1 HOTEL SOUTH BEACH

Food and drink onsite are excessively expensive. Other than that, pretty great spot.

Awesome hotel with amazing views.
I only wrote this review to say that that the bartenders in the lobby bar are the worst. Condescending in a nasty nice way with a smile on their face. I stayed from the 17th-19th of march and I’d say that the males who worked in the afternoon were the worst of it. All bar service in other areas was perfect.

Be careful of leaving your card opened with a bartender, It's a great place, but some of the bartenders are very shady and they will try to double charge you

Nice property with gorgeous pools, lovely views, and good service.

Note: A sincere thank you to Mauricio, who read our review and responded. Today opening umbrellas at pools is allowed, and an engineer dropped by our room to look at AC. We really appreciate it!

Service is not what it once was. Have stayed here numerous times over the past several years for weeks at a time and this trip will probably be my last. Five stars for the door men, servers, and cleaning room. They are truly the sweetest.

Yes, perfect location and central to everything but for these prices, spare yourself and book at the Faena or even W instead because this is no longer a luxury experience in my book.

First world problem but seriously — why is the Wifi at this hotel the absolute worst? No other hotel on the beach has wifi this terrible. It does not work. What year are we living in where we can’t have decent, reliable wifi? You can’t work from anywhere on the property or take calls because the wifi can’t handle the capacity. It’s a safety hazard if you’re traveling alone.

Pools are always overcrowded and unless you arrive first thing in the morning, may the odds be in your favor. Music is blasting too loud, people on the phone at the pool, it’s no longer a relaxing, luxury experience. It’s trashy. Also, half of the people that take up space at the roof pool — aren’t even staying at the hotel! Shameful and disrespectful to the paying guests.

The food is okay but nothing special and overpriced and they could do with a more creative menu. Elevators are so slow and overpacked, they need more trash cans around the property, and doors to the pool area are constantly broken. Also — why does the fire alarm go off everyday? It’s disruptive, strange, and needs to be addressed.

They do not monitor/restrict who comes in here on the weekend and it’s become so trashy and overcrowded. This would NEVER happen at the Faena or Four Seasons Surfside who require you to be staying on property to access the hotel.

I use to love this hotel and have so many great memories here but it’s definitely losing its luster between the crowd it’s bringing in, and minor adjustments they refuse to acknowledge. Won’t be back.