SOFITEL
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Ce bel hôtel du groupe Accor, à la décoration contemporaine, offre tout le confort d'un hôtel de son rang : piscine, room service, écran plat et Internet dans toutes les chambres. Vous trouverez également une salle de sport, un restaurant français le Riviera, un bar ouvert tard dans la nuit et même un Starbucks Coffee pour déguster un bon moka au retour du shopping ! L'hôtel est idéalement situé à quelques minutes de South Beach, du Dolphin Mall et a seulement 5 minutes de l'aéroport. Vous disposerez d'une navette gratuite toutes les demi-heures pour l'aéroport et sur demande pour le port de Miami. Accueil francophone évidement !
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The bed sagged to the floor. The shower didn't work. The phone didn't work. They upgraded me to a suite the next day. The bed sagged ALMOST to the floor. The shower and phone both worked. I hear music and partying from the lobby at all hours of the day and night. I had to call at 4AM one night to ask them to turn it down. I've NEVER encountered this from ANY hotel - not even a 2star.
The elevator was broken; The ice machine was broken. The restaurant wasn't open for dinner. I have no idea if they had room service, there was no indication that there was and no one told me differently.
If you're paying more than $60/night for this place, you're overpaying.
The breakfast was good and has plenty of choices. The room was spacious, quiet and clean. The bed gave a good sleep. The service was friendly though in the restaurant it was hard to get more coffee during the breakfast. The lobby bar was ok. During my stay it was the spring break's peak time thus the price of the room was high. It is more reasonable usually. I could come again.
I would recommend it overall even though I didn’t use the pool and gym. Excellent property.