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Avis BARCELÓ IMAGINE Madrid
Avis des membres sur BARCELÓ IMAGINE
4.7/5
25 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
BARCELÓ IMAGINE
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I will be traveling to Spain this week with plans for Madrid from February 14-16th. Since this hotel did not even consider moving my stay over, I have chosen to stay at a different property.
Good hotels are understanding, lenient and excel at customer service. This one unfortunately does not.
Response to Hotel Mgmt: If you did not receive notification due to force majeure just as no one in your establishment was understanding my circumstances to escalate to right channel. The issue lies with your hotel. Responding to this google view and saying sorry is not sufficient, please provide your contact to satisfy customer relations.
Update, April 8:
This hotel advised that there were not contacted. I gave them another opportunity to provide a refund and they declined right away. This hotel has no integrity. I want to make clear, the cancellation requested was due to a family emergency days before our scheduled travel. No other hotel in Cordoba, Seville, Barcelona or Granada we booked gave us any issue considering the situation.
Si tengo tiempo y los precios me lo permiten ire yo y mas gente conmigo.
Tengo que decire que con el personal de este hotel que he tratado son muy prifesionales y nos han servido de mucha utilidad. Gracias.
Y una pregunta ?el restaurante LA HACIENDA ES DE LA CADENA BARCELO?
And great amenties
La habitación, espaciosa y cómoda.
The suite was fabulous. The terrace spacious and well furnished.
Guest experience sent flowers and chocolate to my room the day of check in.
Rooms were well cleaned and maintained throughout our stay, without feeling intrusive. Would return
Buen hotel de cuatro estrellas con un buen servicio de cuatro estrellas en una ubicación de tres estrellas con unas habitaciones de cinco estrellas. Un mixto muy interesante a precio "adecuado".