Avis MANDARIN ORIENTAL Miami

Bro… the hotel was fine but tell me why this black gentleman came into my room at 4 AM! And touched my toes, he yelled hog rider while doing it, i managed to take this picture of him please help me find and destroy this man!!!!

Really do not understand the ratings, this place is so outdated and boring. Needs a complete overhaul. I stayed on the 19th floor and the balcony and chairs were covered in bird poop. The bed was the least comfortable bed I’ve ever had in my life. Absolute snoozefest with zero vibe or luxury. I ordered a steak for room service and it came late and cost $101 for 7 ounces including all the fees. Stay literally anywhere else.

My family and I stayed at the hotel over spring break. At checkin we had to wait approximately 30 minutes for our room to be “inspected” after it was cleaned. We were already pretty exhausted and starving but ok no big deal. We finally get key cards and get up to our room. The room was not sufficiently cleaned although it had just been “inspected”. There was hair from the previous guest all over the floor, bathroom floors visibly dirty, toilet dirty, stains on carpet, cigarette butts on the balcony. I cleaned up what I could with Clorox wipes and had to order dinner for my family as it was already 9pm. The next day I contacted hotel staff to let them know we would be leaving out for a bit and if someone would come up and clean the toilet (as I noticed the next day the entire inside of the toilet under the rim was disgusting) and service the room. They replied back right away they would send someone up to take care of it.

After we returned I noticed the toilet was not cleaned, cigarette butt still on the patio and the beds were made but all our chargers were unplugged and re-plugged into different outlets and one of the chargers was missing entirely. Called down to the front desk and they checked with the cleaning staff and they were unable to locate it in the old linens and it was nowhere to be found in the room. Also informed the toilet was still dirty (provided pictures) - completely the same as it was before we left. I had purchased a disposable cleaning toilet brush and just cleaned it myself because I could not sanitarily use the toilet in the current state nor allow my family to.

Front desk profusely apologized and said someone from management would contact me in the morning as it was too late for anything to be done as it was already 9 or 10 at night.

The following morning no one from management contacted us and eventually I had to talk to someone else at the front desk relating to another issue and informed I had not been contacted back about the cleaning issue or missing charger. This person (I believe his name is Jake) apologized again and said he was unaware of any of these issues and sent up the associate director of housekeeping.

At that point I had already undertaken the task of cleaning the areas in the room myself as it was the third day we were at the hotel. The AD of housekeeping again apologized and brought up a new charger within 20 or so minutes. I appreciate the charger replacement but nothing was done at that time regarding the terribly insufficient cleaning of the room. Quite ridiculous to be on a relaxing vacation at a 5-star hotel and have to clean the floors and toilet myself. She said she would talk to whoever was front management that day and they would contact us.

We never heard from anyone and at that point I had issues everyday and didn’t want to devote anymore of my time and attention ON VACATION to these issues. We checked out without anyone discussing any of the issues we had been reporting. The experience we had at the Mandarin in March 2024 was a drastic decline from our previous experience and I am reluctant to stay at the hotel again given the many hotel options in Miami.

I left my car at the Valet. They returned my keys without my key chain. First they tried to blame it on me. Then they magically found the broken key chain, but refused to refund me or buy a new one. This reflects really badly on the restaurant and does not live up to their standards!

This is our first time staying here. Angel, the hotel manager, showed us world-class hospitality! He is absolutely amazing! The entire staff was warm and friendly. After a long day of traveling, we were grateful to be so well taken care of by this wonderful hotel. The views are incredible and the island is beautiful. We look forward to coming back!

Loved this hotel, but there were a few details that must be addressed by management. It’s not a super luxury hotel but it’s not cheap by any means.

1. When I ordered a tea set to my room, one cup was dirty with coffee and I had to call again for replacement.

2. I personally ask the manager on my way to my room if we could have some remove the cart from our breakfast service, she literally said “I’ll send someone right away”. We were there from 7pm to midnight when we went to sleep, and nobody came.

3. They mistaking it checked us out of our room, so when we came back from the beach we found our room emptied by the cleaning service. They collected all our belongings and sent them to the security area, so I had to talk to many people for them to return everything to the room.

These are not minor details for a hotel this price. Again, it’s not a super luxury hotel but it’s pretty high end. I wouldn’t expect any of this to happen.

Beautiful hotel with beautiful views. All services from the door to room service to the pool was exceptional! Abraham at the front door was so nice and helpful with suggestions on places to see and try. Angela was the sweetest when delivering my breakfast every morning. Would definitely visit again.!

Great hotel and great stay as well as staff. The views are amazing of the bay and Brickell and downtown. You can definitely go walk around brickell key and enjoy the Greta weather and breeze. On-site bar has a good happy hour and a full restaurant on site.

Our recent stay at Mandarin Oriental Miami was an absolute dream come true, filled with luxury, breathtaking views, and unparalleled experiences that exceeded all expectations.

From the moment we stepped into our suite overlooking the sea and Brickell, we were swept away by its beauty and sophistication. The perfect decoration and open bathroom with a bathtub overlooking Brickell added a touch of elegance to our stay, making every moment feel like a scene from a fairy tale.

