Avis MCCLOUD HOTEL Shasta Lake

Such a fun and cozy atmosphere, the comfiest beds, delicious breakfast, staff was delightful! So happy that they welcome dogs :) Highly recommend, we would like to come back and experience it during all 4 seasons!

Lovely, comfortable, quiet, perfect breakfast, clean, quaint, romantic, great pillows. Beautiful sitting room.

The Inn keeper was extremely nice and took great care of me! The rooms are amazing. This had to be the most comfortable bed that I have ever slept in. Sheets are so soft and the pillows are amazing. You will not be disappointed.

Can't wait to go back and spend more time there during fall season.

Used to love Hotel Mc Cloud under prior management - as a matter of fact we would stay there every year for a week during the summer for many years and alway had a great experience and kept wonderful memories when the kids where young

However this time it was quite disappointing- they only had a one single bed room the night we arrived although we booked for 3 people - they accommodated us with a suite (for a much higher price) - dirty carpets - smelly room - stingy amenities- did not do the room although we specifically asked after the first night

When coming down for breakfast (at around 9am) - most trays where empty and we had to find the rare staff and asked them to replenish the food - we were made felt we were a bother … and had to wait 30mn to eventually get our scrambled eggs although we were the only one in the restaurant

Breakfast trays left all day in the middle of the lobby breaking down the charm of this beautiful historical entry

The place is sorely understaffed and the staff generally hostile

Anyway we will find some alternatives in the future (Mc Cloud is a magic village)

Magnificence in the mountains! Luxurious yet comfortable, dogs welcome!

Stayed at the hotel for 2 days concurrent with a meeting we held at the adjacent Axe and Rose Public House. Staff was wonderful and incredibly attentive. The hotel is incredibly charming and well appointed and would be a wonderful place to stay for pleasure (rather than my work-related reason). The garden areas outside of the hotel are lovely and I actually spent some time relaxing and doing some quiet work near one of the fountains.
Food was AMAZING. Both the breakfast offered each morning, and the lunch / snacks provided to us by the Axe and Rose in the meeting. Truly great food and again...the staff were incredibly attentive. I highly recommend anyone staying here and/or even having a work event here.

Plus 1-Star for being Dog Friendly. My 11-pound Goldendoodle LuLu was able to eat her Farmer's Dog breakfast that I brought from home while I sampled the many items available each morning at the 8:00 AM breakfast buffet. Once I made a "custom scramble" using fried eggs, country potatoes, bacon, avocado, spring onions, and Tapatío sauce. Another morning I enjoyed scrambled eggs, sausage patties, waffles with blueberries and real maple syrup. Chilled fresh whole milk, O.J. hot coffee (locally roasted), several bread choices, pastries, fruit, and cereal. On Wednesday evening our party of four (and LuLu) had a wonderful dinner on the outdoor patio at the Sage Restaurant. For me the wonderful food makes up for any shortcoming mentioned in reviews regarding chipped paint, cleanliness, no TV in the rooms, no bar, Monday-Tuesday restaurant closure, etc. Thankfully daily maid service is not offered, keeps me from having to hang a "Do Not Disturb" sign or telling staff I don't want it. My room's AC kept me cool during July with 90-degree temps.
In closing, thank you Cindy for your hospitality and willingness to share your knowledge of local history and activities in and around picturesque historic McCloud.

I make a point of staying in non-corporate and usually older places when I travel. As such, I know to expect quirks, some wear-and-tear etc, in exchange for character and ambiance. The McCloud Hotel has both and I mostly enjoyed my stay. The bed was lovely and comfortable and the food I had there was good. However, this grand dame of a hotel seems to be devolving from shabby chic to mostly shabby. In terms of general upkeep (bumps, scrapes, chipped paint, shabby furniture) this hotel needs TLC. And there are definitely cleanliness issues: While eating breakfast I looked down to see a lot of dirt and what seemed to be mini chunks of something on the rug in the corner; the outside stairs down to the first floor were really dirty ~ and I knew they'd not been cleaned in a while because there was an old fluffed-out Q-tip covered in dirt on one of them; in my room the one antique chair was cushion-squished and dirty with a piece of fabric hanging loose on the side; there was dirt along the edges of most rooms, and ugly metal-bed frame pieces leaning against the wall in the hallway. Also, when I arrived there were clear cleaning-service issues: a dirty/wet bath mat, a dirty/used towel hanging from the bathroom door, and one of the coffee cups was dirty/used. I felt the same laxness at the related pub next door: the patio was filthy and I had to go find our waitperson twice for service.

