FONTAINEBLEAU

On March 30, 2024 I went to the spa at the fountaine bleau in Miami Beach for a 9 am massage appointment. After the massage I went to the steam room, the spa pool etc. Then I went to Cote restaurant for lunch. After this I went to pick up my car from the valet. Not only did it take a very long time to get my car but when the valet came to get me and told me my car was there… they also told me they could not find my fab key for my Audi Q5. Several valet workers looked everywhere in my car for the key . The front the back seat the hatch back trunk. They couldn’t find the key and my car wouldn’t start. After waiting for everyone to look for my key. David Kronk, the customer service manager came to me and apologized and said they are trying to figure out what to do. They said we are certain the key is in the car. However, he and more valet workers kept looking for my fab key and couldn’t find the key. I told them I had to go back home because my dog had been put away since 8 am that morning and I had an extra fab key at my house. They agreed to let me Uber back home to get my key then Uber back to the hotel so that I could get my car. David Kronk and Frantzy Francois assured me they would reimburse me for the Uber expenses and they would furnish a new fab for my car. The last I heard from Frantzy was April 2, 2024. Saying they we’re looking into the situation. I have written both David and Frantzy several emails since then and have not heard back from them. Basically, they don’t care that there workers lost my key and I had to spend extra time and money to get my extra spare key from my home so that I could get my car. It truly a big shame that such a beautiful hotel can have such poor quality customer care. They have basically damaged my property and they do not care. I would absolutely not recommend anybody going to this hotel unless you do not care if something gets stolen, damaged or basically if somehow the hotel and its employees does wrong by you. There are many other nice hotels in Miami Beach with very nice spa’s. I’m still waiting to see if they do what’s right by me. If not I will be seeking legal counsel. B

DO NOT STAY HERE unless you want to hear constant, extremely loud dance club music with air raid sirens all day long. Not only could I not escape it anywhere in the pool area but it was just as loud in my 12th floor ocean view room. You will not enjoy one second of peace and quiet. This is what I would expect on a $199 Carnival cruise full of kids on Spring break but not for the nearly $4,000 this long weekend cost me. I spoke to the hotel manager and she basically shrugged and said it's a nightclub/dayclub environment. Nowhere on the website is that disclosed. She said she could move me to another room but A) not until my last night here and B) she showed me the room on the map and I don't think it will be any quieter. I repeat, DO NOT STAY HERE.

Beautiful Beautiful beautiful, you can only imagine such a grand hotel until you actually come to one. Fontainebleau Miami is awesome

We spent the day at the glow bar. Which we pre paid for before going. It was very expensive, but heard it was a must do. When we were settling up our bill our server put through the full charge again onto one of the girls credit cards which was $1284.00. she did say she voided the transaction but she DID NOT. My friend was charged the full amount again. So we ended up paying for it twice. We have made numerous complaints about this and have gotten no resolution. You would think with such a brand and reputation, that they would want to help resolve this. Very disappointed.

We had the most fantastic room. The views were astounding. The ocean was on one balcony and Miami on the other balcony. The room was a suite with a separate bedroom and the kitchen had a stove full refrigerator, microwave and a washer and dryer. The bathroom had a spa. The restaurants were 5 star restaurants. The grounds and pools were beautiful and you hang out at the beach. Which was right there.