SIR ALBERT HOTEL
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Hôtel situé dans le quartier de Pijp à Amsterdam disposant d'un restaurant japonais.
Sir Albert est un hôtel de luxe situé au cœur du très créatif et vibrant quartier De Pijp. Il peut se vanter d'avoir une riche histoire puisqu'il occupe une ancienne fabrique de diamants. Les grandes fenêtres et les hauts plafonds rappellent cet original héritage architectural. Quatre types de chambres sauront convenir exactement à vos souhaits. Le voyageur a le sentiment de séjourner dans une belle et luxueuse demeure, ce qui était bien l'ambition des concepteurs du Sir Albert. Le restaurant japonais Izakaya attenant à l'hôtel est une valeur sûre.
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Questions fréquentes :
1. Accommodation Preferences: Despite booking nearly a year in advance, my accommodation preferences weren't saved to my profile, making my stay less comfortable and convenient.
2. Cleanliness and Maintenance: The hotel's cleanliness and maintenance didn't meet expectations. Common areas seemed neglected, and my room wasn't as tidy as I'd hoped. Additionally, the air conditioning was excessively loud, necessitating its use as windows cannot be opened for fresh air.
3. Customer Service: I encountered some rudeness from the staff, which was disappointing. Unwelcoming staff, careless, and arrogant behavior detracted from the overall experience.
4. Housekeeping Issues: Housekeeping wasn't consistent. My room wasn't always cleaned properly, and amenities like towels, coffee, and water weren't reliably replenished.
5. Restaurant Policy: I found the policy prohibiting laptop use during breakfast inconvenient, especially for business travelers. I was asked to leave the table, although it was not communicated to me that I could not use my laptop.
6. Ineffective Guest Relations Management: Despite raising my concerns with the guest relations manager, Dan, my issues were not adequately addressed. Dan seemed indifferent and ignored my requests, leaving me feeling unheard and dissatisfied.
7. Gym Facilities: The gym, advertised as an amenity, turned out to be a disappointment. It's outsourced by a personal training studio, and hotel guests are treated as second-class citizens. I had to pay extra to access a proper gym because the provided facilities were often occupied by the studio's clients, leaving hotel guests with limited or no equipment to use. This lack of consideration for hotel guests is unacceptable and made me feel unwelcome.