COLUMBIA BEACH RESORT

Dear Laurence Carr,

Thank you for taking the time to share your experience with us.

 

We apologize for any inconvenience you experienced during your stay with us, being a family friendly resort as well as known for relaxing holiday, our aim is to create a welcoming environment for all customers.

 

Regarding the incident at the main pool, as personally clarified with you we do allow children at the west lagoon pool, however we kindly ask parents to help us maintaining a quite atmosphere for all guests. My intervention, after my colleague by the pool informed you prior to it, did not mean to be abrupt but necessary after having received other guests’ complaints. While for your observation about other children playing loudly later, we do not have records of such an incident as our Pool Attendants intervene when such situation occur without discrimination of customers or ages.

 

As for our facilities, we understand your frustration if you felt there were limitations on their usage. We would like to clarify that while most of our amenities are open to all guests, certain areas or activities might have specific guidelines to ensure everyone's enjoyment and safety. And these information are openly disclosed on our website, rules and regulations and also stated on our resort APP, readily available for all our guests to consult. Moreover, signs are available by the west pool suggesting our guests with children to enjoy the other swimming pool for livelier swimming.

 

I apologize if during any part of our conversation I sounded rude, truly not in my intentions, rest assured we all appreciate your patronage and decision to stay at our Resort and we would love the opportunity to make amends and welcome you and your family back for a more enjoyable stay in the future.

 

Thank you once again for bringing this to our attention, and we hope to have the chance to restore your faith in our resort.

Best regards,
Monica Coppetta
General Manager

Dear ליבי כרמי,

 

Warmest thanks for taking the time to review your recent stay with us!

 

We are truly humbled to have been able to welcome you so many times and host your family holidays, and to read that you value our sincere service, cleanliness, facilities, and setting.

 

We eagerly anticipate welcoming you again soon.

 

Until then!

 

Kindest regards from Pissouri Bay,
The Columbia Team

Dear Mrs. Katiba,

 

Thank you for your taking the time to review your stay at Columbia Beach Resort, we are thrilled to know that you had an excellent experience.

 

Regarding your note on the SPA Receptionist, and as we would like to investigate the incident would you mind sending us more details about it? maybe you remember the day and approximate time of the interaction you had?

 

We look forward to hearing from you soon.

 

Best regards,
Monica Coppetta
General Manager

Dear Tal,

 

Kindest thanks for taking the time to review your recent stay with us!

 

We are delighted to read that you loved our ambiance and facilities, and certainly hope to have the pleasure of welcoming you again soon.

 

Warmest wishes from Pissouri Bay,

The Columbia Team

Warmest thanks דורית ציפרוט !