RED ROOF INN

This hotel took my money and never gave me a room for the night which caused me to have to sleep in my car and miss work. I called the hotel prior to arrival to ask if I can check in early. The guy who answered said yes. When I arrived, it was around 1:30p. The white lady with the dreads stated that their system was down earlier and they might not have any room available. She began to look and stated that there was 1 room that would be ready in 2 hours and took my phone number so that she could call when the room was available. I left and drove to st Augustine to handle so things in the meantime. I arrive back to this location at 5:30pm and waited until 5:45pm in lobby for her to tell me the room type I paid for was not ready and should be ready in 30 mins. I asked for my money back and she said that they did not charge my card so to contact the party I paid through which is Priceline. I immediately walked out to refrain from being rude because i can see if wasn’t ready early, but it is now almost 2 hours after checkin and i still didn’t have a room. I called Priceline who then called Redroof. Priceline proceeds to tell me that the last at red roof says that she does have a room for me and won’t release my refund. I walked back in the lobby and waited in line. She still kept helping others who came in after me and kept putting Priceline on hold. She was soooooo disrespectful and out of line. She showed no concern whatsoever. She started to get so rude to me and started cussing me. I kept telling her that all I want is my money back so that I could go to another hotel. Priceline said they needed her permission to refund my money. I waited for about an hour and still received no service. I even requested to speak to the supervisor several times which she ignored like I never asked. What kind of low budget mess is this?

THIS WAS THE MOST GHETTO, WORST SERVICE I HAVE EVER GOTTEN. I WILL NEVER EVER BOOK HERE AGAIN. AND THAT RACHET AND UNPROFESSIONAL LADY AT THE DESK NEEDS TO BE FIRED. I WILL BE FILING A COMPLAINT WITH RED ROOF CUSTOMER SERVICE AND BBB AS WELL.

The only way to fix this with me is to refund my money. I was never checked into a room. They wanted to downgrade my room. That’s not how it works. If you downgrade my roof you need to refund me the difference PERIOD.

I like it

Tia is always friendly and helpful accurate with the reservation knowledgeable about the city and housekeeping cleans well grounds are well maintained management is always friendly and accommodating

Dirty old room that smelled of bleach. Stains everywhere including the sheets. Burn holes on the comforter. Pretty sure there was an illegal transaction outside of my room. Scary location. Lots of homeless in the parking lot. Changed hotels the same night. The young man at the desk was friendly and helpful.

Great customer service! Medallia great service and fast. Anything you need they have and great location. Past issue resolved. Plus on-site security!