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Avis HOTEL MERCIER Amsterdam
Avis des membres sur HOTEL MERCIER
3.5/5
27 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
A S.
Visité en février 2024
This boutique hotel is fantastic. We arrived very late, around midnight, on a cold icy day and were promptly assisted by the reception staff. Despite the late hour and weather, they provided valuable tips for exploring the area. Advised to take a taxi to the Red Light district, we found the hotel stunning, offering numerous photo-worthy spots in the reception, bar, and breakfast areas. The staff kindly took group photos as we celebrated a friend's birthday. Our room was charming with all necessary amenities, and having a coffee machine was a welcomed touch. Although the overall experience was excellent, the only drawback was the lack of guidance during breakfast. We weren't informed about options or the possibility to request food from the kitchen. Waking up late, we found limited warm food available. Despite this, our stay was enjoyable, and we'll be more prepared if we visit again.
Samantha
Visité en janvier 2024
Stayed at Le Mercier for one night. The hotel was beautifully decorated and felt luxurious, safe, and quiet/calm. The rooms were clean and well equipped with all that we needed during our time there. The hotel was in a great location too; it was close to the tram, the Anne Frank House and Museum, and close to cafes and other eateries. We didn’t eat at the bar/ restaurant but the staff were friendly. Would definitely stay at this spot again when we’re back in Amsterdam.
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Sophie D.
Visité en janvier 2024
Hotel is nice but service and amenities are lacking at the price point. For reference I paid 450/night and other people in our group paid around 300/night.
Service is inconsistent and depends on who is on duty. People are generally more accommodating during the day. If you call the front desk from the room no one answers. Our requests were mostly light not working, new towels, etc. i will say service improved tremendously towards the end of our stay.
Rooms in the main building are small. The annex rooms are more spacious but no closet space. Annex rooms feel less safe though due to the street access.
Service is inconsistent and depends on who is on duty. People are generally more accommodating during the day. If you call the front desk from the room no one answers. Our requests were mostly light not working, new towels, etc. i will say service improved tremendously towards the end of our stay.
Rooms in the main building are small. The annex rooms are more spacious but no closet space. Annex rooms feel less safe though due to the street access.
Jacqueline S.
Visité en janvier 2024
Zeer mooi hotel!! Ziet er allemaal heel netjes en mooi uit!! Personeel is erg vriendelijk!! Wij komen hier zeker nog eens terug!!
Christine H.
Visité en décembre 2023
Perfect hotel stay, we loved that it had a beautiful luxury feel and warm character and this will be our base anytime we visit Amsterdam from now on. It exceeded expectations with similar vibes to the Hoxton but a more approachable price point. The smaller room didn’t bother us, we did our research and it was perfectly appointed - we loved the details and fine luxury finishes like the Marshall speaker. Generous shower size, very comfortable bed, beautiful lobby, friendly staff, fabulous location, chic decor. Super close to the Westermarkt tram stop and beautiful walking districts of the nine streets and Jordaan. What’s not to love?!
youtom33333
Visité en décembre 2023
Ein tolles Hotel in bester Lage.
Selten so ruhig und gut geschlafen ????
Fußbodenheizung im Bad, alles Top.
Selten so ruhig und gut geschlafen ????
Fußbodenheizung im Bad, alles Top.
Caroline
Visité en décembre 2023
Belle déco & bon emplacement mais tout le reste est assez moyen. Pas de pression dans la douche, eau tiède même au maximum, j’ai demandé à ce qu’ils l’augmentent ils ne l’ont pas fait. J’avais demandé un lit double on a eu 2 lits jumeaux, j’ai demandé le transformer en lit double en mettant 1 ensemble de drap / couette 2 personnes au lieu de 2 x 1 personnes les lits étant rapprochés comme beaucoup d’hôtel le font ils m’ont dit qu’ils n’avaient plus de draps disponibles ???????? au final après une longue négociation ils ont pu le faire… De manière générale le staff n’était pas très accueillant mais assez gentil et ils voulaient quand même bien faire. Nous n’avons eu aucune explication lors du check in sur l’hôtel, le fonctionnement pour rentrer la nuit, le petit dej, le wifi etc
Dans les chambres il n’y avait aucune info non plus, le numéro de la réception n’est affiché nul part, et il n’y a pas de mini bar, peignoirs, chaussons etc ce qui est assez rare pour un hôtel à ce prix.
La chambre était mignonne & bien décorée, assez propre mais pas hyper fonctionnelle j’imagine que c’est dû au manque de place. Le petit dej était bien, et le personnel du restaurant / bar très sympa !
