OMNI ORLANDO RESORT

Villas are nice.. they've made some additions that are nice. we golfed and had a great time. staff is friendly. only thing I was disappointed in this time was the in room dining. food just wasn't good. had a chowder soup that was so fishy smelling I couldn't eat it. had a flatbread pizza that tasted like it was leftovers. the lasagna was good.

Here 2nd time for soccer tournament. The rooms are tiny, bathroom had mold everywhere. Service terrible at pool bar and Eagle’s Edge. Tried multiple times to call front desk with no answer. Were here last year (‘23) and it was not like that. It’s beautiful and there’s a lot to do at the resort but traffic getting to it & out of it was horrible. Not close to Disney and even further from Universal.

Large and beautiful resort. Very classy. Great pools! Nice putt putt golf for kids. Cool 9 hole par 3. Close to attractions. Traffic!

Power outage! All systems down! I worked in hotels for over a decade. I’ve never seen anything like this happen. Everything is down. BUT the entire staff are handling everything great! I can’t imagine what they’re having to go through. They haven’t missed a beat. Still smiling and so helpful. We were walked to our room anytime we needed to get in. The front desk woman who checked us in, can’t remember her name, but she went to law school I believe. She was incredible. I hope guests haven’t been too hard on the staff. It’s out of their control and they’re doing everything they can do! Bravo to all of you and your continued efforts to show everyone a great time still!

I have sent this letter several times with no response from Omni so I am posting it here: "Dear Management of Omni Resort Championsgate, I am writing to formally address the experience my family and I had during our last stay at your esteemed establishment from July 10th to July 14th, 2023. Regrettably, several incidents occurred that significantly impacted our stay, prompting me to bring them to your attention in the hope of resolution. Upon our arrival, we were initially assigned to the Sunset Lodge building and encountered challenges with room assignments, delays in room readiness, and a lack of adherence to our request for adjoining rooms. These issues disrupted the celebratory atmosphere we had hoped to create for my son's 7th birthday. Subsequent room changes, marred by delays and inconveniences, included the distressing discovery of a room affected by a sewage odor and another infested with bedbugs. The bedbug incident was particularly distressing, leading to multiple room changes, loss of personal belongings, and valid concerns for our health and safety. The resulting disruptions to our planned activities and the emotional toll on my family have left us deeply dissatisfied with our overall experience at Omni Resort Championsgate. Moreover, challenges with the amenities provided in the villas, such as broken kitchen fixtures and insufficient cookware, further detracted from our anticipated level of comfort and enjoyment. Additionally, discrepancies in the final billing for our stay have contributed to our disappointment. As loyal guests who frequently choose Omni Resort Championsgate for special occasions, we were surprised by the difficulties encountered during this visit. Our previous experiences have always been characterized by luxury accommodations and exceptional service, making this recent encounter all the more disheartening. Given the gravity of the issues faced during our stay, including the distress caused by the bedbug infestation and subsequent treatment, we were disappointed by the lack of fair and appropriate compensation provided by your management team. Despite multiple attempts to communicate and address these matters, we felt disregarded and disheartened by the manner in which our concerns were handled. To supplement this correspondence, I will be sharing relevant photos and videos to provide a comprehensive overview of our experience, which have been previously submitted but seemingly overlooked. I am eager to work with you to resolve these concerns and restore our confidence in Omni Resort Championsgate. Thank you for your attention to this matter." The videos would not upload to google for this review so I attached a screen shot from one of the videos. In the videos I have, you can see them crawling around all over the furniture. The text message screen shot shows I had to be awake until 4AM on my son's birthday to receive all of our belongings (minus a couple items that they lost) that the Omni treated for bed bugs. We all slept in dirty swimming wear because all our clothes were removed for treatment as we relocated to a new room. I did not sleep at all since I had to stay up waiting for our clothes and all my party supplies, then once I had everything at 4am, go set up all the party supplies for my son for when he woke up. The photo of the leg shows just a portion of what the bed bugs did to our skin. Omni administration has refused to acknowledge and compensate for this. We reached out to them for months and now I am resorting to posting this letter and review online to share my experience. A previous Google review (Rosie) and her response from OMNI, we were told the same thing, that there was a negative report from a third party exterminator (whom they pay), that it must have been a mosquito even though we showed them full video of the bed bugs and in person. Those staff members that came that night all said it was bed bugs. My physician said it was bed bugs too.

**My photos are preventing my post from listing after a week of processing, will keep trying**