Publicité
Avis OPERA AUSTRALIA Sydney
Avis des membres sur OPERA AUSTRALIA
3.5/5
13 avis
Rapport Qualité/Prix
Service
Originalité
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Tonight, I introduced a young friend to the Opera. She has never been to an opera, nor to a show in the Opera House. She was very excited and eager to attend, only to miss the entire second half because she had to use the restroom before heading back in from intermission. Only to find out, there was a 30-minute lockout period, after being two minutes into the second half. We were so disgusted by this and the unwilling attendants to help that we just left all together. Why would anyone wait 30 minutes and miss half of the second act?
You may want to post the lockout times on your information packs to fully inform patrons of the risk of going to the bathroom. Here is what you have listed in your email for patrons, and I quote, "Please be aware there is a lockout period for latecomers. After this period, latecomers will be admitted at a suitable break in the performance."
30 minutes is not a suitable break!
Thank you for ruining a persons first experience at the Opera, and thank you for making the evening an absolute disgrace. I will never attend another event there, will not praise Opera Australia, and will be deleting and unsubscribing from any information or emails.
However I must say the recent production of Aida in 2023 , although having superb singers, was let down by a group of 9 or 10 modern interpretive dancers. These nymph like dancers writhed around the stage during the arias and were distracting and annoying. It felt hostile to the opera singers and I imagine they’d be offended (I was for them) I overheard other patrons make similar comments at intermission. The second half was much better.
It's a real shame and makes me wonder why I bother purchasing a rather expensive subscription for Opera Australia anymore as the "customer support" received when you need help is beyond awful.
Must not be making much use of your time then if you lose the tickets so often and reply to customers like this.
5/5 for the performers and production crew, 0/5 for the people doing customer service behind the scenes.