Voila je n’aime pas trop laisser ce genre d’avis négatif mais je pense qu’il y a des choses à améliorer.
Dans les chambres il n’y avait aucune info non plus, le numéro de la réception n’est affiché nul part, et il n’y a pas de mini bar, peignoirs, chaussons etc ce qui est assez rare pour un hôtel à ce prix.
La chambre était mignonne & bien décorée, assez propre mais pas hyper fonctionnelle j’imagine que c’est dû au manque de place. Le petit dej était bien, et le personnel du restaurant / bar très sympa !
Voila je n’aime pas trop laisser ce genre d’avis négatif mais je pense qu’il y a des choses à améliorer.
Jose C.
Visité en décembre 2023
Camas cómodas, buena situación y buen desayuno buffet. Repetiría.
Camille C.
Visité en novembre 2023
Nous avons séjourné à l'Hôtel Mercier du 20 au 23 novembre, nous avons passé un très agréable moment !
+ Le personnel était gentil et compétent
+ Notre chambre était propre et chaleureuse
+ Les petits-déjeuner étaient très bons (mention spéciale pour les plats préparés sur demande, omelette, gaufre, c'était excellent !!)
+ Hôtel très bien décoré
+ Emplacement très agréable, juste à côté des canaux, plein de très bon restaurants et de belles boutiques à proximité, quartier des musées à 20min à pied, vieux Amsterdam à 10min à pied. L'hôtel est central tout en étant dans un quartier intimiste et chaleureux.
Nous reviendrons :)
+ Le personnel était gentil et compétent
+ Notre chambre était propre et chaleureuse
+ Les petits-déjeuner étaient très bons (mention spéciale pour les plats préparés sur demande, omelette, gaufre, c'était excellent !!)
+ Hôtel très bien décoré
+ Emplacement très agréable, juste à côté des canaux, plein de très bon restaurants et de belles boutiques à proximité, quartier des musées à 20min à pied, vieux Amsterdam à 10min à pied. L'hôtel est central tout en étant dans un quartier intimiste et chaleureux.
Nous reviendrons :)
Matt P.
Visité en novembre 2023
Great place to stay, great location but also very quiet.
Camilla M.
Visité en novembre 2023
We had a medical problem in the family the day before the trip. Although we knew there was no free cancellation, we explained the situation and they made no effort to accommodate and be empathetic to the situation. They could easily fully or partially reimburse us, since they could resell these daily accommodations. Furthermore, when we tried to notify them by phone the day before, someone answered the phone and hung up on us a few times.
lauren O.
Visité en novembre 2023
Great location, loved my room how you could just walk out through a park. Super secure at night and what a great location. So many pubs, shopping and restaurants near by.
Maysam A.
Visité en octobre 2023
We recently had the unfortunate experience of staying at hotel Mercier, that left us utterly dissatisfied and regretful. As if the small and dirty rooms weren't enough, the hotel management seemed to think that overpowering guests with a strong air freshener would solve all their problems. It was clear that the hotel was attempting to mask underlying odors rather than addressing the root cause. I must emphasize that no amount of air freshener can compensate for the lack of cleanliness and the cramped conditions of the rooms. The small, dirty rooms coupled with the overpowering air freshener made for an unpleasant experience.
Jyoti R.
Visité en octobre 2023
Get welcomed with arrogant staff. Chef forgets your requests repeatedly. Below average service. No room cleaning happening daily for no reason. We requested packed breakfast on last day for which we got 2 apples in hand. Overall would not recommend this hotel. Unnecessarily pricey.
Pramod R.
Visité en octobre 2023
Location is good, room okay, breakfast below average, service horrible.
Stayed for three nights. I ordered the same thing for breakfast for all days, but some ingredients were missing all the time. Requested takeaway breakfast on the last day, it was confirmed by the receptionist at night but it wasn't ready in the morning.
Overall not worth paying the high price. Disappointed with service.
Stayed for three nights. I ordered the same thing for breakfast for all days, but some ingredients were missing all the time. Requested takeaway breakfast on the last day, it was confirmed by the receptionist at night but it wasn't ready in the morning.
Overall not worth paying the high price. Disappointed with service.
Erika W.
Visité en septembre 2023
One of the best hotels I've experienced. Amazing staff who are so friendly and helpful. Felt very at home. Breakfast was delicious. Will definitely stay here again.
Anna C.
Visité en septembre 2023
Do not go there!
