DOUBLETREE HOTEL

I was really looking forward to having a better experience than we had at another Doubletree. I was very disappointed. We stayed here for our anniversary. It started out with being checked into an occupied room. We went back down to the front desk and moved to another room. When we arrived in the next room, we went to get a drink of water, and the glasses were filthy. There was even a liquid stain on the counter that had not been cleaned. The large window was dirty as well. We had to clean off finger and nose prints to be able to see clearly. We noticed that there were no toiletries on the sink. We had to use shampoo to wash our hands. We put the glasses into a bag and took them down to the front desk. An assistant manager said she would have some more brought up to our room. The front desk attendant said she would have some soap brought up to us. No one ever brought any clean glasses or soap during our stay. We asked to speak to a manager and was told Pam would be there at 8am. I came down to get an order at 10 a.m., and when I inquired about speaking to her, I was told she had already left for the day. I thought that was strange since it was a big weekend with the Springtime festival going on in town and the hotel being extra busy. I also mentioned that I received an email regarding an early check-in or a late check-out. I had not been informed as if I was given either. The front desk attendant said we could have an extra hour, until noon. I was satisfied with that, so I went back to my room. At 11:45 a.m., a housekeeper lady knocked on our door and rudely said checkout was at 11 a.m. I said the front desk gave us until 12 p.m. She responded in an unhappy tone that no one told her that. I said we'd be leaving soon. About 10 minutes later, another housekeeper knocked on our door and said the same thing but in a nicer tone. I said the front desk gave us until noon, and we were leaving in just a few minutes. She apologized , and they had not been notified. When we checked out, the front desk agent said our reservation was marked for a late checkout. When our issues were voiced to the agent again, we were told Pam would call us. It's been 5 days since we checked out, and we have not received a call. I have seen this hotel for many years and was so excited to finally get to spend a night there with my husband for our anniversary. I was so disappointed in the experience. It was hard for me to enjoy our anniversary celebration. I hope these issues don't happen to anyone else. The best part was our dinner at Eve on Adams.

Our stay here was okay. Keep in mind exercise room has two damaged treadmills and one of two elliptical machines actually works. Had to drive 2 miles to a near bye gym.

Never again!

Disappointing.
Located in a nicer part of city.
The decor suggests it's geared toward wedding parties, proms, etc. type of parties.
When we arrived there was a young family with a toddler. The father was yelling because apparently he waited over 20 mins on his room and nothing was happening. The staff decided to argue back with him instead to try to calm the situation.
In the room, water pressure in the shower was low and shower cabin wasn't properly cleaned (some left over hair).
Restaurant was supposed to open at 7am for breakfast on Sunday morning but opened 7 minutes late and a dude from the kitchen in the meantime was strolling around the lobby like he had all the time in the world (we didn't because we were on a tight schedule). After serving ourselves some food, sat done but there were no utensils available, only to be provided after we finished eating with our fingers.
I wont stay at this hotel again.

My stay was very nice and I enjoyed it a lot! The valet were amazing Liam and Billy were the best! The room was nice and was able to see much of Tallahassee.