريح للنفسيه

If you are checking in do your best to avoid Connor at the front desk. As others have mentioned before he will discriminate against you. Im not sure if it is because we are Asian or what. He had us pay for an upgrade promising that it would be ready in 15 minutes and telling us it would be in a certain location. Almost 2 hours later we still were not in the room. I had to go to the front desk 4-5 times

I think he runs this scheme where he claims to be contacting the cleaning crew but is really just talking to himself. He even went to the back room to "check on it". I think its just a game he pulls on people

When we got to the room it was the room type he promised but it was all the way down the hall in the worst spot and nowhere near to where he promised. The cleaning crew didnt look like they had been contacted and almost every other room of the same type was unoccupied. Thankfully after contacting them, the manager KJ made it right.

Every other time we have been here we havent been haggled being platinum elite but Connor definitely decided to make it difficult

Otherwise, everything was great, i know everything cant always be perfect. My wife and i love visiting the Ritz Carlton Half Moon Bay and will be back. Hopefully Connor will no longer be here

UPDATED - I was super happy to have the hotel reach out to me and make things right. Everyone makes mistakes, and it was just one front desk person who caused all the problems. EVERYONE else was great, apologetic and helpful after posting what happened. The Ritz HMB is a class organization that took care of this mistake and I am again and very happy and loyal customer and plan to be for many more years. THANK YOU FOR RITZ HMB.
Just had the worst experience of my entire career staying at this hotel. I’ve been staying there for almost 10 years bringing my daughters, my mom and myself for my birthday. Today was my daughter‘s birthday and one of the front desk managers. He claimed to be the front desk manager, but was not. Refused to check us in because I did not have my drivers license. I had other forms of ID. I had already checked in on the Bonvoy mobile app. I’m a titanium elite member. There was absolutely many ways to accommodate me. But instead he told me he would not let me stay at the hotel, and turn us around and we had to drive over four hours back home because he was a jerk. Also he treated me poorly because I was dressed in a hoodie and sweatpants because I was comfortable driving. I watched him talk to other people in sports coats in a completely different manner. The hotel called to say they were sorry, but really didn’t seem to mean it. I don’t think I’ll ever be staying at this again. The location and hotel is dated. The rooms are dated. And unfortunately, the staff that used to be great has now turned into jerks. This guy at the front desk was the perfect epitome of who you would not want to have working for you. So we wasted my entire daughters birthday and she’s completely devastated. Thanks Ritz. Not.

The valet parking is ripoff.

Had an amazing time spent at the Ritz Carlton in half Moon Bay. Girl time is always a mess with my oldest daughter had a nice time walking around and enjoying the freshly oysters while memorizing the ocean and having a cocktail. Very nice ambience, quiet relaxing they must do when you’re in the area.