DOMUS AURELIA ^{* *}

Personale eccezionale in tutto e per tutto. Un’accoglienza e un soggiorno così piacevoli presso questo hotel non mi è mai capitato di trovarli altrove. Ottima la posizione, vicino al Vaticano e metro disponibile a meno di 10 minuti. Grazie!

I would like to mention that before writing this review, I expressly tried to clarify everything with the accommodation first. However, after being ignored for days, not being offered a refund and allegedly trying to reach the management with my complaint for over a week now, I've had enough and will make this review public.
The hotel is the worst we have ever stayed in and I can only advise anyone not to stay there, even if it is only for a short time. We booked two rooms there as a family and I was responsible for the reservation, which makes me even angrier.

What was the problem? We had rooms 102 and 103, apparently the worst you can get in that hotel. The rooms were dirty and run down. The furniture was dusty, there was hair on the floor in the bathroom when we arrived, the bed linen had large orange-red stains (!!!), there was a long, black hair in a fresh towel and there were several insects on the walls that had apparently been killed with shoes. The worst were the bathrooms and here it must be emphasized that the hotel staff themselves admitted that they already knew about the problem!!! So, we were knowingly given rooms where it was clear that there were problems with the plumbing in both.
In one bathroom, the drain in both the washbasin and the shower did not work. So, if you showered in the cabin, you could also use it as a bath afterwards. Therefore, 4 of us brushed our teeth in one bathroom. There was a rain shower and a hand shower in both rooms, but the rain shower in one room was too calcified and didn't work. The hand shower was also calcified and produced about 4 jets - hair washing impossible so watch out! In the pipes in one room, the water shot in all directions as soon as the hand shower was activated. In both rooms the toilet seats were loose, in one the screws were simply missing?! In one bathroom the strip was broken and hanging from the wall and in the bedroom the same thing happened to the strip on the floor?! Who looks at these rooms and thinks "Yes, we can give them away like this?". In one room the electricity generator was extremely loud and buzzed the whole time the room card was inserted. The bathroom could not be locked. Room service took 5 minutes every day just to make the bed and adjust the towels. No wonder it looks like this.
Of course, we complained about all this as soon as we arrived, because who wants to sleep in red-stained bed linen? By the way, we were allowed to change them ourselves. We were then offered a new room, which we inspected, but it also looked similarly filthy and there was a problem with the water pipes, so nothing would have been better. We also asked to speak to the manager of the hotel, but he was supposedly unavailable during our stay. No one from the management has been available since we left either, which is rather dubious.
It's just sad how you are treated here, and the room is deliberately left in a poor condition. Simply ignoring us afterwards and blaming us because we were offered another room is not the solution either.

Room is just a place to sleep in. Breakfast is above the norm so this definately stands out. Hotel is 15min walk from the Metro

Lovely hotel with nice breakfast.
????

Ho soggiornato un paio di giorni.
La posizione è sicuramente ottima, in quanto permette di raggiungere Città del Vaticano in poco tempo ed è vicino alla fermata della metro "A" che porta verso il centro di Roma e direttamente collegata alla Stazione Termini.
La colazione, dolce e salata, è piuttosto ricca, curata e buona. I dolci sono squisiti.
Unica pecca sono stati un paio di problemi in camera: il condizionatore, il quale perdeva, ritrovando il pavimento bagnato (col rischio di scivolare) e il sostegno della doccia con le viti allentate. Segnalate entrambe le questioni, è stato fatto poco a riguardo. Il Personale gentile e, in particolare, ringrazio il Portiere Notturno che, tra il 4 e 5 notte (non ricordo il nome), mi ha assistito per un problema alla porta per cui non riuscivo più ad entrare. È stato molto paziente e cortese.