METROPOLE HOTEL PHUKET

Each and every brand have their own style of design and luxury. This hotel is middle the city with quite ambiance with ample car parking. Rooms and inside fully luxury. Food is good

The staff rather deal with dead guests than alive guests

Easily one of the worst hotels i have experienced in my life for now. (I am 30 years old)
My little sister, my wife, and I, booked a family room for 3 people. We checked in on 4th of March 2024 around 10 PM with several guests. However, there is only 1 staff working in the front lobby. So we waited for about 40 minutes for check-in but that is okay.

However, I woke up at 3AM that same night from a severe headache similar to Migraine which I did have before.

I called the front lobby asking for some paracetamol or any medical assistance. I waited until 3.30AM and the staff called back to inform me that they do have the medicine but were unable to give it me due to Loss Prevention Policy. So my wife and my sister went to buy some medicine around 3.40AM and came back to our room at around 4.10AM. Then I took some paracetamal and feeling a bit better and then leave my room to confront the front lobby if there is any medical assistance available at 5AM.

I regret to hear that there is nothing the hotel(including medical assistance, first-aid kit, and ambulance calling) can do to help me while i am unable to help myself so I asked them if I died here in the hotel room, Would you like that?.

Surprisingly, The 1 front staff and 1 trainee inform me that they rather have guests died in their room because it is easier for them to work that way.

Luckily, My sister has a car and took me to Bangkok Phuket Hospital after the confrontation. She went back to sleep at 6AM in her hotel room

Nevertheless, we agree with ourselves never to stay or spend any moeny at this hotel nor any hotel relating to Marriott brand

Das Hotel hat unsere Erwartungen erfüllt.
Der Service in allen Bereichen war sehr gut.

Es ist ein renoviertes Hotel.

Das Check-In könnte schneller gehen, sonst ist alles in Ordnung.

Great place to relax