So.... This could be a gorgeous, beautifully maintained, classy old hotel and I find it sad that it's not treated as such by its owners. I love places with character ... but character that's nurtured and appreciated.

Beautiful hotel on the street , staff is friendly & rates are great.

Nice theme hotel, great for those who are into historical site. Definitely unique, should try at lease once. Very different from traditional hotel water pressure is great which is a plus.

My sister and I just spent 5 amazing nights at this historic hotel! It was a winter wonderland and still had all of the Christmas decorations set up. Our room was perfect and the staff couldn't have been more helpful, warm and courteous. I definitely recommend the McCloud Hotel to anyone who wants a unique getaway location ... winter or summer.

Definitely a 5 Star destination! Excellent food, amazing wines, exquisite service, and an experience of days of old. Built over a century ago, Go and enjoy! You will want to stay again and again!

I sometimes wonder whether we were staying in the same hotel as some of the other reviewers. We stayed here 7 years ago when we rated it as one of the best hotels we had ever stayed in, which is why we returned for 2 days in October 2022.

On arrival around 4.30pm there was no one at reception, and our key was in an envelope on the desk, so we found our own way to our room. The whole hotel had clearly seen better days, and there were scuff marks everywhere, dirty carpets, and a room with spartan furnishings. They advertised a "wine hour" both on the website and in reception, but there was no one around to enable us to take advantage of it. We eventually found the owner and asked whether we needed to book a table for dinner. There was no food offered on Monday and Tuesday evenings, and neither did anywhere else in McCloud so we had to drive into Shasta about 11 miles away. The breakfasts were basic, with prepacked cereals in plastic packages which we were expected to tear the tops off and use as a bowl unless we specifically asked for one. The cooked breakfast was poor. There was no tea in our room, so we had to save some tea bags from breakfast, plus a cup of milk and take them to our rooms to use later. There was no bar, and no way to buy drinks during the course of the evening. I could forgive the lack of TV in the room if there had been some hospitality, but there was none. There is no maid service in the morning. On our return from a hike at the end of the day our bed remained unmade. There are never any staff around apart from at breakfast. I could go on, but what's the point. This is NOT a $200 per night experience and we have had better service from $80 per night motels. At this price point, we would expect some service, the ability to have dinner and drinks, and thermostatic showers in the ensuites rather than mixer taps over a bath behind a curtain, and clean carpets. We will not be back. I have given it 2 stars, which is generous, because at least the bed was clean and comfortable, and the area is glorious for hiking.

Fortunately, we moved on to the Lithia Springs Resort in Ashland, which was much cheaper, offered exemplary service and which restored our faith in American hospitality.

My wife and I visited here last weekend for three nights. It was a trip for my wifes birthday which is always a big deal to me. Being a special time I ordered flowers to be in the room upon our arrival. This service is offered when you book on-line. Upon arriving in our room, there were no flowers. There was only one person working in the building. I asked her about them not being there. She shrugged her shoulders but did call Cindy the owner. I never received an apology or sorry from either party. I texted Cindy about it and asked to have it taken off of my bill. I never received a response. It would have been nice to get an apology from Cindy.
There is a sheet in the room that says the Sage room is closed. But our first night there it was open and a number of people were there eating. It was closed the other two nights we were there. A number of couples came in and asked "us" if the Sage room was open. I also asked to have reservations at the Axe next door for the night we arrived. They had no reservation for us.
There is advertised wine between 4 and 5. There was never anyone there to make that happen.
There is advertised a breakfast "to order". There was a buffet that was quite acceptable.
What it boils down to is if you want customer service, this is not the place. They need to change their website to what is really going to be available.
We did enjoy our stay there and in the area. It just should not have been full of frustrations.
But we found a gem at the golf course where there was fantastic breakfasts and lunch.