Here are the images from my room + it has stinky smell of some terrible take away + stains of ketchup on the walls
I am trying to get my refund for the stay that never happened since June. The hotel keeps saying it is not their responsibility to refund and Booking.com say the hotel only refunded me £100....
Here are the images from my room + it has stinky smell of some terrible take away + stains of ketchup on the walls
I am trying to get my refund for the stay that never happened since June. The hotel keeps saying it is not their responsibility to refund and Booking.com say the hotel only refunded me £100....
Roger B.
Visité en septembre 2023
Wonderful place and great location
Rebecca S.
Visité en août 2023
Excellent service, a very small delay on check in so I was upgraded to a junior suite which was lovely. Great location, great staff, great atmosphere ????
Diego P.
Visité en août 2023
A rather disappointing experience. Hotel's common areas are stunning, they did a great update work. Rooms in the newer annex building by the garden are Ok+. Location is great although pricey and overly commercial.
However, beware:
1/ our room was not cleaned daily (skipped for no reason)
2/ pricing fluctuations are enormous
3/ management committed to connect with us after other issues we had .. it's been more than a week already and nothing happened.
However, beware:
1/ our room was not cleaned daily (skipped for no reason)
2/ pricing fluctuations are enormous
3/ management committed to connect with us after other issues we had .. it's been more than a week already and nothing happened.
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Doug R.
Visité en août 2023
The staff are friendly however the rooms are small, no wardrobe, ironing facilities or door to the bathroom (there is a door to the toilet). The in room air conditioning is like sleeping in a loud wind tunnel, even on low setting and the room gets very hot without it, so be prepared for dry eyes and poor sleep because of the noise. We asked to book in the restaurant and were told that someone would call to confirm (or not - which was fine), but no one called at all. We asked about late checkout which the hotel app offered only to be told it was not available - on Sundays apparently. All in all a very disappointing experience given the premium price. We were unfortunate to stay when there was a concert right outside (no prior warning) and access to the hotel was a nightmare trying to weave through very rude and threatening Dutch people. The noise of people clearing up and smashing bottles late at night was loud in the room. The hotel location is described as a quiet spot - it really is not that at all! I might come back to Amsterdam, despite the unfriendly people we encountered (you get them everywhere) but I would never recommend or return to this particular hotel. Misleading description, very small room, no late checkout and staff that don’t bother to call you when they say they will. Overall, very disappointing.
cp26
Visité en août 2023
This place was perfect. Great staff who answered all our questions and helped us with a booking error when we checked in, great location and very comfortable rooms. Have recommended and will definitely go back next time I’m in Amsterdam.
Thomas B.
Visité en août 2023
Double charged me and refused to refund. They charged me for 2 rooms, this was a system error. When arrived the 2nd room has a welcome note for someone else in the room. They way they handled was rude, spoke to Amex who said that they had seen this before - be warned they basically just stole my money
the response is untrue - the system froze and kicked me out so i went throught he process again as the innital transation failed. I expained this many time in detail. When my sister arrived to use the room she was taken to one of the 2 rooms booked and there was a welcome note for a completly different person so this is just a complete lie and an utter scam - DONT BOOK
the response is untrue - the system froze and kicked me out so i went throught he process again as the innital transation failed. I expained this many time in detail. When my sister arrived to use the room she was taken to one of the 2 rooms booked and there was a welcome note for a completly different person so this is just a complete lie and an utter scam - DONT BOOK
Isaac T.
Visité en août 2023
Très bel hôtel, emplacement parfait
Louis d
Visité en octobre 2021
Très bon restaurant d'hôtel!! Cadre très agréable. Les Coktails sont délicieux. Les plats sont très bon et raffinés mais manquent un peu de garniture. Pas hésiter à prendre les accompagements proposés à côté. Je recommande vivement surtout si vous venez visiter le musée d'Ann Franck juste à côté.
Elodie P
Visité en septembre 2019
Resto très sympa et très accueillant !! Les plats sont succulents, il faut absolument tester le plateau de fromage. Il est malheureusement un peu loin du centre.
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The good: location is great. A little quieter over this side of town, but a short walk to anything you need to get to.
We didn’t request much service, but I didn’t get the impression we would have issues. We opted out of the provided breakfast in favor of exploring what the nearby community had to offer, plenty to be had.
Our room was an interior room. Odd layout, no way to get natural light in that I could find. There are shades in the top bit of the wall that look out to the open area, but they do not seem to open. Shower door does not contain the water, especially with the shower head so close to the door so the sink area easily floods. Lighting is a challenge. Switches took some finding for some of the fixtures.
Overall, it’s fine but I’m sure for the money a better setup could be had.