DOUBLETREE HOTEL

This was my 1st time ever staying at a Double Tree. This hotel had like a gloomy feel to it. The black door frames around the doors kinda spooked me. The dim lighting in the hallways didn't help. Senay checked me in. She was awesome, as well as Jay. We paid for self parking but was not giving a parking ticket to get in and out of the garage. Senate said she didn't have any to give my brother and I. We were to press the "Help" button each time we needed to get in and out. It was VERY AGGRAVATING, as the attendant took his time each time to come to assist. He came down with his hands up, like What! We tried to get us to enter a credit card. I told him we had already paid for parking and told him what we were instructed to press the help button. It was indeed a headache! This hotel didn't give me the unction to want to go back.

Room dirty. Toilet broken. Air conditioner- broken. No towels in the room. Someones hair all over the shower. Toilet paper roll almost gone- no spare. No regular coffee or creamer in room - there was a package of decaf and a tea.
Requested towels- gave me 1- no hand or bath towels. When i asked for those, staff member was excessively rude and still didnt provide a bath towel.. Waited in line at check in- only to find i wasnt waiting behind customers- but behind the staff members' "homies getting free cookies and drinks. Elevator broken. No valet. Starbucks closed. Restaurant closed. Only a couple of TV channels working.
I asked for the managers name- the front desk wouldnt give me a name- said the manager didnt have a card and was off on vacation and wouldnt be back. Night desk person hates his job.
I would NOT recommend this hotel. Ive given it more than one chance, but its gotten worse with each stay. Im a Diamond member and have been for many many years- staying in a different Hilton three nights each week.
Its a broken down hotel- ghetto. There are other options-
Please note my photo- which is a summary from Trip Advisor- spot on. Read the reviews on Trip advisor too-

DO NOT COME HERE!!! Horrible experience and there was a line of people with same issue. We reserved a room weeks ago with 2 queen beds. Showed up and they had no room for us and told us there’s nothing that can be done when they have our card on file and the reservation number. After going back and forth with them, we got 1 king bed for 5 of us. No body wash in room. People in line received keys to rooms that had people already occupying them. Dirty beds with hair and dirt in them. No towels. No soap. Oh, and we were charged over $200 for a no show fee when we checked in Friday evening and had to argue for a room we reserved. We were told our room charge would be waived. We have now over $600 of charges on our card that aren’t valid. No manager to speak to. No one at the front desk can help. The guy has only worked here for 3 weeks and he isn’t sure how to handle. DO NOT COME HERE. Horrible, horrible experience. Our hallway has missing roof tiles due to a leak and smells of mold and mildew.

Never been in a hotel that high, we was on the 16th floor & had restaurant/bar on the top floor. For got to get pic's.

As a Hilton rewards member, I was very disappointed by this hotel. I arrived late at night and found my room dirty: trash and dirt on the floor, stains on the bed, and hair all over the bathroom sink and floor. I asked the front desk to have it cleaned when I went out the next morning, and though someone clearly changed my sheets, the rest of the room remained unclean for the duration of my stay. Furthermore, breakfast was inexplicably unavailable for half of my stay: there was no advance notice, guests just came downstairs in the morning and were told that breakfast (and the in-house Starbucks counter) weren’t open today. The pool was closed, as well. There seemed to be only a handful of staff, whose responsiveness was lackluster, at best. Would not recommend.