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Avis TROPICAL PALMS RESORT Orlando
Avis des membres sur TROPICAL PALMS RESORT
3.6/5
14 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
I do believe this boils down to management and it’s sad because we used to really love this park.
arrived before 10pm because they called me to warn me I'd be locked out if I arrived after 10pm... but I didn't feel great knowing I might be told to sleep on the road without electricity if I was late.
There were a few nice things, though. The laundry room and bathrooms were clean. And it's in close proximity to the fun spot rides and shops.
I just don't feel like it's worth that price so I won't be going there again.
First: We arrived shortly at 10:00pm on the day of our reservation. The guard would not let us in and said we had to sleep in the parking lot. Nowhere in any of the two email confirmations they send me did it state that if we arrived after 10pm we would not allowed in. It is also not mentioned in their rules and regulations. I also called earlier in the day to confirm my reservation and let them know we would be arriving after the office is closed and they never mentioned it then either. They have the information buried pretty deep in their website though. We told the guard that we didnt have any water and needed to shower and use the restroom. He shrugged and said too bad, and that "I am not going to lose my job for you". He said the policy was because it was too dark to park an RV at night. The park was well lit and we had a pull through site. While talking to him he shockingly let another RV through the gate! When we asked why it wasn't too dark for that RV but too dark for us he said they had already check in and could come and go. Totally unbelievable. I told him that I also already checked in through the online check in. Nope, didnt matter. Eventually another guard took over and he did let us in to shower and use the restrooms. He stated it happens every night that people have to sleep in the parking lot. We were told that no one gets refunded either.
Second: The second unethical situation was with their package pickup. We often order something from amazon and have it shipped ahead of us so it has arrived when we get to our location. This establishment charges $5 PER package. Again, ZERO mention in the emails, rules and regulations or website. They refused to give me my package unless I paid them $5. I asked them "so you are just going to keep my package unless I pay you?". They responded that they will return package to sender if I dont pay. I told them to send it back and walked out. We spoke with several other campers. They all said the manager is crazy and makes rules up as she goes. I would avoid this campground.