Breakfast was an experience in itself, with an extensive array of options that left us spoiled for choice. The friendly and attentive staff made us feel right at home, and the view from the breakfast area was simply breathtaking, providing the perfect backdrop for a leisurely morning meal.

A highlight of our stay was the couple's massage at the spa, which has rightfully earned its reputation as the best spa by Forbes. The massage therapists were exceptional, tailoring the experience to our needs and ensuring complete relaxation. The spa itself, spanning three floors with sauna, relaxation rooms, and complimentary teas and fruits, was a haven of tranquility that we indulged in fully.

The hotel's gym provided everything we needed for a satisfying workout, and the pool with its stunning views and impeccable service was the perfect spot to unwind and celebrate special occasions like my birthday. The attentive staff went above and beyond, even surprising me with not one, but three birthday cakes—a gesture that truly made my day unforgettable.

I must commend the seamless check-in and check-out process, thanks to the exceptional service provided by Ramon at guest relations and Lorenzo at reception. Their friendliness and helpfulness made our stay even more enjoyable.

A highlight of our culinary experience was dining at La Mar, the hotel's Peruvian restaurant. Yazer, our waiter, guided us through an unforgettable gastronomic journey, recommending the most delectable dishes and cocktails. The pisco cocktails, scallops, and octopus were absolute standouts, bursting with flavour and creativity.

We also had the pleasure of enjoying cocktails and bites (Tuna Tataki my favourite) at the hotel's lounge, where the views were as fabulous as the service. The atmosphere was lively and vibrant, with perfect Cuban music adding to the ambiance.

In conclusion, Mandarin Oriental Miami offers a truly exceptional experience that exceeds all expectations. From the luxurious accommodations to the impeccable service and unforgettable dining experiences, every aspect of our stay was nothing short of perfection. I cannot recommend this hotel highly enough, especially for those celebrating special occasions. Thank you, Mandarin Oriental Miami, for making our stay truly unforgettable and we can’t wait to be back! ☺️

Amazing surprise get a way ❤️. No complaints.

Great 5 star hotel

Came here to drop off a friend to make sure they were safe in their rooms after a night out. Valet informed me I could stay 30 minutes outside so I set a timer and returned to my car 30 min on the dot when I was then informed the hotel manager instructed valet to charge me overnight parking. Greedy management and poor service going back on what I was told. Hope it was worth the 40 bucks - you lost a customer for life.

Esepciondl

Todo excelente !

Love MO Brickell Key. In fact, we are residents at Courts Brickell Key for many years . It is a custom for us the residents to dine and enjoy MO’s restaurant and bar. The staff and Pamela at the bar are always amazing. But unfortunately we ran into a very unpleasant experience with David who is at the front desk, yesterday March 13, 2023. The reason as to why we decided to share this review is so that MO continues to keep its high standards when it comes to customer service with its front desk staff. We believe that it would help David with his front desk / customer service position by addressing its customers with the same standards of this wonderful hotel here in Brickell Key, with professionalism and high ethics. David provided a very poor services leaving us with an unnecessary uncomfortable expiration (not warranted) . Front desk staff is the front face of the brand. In good faith, keep it up David. We will also share withe corporate. Best MP.

Everything was perfect. Spacious rooms, comfortable beds, top notch service and delicious food. I normally like to try new places when I travel, but I will be returning to this Mandarin Oriental the next time I'm in Miami. I could go on and on about how nice everything was. I definitely recommend this hotel.

Înălțător, ăsta este termenul!
Am rămas fără cuvinte

It was amazing, everything was great

This used to be our go to place for a staycation night. We loved everything about it. But, sadly, no longer. Brunch at La Mar is amazing but has gone from around 85$ per person to 130$- not worth it. There is no more coffee in the rooms. Went downstairs at 9:10am to find some, and concierge says they take away complimentary coffee station at 9. I have multiple questions. Why did no one tell us at check in there was complimentary coffee at all? WHY would they end it at 9?! People obviously want to sleep in a little on vacay, ending the coffee at 9 is ridiculous. I walked 10 ft to the bar and got a simple Americano coffee, and the bill with automatic 20% tip came to 8.39$! Absolutely disgusted and will never ever again go to the Mandarin Oriental. We don’t mind paying for quality, but this is taking advantage plain and simple.

*Update to hotel response: No, you did not put this in my guest profile. Because it was booked under my husband’s name which I did not state in my review (I still use my maiden name), but nice try. Starbucks Americano coffee is less than half what you charge. Your coffee is NOT better than Starbucks. Do better in a real and honest way, please.

El personal es muy amable, incluso frente a dificultades en el servicio. Vivimos un doble cobro, revertido pero inconveniente y tuvimos que llamar para ajustar el servicio a nuestras necesidades con frecuencia inusitada. Muy buen turco (steam room), buen sauna y excelente experiencia de duchas con hidromasajes. Todos servicios incluidos en el precio. Buen jacuzzi y una excelente zona.

First time here for a conference and what a beautiful venue! Gorgeous views, friendly and welcoming staff! The rooms are fantastic as well!

Fabulous hotel, and such a great attention.

High grade luxury hotel
great attention

Best service in Miami. Excellent view. Love the location.