CITYDEN BOLO DISTRICT
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Apparthotels tout équipés, d'un très bon rapport qualité-prix, dans un cadre historique du quartier de Bos en Lommer à Amsterdam.
Cityden est un concept d'hébergements « comme à la maison » offrant une expérience chaleureuse dans plusieurs quartiers d'Amsterdam. Cet établissement se trouve dans le dynamique quartier de Bos en Lommer, surnommé BoLo, à l'ouest du Jordaan. Cityden propose une variété de logements : des studios de différentes tailles, des lofts et des appart-hôtels entièrement équipés. Chaque espace est aménagé avec soin au sein d'un impressionnant immeuble historique, qui abrite également un restaurant et une salle de sport. Un excellent rapport qualité-prix.
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Questions fréquentes :
I would have liked to tell you that this experience went off without a hitch, but that was without taking into account the endangerment of my person by not checking the standard of the smoke detectors, a false accusation without proof of an act of vandalism and a wrongful deduction of the deposit.
We arrived in a clean room with no problems whatsoever, just a small piece of cloth on the ceiling. Not having identified it directly as anything abnormal I didn't report it on the first day. At the end of my stay, I was accused of having put a sock on the smoke detector. Of course, I denied this, as I was in no way the perpetrator of this act of vandalism. However, my word was called into question with every call, every e-mail exchanged AND I was robbed - and I do mean robbed - of the deposit I had paid at the start of my stay. No proof was provided that I was the author of this act, yet my deposit was improperly and dishonestly deducted. How is the deduction of a deposit justifiable, since nothing was stolen, broken or damaged during my stay (which is what a deposit is for)? An act of vandalism like putting a sock on a smoke detector is extremely dangerous and reckless, but I don't have to pay for the actions of others. My word has never been heard.
The team and management preferred to question my word rather than admit that there had been a failure in their protocol for cleaning and checking rooms. If you can't ensure that the room is up to standard before renting it out, then there's a problem. I didn't want to take legal action because I know it would be long, costly and complicated as I don't live in Amsterdam. Nevertheless, I could have filed a complaint for personal endangerment, since it hadn't been checked before my arrival that the smoke detector was up to standard, for defamation and for misuse of the deposit.
I had to accept a 50/50 compromise because as a student I can't afford to write off €150. However, I find this situation absolutely outrageous on principle. My advice to you is to stay away from this company and find other accommodation.