GRAND BEACH HOTEL

NEVER book here. Horrible people. I got very sick two days prior to flying to Miami for a work trip and they refused to cancel my reservation and charged me a $1,200 penalty for canceling the day before. I had to go to the hospital because I couldn't breathe in. Scumbags.

This was the worst place I have stayed at in years. Could not get clean towels and there we no wash cloths or hand towels in the room. We were not the only guests that made this complaint. Do not expect the adults only pool to be adults only as kids used it often and the hot tub there was luke warm at best. Drinks were good, but food was below average at top market pricing. Had to use one of the towels as a tub stopper, and one of the outside pools has police tape around it like a crime scene. An embarrassment. DO NOT STAY HERE!

My husband and I stayed here a week ago. I was very impressed with the service of the staff/ front desk staff, given our neediness. They were very calm, eager to assist, and accommodating. The restaurant in the hotel was great, with great service.
The location of the hotel was fine. We used Uber or Lyft to get travel to places that were not within walking distance. We brought our own plastic ware and paper towels. We typically don’t expect the hotel to supply it (although it is a nice gesture and service). There was no microwave, and it would be nice to have one in the rooms, but it was not a major issue.
We didn’t have any major complaints about our room. Our room was clean, and it was spacious. The only recommendations that we would suggest for the hotel is to replace room towels and purchase enough towels and wash clothes to prevent customers from having to wait a while for them to be washed. Additionally, it is suggested that pool towels are replaced because many of them were dingy. The water pressure between the two restrooms inside of the room should be addressed, and to develop a maintenance program to recaulk bathroom vanities etc. If these minor issues are resolved, then it would be perfect!
In general, our stay was awesome, and I want to thank the hard working staff at the desk and cleaning staff for helping to make our trip a great one. I will return.

I strongly recommend to not go to this hotel. They say hotel is 4 star but the rooms are of less than of a 3-star hotel. None of the staff I encountered are friendly or can speak fluent english except for 1. Supervisor Maria, I hate her attitude. Also parking is available on site but you cannot self park you MUST take valet parking.
We booked for a king oceanfront, but we arrived late around 10pm since our flight got delayed and they gave us a room with oceanfront, great! But bathroom was a so small with a sink of size of your hand with no vanity around. All toiletries are placed outside bathroom, on a small table. Trust me, forget about a quick face wash, u can't even brush ir teeth in that sink without hitting your head. On top of it, AC vents are leaking water on both sides of roof rim. We asked at front desk and that was the only front desk person who understood, spoke nice and in English, let me know that I was mistaken that we were allocated an ambassador suite which was not generally given to any guests.However they are full and no other oceanfront are available and asked us to check back in the morning. He will also leave a note for manager to provide a discount for inconvenience caused.
We called next day morning and it was the most worst experience from here until end of our stay. I called front desk and they say that they will check availability and get back but never called back. I waited 30mins and called, they say room service is cleaning so they will call back once they are done. I asked how long and said she will check and callback but never called. I lost my patience but tried to polite for their rude behavior and called, this time a gentleman picked up. I said that it is my birthday today and we have reservations that we need to go to, so please tell me how long. He said that I can leave my luggage in current room and their service can shift once new room is ready. I agreed to that and went down to drop keys. Oh ya, I had to repeat my story for thr forth time and she wouldn't even listen to what I was trying to say and just text on her phone and after that the lady at front desk says that I cannot leave and I must be there to shift my luggage. I repeated that I spoke with gentleman on phone and he provided this arrangement. I also tried to show her pictures on my phone but she doesn't even care to listen.
Finally I left the keys and went out.
We returned after our day trip and explained the story and asked for new keys, she says that she don't see any notes and it starts again ! She starts texting and then finally I got key after some wait. So I went into new room, my luggage was their and an oceanfront room, great! This room have 2 bathrooms. One exactly same as old one right next to door and second one at center of the room. But they gave us an ADA room. Huh! Obviously the second shower do not have nieche or side holder for your toiletries. And the center AC vent is leaking water, which is right infront of the second bathroom. We were so tired and decided to just manage for rest of the 2 nights since it felt like rather than enjoying our trip, I am into constant arguments which is not how we wanted to spend my birthday.
On checkout day, I went to front desk and asked for a 30min late checkout since we were getting delayed, anyhow we checked in very late. The guy adjusted my checkout and gave me until 11.30 (no addional price mentioned), great ! Now I asked if there is any adjustments put on my room price and he called his supervisor, Maria. She says she remember me, ok great! She says my first day room rent is waived off, oh great and asked if I get credit on my card. She says no and asked what time am I checking out. I said 11.30 and she says that is the complimentary we provided and I waived iff 1 night resort fee of $57, she gives me remaining bill. I tried to speak but she yells at me louder that late checkout is $300 and that is given to me complimentary. I felt awkward to be yelled at infront of all other customers their.I didnt even say about leak in second room.

Foi incrível. Fiquei com medo quando fui reservar o hotel, pois a muitos comentários negativos, porém como alguns amigos meus já haviam ficado e indicaram acabei reservando.
E foi a melhor coisa que fiz, o hotel está reformado e a decoração é encantadora.
O hotel inteiro é bem limpo e meu quarto também foi limpo todos os dias ( eu sou bem chata com limpeza).
A academia é bem completa de aparelhos e tem aulas todas as manhãs de yoga e gap de graça.
Foram dias incríveis.
Super recomendo.
Ele é apenas um pouco cara para quem não ganha em dólar/euro.