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Avis des membres sur AX SUNNY COAST RESORT & SPA
4/5
32 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
AX SUNNY COAST RESORT & SPA
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+356 2354 3887
Les meilleurs à Bugibba et autour
Publicité
The spacey Appartement was located in 6th floor, equipped with 4x tableware, kettle, toaster, pots and pan. As well cleaner, fresh towels and sponge were in the kitchen. Bathroom contained body care products and one set of shower towels. The appartment was tidy, but not 100 % clean. Basically the accommodation was practically but "well used".
The pool area is the same, you have everything you need, but it passed its best days. You have access to the open sea via stairs from the pool area. The staff of AX Sunny Coast is very kind and helpful, we always found someone at the lobby. Additional demands like an extra blanket, replacement of pool towels or print out of boarding passes had been immediately realized. The bus station Luzzu is in front of the hotel, good for using the public transportation but of course, you defenetly hear street noise (from living room and balcony, the sleeping room is calm and dark).
Overall our stay was its price worth, the hotel is a budget accommodation but you will really not miss anything there. I would recommend it to friends that like to see and visit Malta and where the hotel is mainly the hub to sleep but not to those who search for a club holiday.
However, our overall impression was significantly hampered by several unfortunate issues. The most troubling was the discovery of a troubling nest of ants in one of the bedrooms, with ants even venturing onto the bed. This not only disrupted our sleep but also made us feel very uncomfortable. To their credit, the hotel’s reception staff promptly responded to this problem by arranging for us to sleep in a different room (413) for one night while awaiting action from housekeeping. They did their best to mitigate the situation, which was appreciated. However, our positive experience was marred by an encounter with the manager the next day.
The manager’s response to the ant issue left a lot to be desired. Their attitude was disappointing, and they spoke unprofessionally about their staff’s efforts to resolve the problem. Despite this, the manager did grudgingly provide a 25 euro restaurant voucher as a gesture of goodwill, which was a small consolation for the inconvenience we experienced.
As if these issues weren’t enough, upon returning to our original room, we encountered a new problem. The toilet in this room malfunctioned on the second last day and remained out of order for the whole day, forcing us to navigate seven flights of stairs for basic necessities. Furthermore, the toaster in the replacement room (413) that we spent one night in temporarily repeatedly tripped the room’s electrics rendering it unusable. This added to the list of maintenance and functionality issues we faced during our stay. In addition we noticed an electrical socket next to the mirror in one of the bedrooms in 702 was hanging off the wall and needs fixing.
In conclusion, while the seaview and pool area were stunning, our stay was marred by the ant infestation which still persisted although to a lesser degree after we returned to the room, unprofessional behavior from the manager, and a series of maintenance issues. The hotel’s reception staff tried their best to assist, and the 25 euro voucher was appreciated, but the overall impression of our stay left much to be desired. There’s potential here, but improvements are needed and lessons need to be learned on how to exceed guests expectations and to remember treat lower ranking staff with respect at all times.
Der Service ist sehr gut.
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
Appartement d'une belle superficie, mais l'isolation acoustique n'est plus à la hauteur.
A prendre en compte, pas de pression d'eau, au moins au 7ème étage, robinetterie bas de gamme, une remise à niveau serait la bienvenue.
Globalement, c'est plutôt bien, mais le rapport qualité prix est moyen.
Notre note, 6 ou 7 sur 10.
We thank you for sharing your experience with us.
It is a pleasure to read that there are aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests.
We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.
We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We hope you enjoyed the open air facilities.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the feedback.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We are glad we could react to your particular situation immediately.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We had an issue with our air conditioning being noisie on its lowest setting, and it was sorted the same day.
House cleaning was great. The room was spotless and cleaned every three days to the same standard.
Thank you and all the staff for making it a memorable trip
We wish to extend our thanks for the excellent review as well as rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated. We are glad they could make a difference.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
To be diminished no amount of refurbishment can fix the state of this hotel. Definitely should not be listed as a 4 star!
We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.
Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.
Your information has been forwarded to the relevant department heads for due consideration and possible implementation.
We hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.
Sincere regards.
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the encouraging review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send our regards,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the encouraging feedback.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.
Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.
Your information has been forwarded to the relevant department heads for due consideration and possible implementation.
We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.
Sincere regards.
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the encouraging rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We thank you for sharing your experience with us.
It is a pleasure to read that there are aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests.
We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.
We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
It seems like you are having fun exploring our island.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
A big MERCI for the excellent review as well as rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation