Avis MARITIM ANTONINE HOTEL & SPA Mellieha

Dear Mr Merkens

I would like to thank you for your thoughtful and complementary review following your recent visit to The Maritim Antonine Hotel.
It is a pleasure to learn how much you enjoyed your stay and that you took away fond memories of your time withs us.

Please rest assured that I have shared your warm appraisal to all the staff who look forward to welcoming you again very soon.

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Ms Munoz

Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa

We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.

We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.

I would however give you my assurance that we do not condone rudeness or discrimination from our staff but also ask that you understand that we employ staff of many nationalities and as such some translations or interpretations may appear abrupt, especially if not spoken in a person’s mother tongue but it would not be their intention to offend in any way

Once again I offer my gratitude for your valuable review and sincerely hope that the matters outlined do not deter you from returning to the Maritim Antonine Hotel & Spa

Kindest regards

Libby Punshon

Guest Relations Manager

Dear Ms Hambri


Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa

We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.

We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.

Kindest regards

Libby Punshon

Guest Relations Manager

Dear Mr Droeshout

Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.

We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager.

Dear Ms Castro

Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.

We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager.

Dear Ms Bendixen

Thank you so much for taking a moment to submit your 5 Star rating of Maritim Antonine Hotel . We are delighted you enjoyed your stay and hope you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager

Dear Mr Rich

Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.

We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager.

Dear Guest,

Of cause we are saddened that you stay with us was marred in any way , as you can see this is not the feedback we normally receive , however for the benefit of other members, we must address any concerns in a fair context. In this instance and although not mentioned in your review , your main concern was that after an error in your own booking dates which resulted in you arriving a day later .

On arriving the following morning , you had requested a refund for the night unused but at the same time claiming the same room for early check in ,as you had paid for the room.

As per most terms and condition we or agent were not in a position to do so.

We also respectfully submit that at no point did you make any reference to any issue with the room given,
After confrontational behavior directed at our staff, and witnessed by many , we contacted the agent in order to arrange a refund, to defuse and resolve the matter.

All our esteemed guests both present and future have my assurance that we do not condone rudeness from our staff but also ask that you may appreciate , when unable to give a guest the answer they desire this may also be unfairly perceived as rude or unhelpful .

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Mathias,

Thank you so much for opting to spend time with us and for taking a moment to review the Maritim Antonine Hotel & Spa so warmly.

It is extremely rewarding to hear that our guests have had a memorable experience and you have my assurance that your kind appraisal has been passed to the all the staff who certainly look forward to welcoming you again very soon.

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Mr Banach

Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa

We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.

We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.

Kindest regards

Libby Punshon

Guest Relations Manager

Dear Ms Kragelj

Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.

We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager.

Dear Mr Ross

Thank you so much for opting to spend time with us and for taking a moment to review the Maritim Antonine Hotel & Spa so warmly.

It is extremely rewarding to hear that our guests have had a memorable experience and you have my assurance that your kind appraisal has been passed to the all the staff who certainly look forward to welcoming you again very soon.

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Mr Tamm

Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.

We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager.

Dear Ms Bosak

Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.

I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Ms Simms

Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.

We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager.

Dear Ms Manzano

I would like to thank you for your thoughtful and complementary review following your recent visit to The Maritim Antonine Hotel.

It is a pleasure to learn how much you enjoyed your stay and that you took away fond memories of your time with us.

Please rest assured that I have shared your warm appraisal to all the staff who look forward to welcoming you again very soon.

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Mr Taylor

Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.

I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.

With kindest regards

Libby Punshon

Guest Relations Manager

Dear Mr Hawelah

First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.

As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.

The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .

We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.

Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.

To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.

In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel

Kind regards
Libby Punshon
Guest Relations Manager

Dear Ms Van der Meer,

First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.

As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.

The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .

We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.

Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.

To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.

In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel

Kind regards
Libby Punshon
Guest Relations Manager

Dear Mr Higgins

Thank you so much for taking a moment to rate your recent visit to the Maritim Antonine Hotel. We are pleased that overall you enjoyed your stay and hope that you will join us again very soon.

Kind regards

Libby Punshon
Guest Relations Manager