HOLIDAY INN THE CASTLE

Stayed at the Castle Hotel, Autograph Collection in Orlando for a business trip. Its location is perfect for hitting all the key spots in Orlando, including the convention center and theme parks. The rooms are comfortable with great beds and workspaces, though I didn’t try the pool or restaurant. The valet staff were notably friendly, but be aware there’s a $25 nightly parking fee and no lounge access for Marriott members. The hotel doesn’t quite live up to its luxurious billing, but it’s a solid choice I’d return to.

The pool is no longer heated as the heater has been down for a month now. Twice I have called the hotel and both times the front desk stated the pool was currently heated. The water is at 60 degrees . This information needs to be made available prior to a patron making a reservation. Honesty is key.

Update. Posted this review in n fb as well yesterday and guess what they just deleted it. #falseadvertising

I will 100% stay here again. The staff are friendly & efficient. I loved the landscaping around the pool, the quiet little seating nooks scattered around the pool. It has a very warm, fun vibe I absolutely love!

I recently planned a networking event for the Central Florida wedding industry at Castle Hotel and it was such an amazing experience! Amanda Palmer was an absolute dream to work with. She was so helpful, enthusiastic and professional through the entire process. Her entire team on the day of the event went above and beyond. The event spaces are unique, modern and elevated. The food and beverage was delicious! We cannot wait to go back!

This hotel was such a disappointment!!! I'm part of the Marriott loyalty program Bonvoy and I used 2 upgrades to get a "Tower" room, which I thought would be up in a tower and have a nice view since it was supposed to be an upgrade. I've uploaded the photos but as you can see, all the upgrades got me was a view of the broken lights on the side of the building, the pool and awning, and the ladders hidden behind the bushes. Apparently the turret room is the one on the top - I have no idea how you get one of those rooms since I would have happily paid for it if I had seen it as an option any where because I had told my family we would be staying in a tower at a castle. Like I said, incredibly disappointed by Marriott and the Bonvoy loyalty program, and I brought this up at checkout and all they said was thank you for letting us know. My family agreed we'd never be staying there again.

In addition to the tower room being a disappointment, the room did not include robes like the room description said it had, and the bathroom did not have the walk-in shower shown in the room pictures. Our room was not cleaned daily. There was no free breakfast for Platinum Loyalty members - it was a choice between $10 coupons for breakfast (which did not cover the cost of the buffet) or 1000 points, which was supposed to be the welcome gift anyway.

As others have mentioned, parking seemed to be on the honor system which meant there was no armguard or passcode to get in or out. Parking fees at $25 seemed to be another money grab from this hotel, especially as 2 cars speeding through the parking lot nearly nailed us on our way out.

I also went around 1 pm to check in and the room wasn't ready, even though I had received a text from the hotel and it said the room was ready. Since we had limited time to visit the theme parks, we just went and didn't return until late. Before checking out, we went up to the rooftop, which had a nice view, but was covered in glass and pretty unwelcoming with no chairs or the like.