HÔTEL QUINTESSENCE

This review is specifically for the garden level executive suite.

This was the second time we stayed at the Quintessence. The first time was magical! We had a classic suite and the experience couldn’t have been more positive. It was such a positive experience that we decided to make this an annual trip.

Fast forward to December 2023, we decided to upgrade our room since this trip was also for our honeymoon. When we arrived, we were very disappointed. We found that the executive garden level suite is not an upgrade from the classic suite, but instead a downgrade. It is in the back corner of the hotel overlooking the parking lot with an obstructed lake view.

We requested to have our room moved several times, even switching back to a classic suite even though we paid for the “upgrade”. We also offered to move after our first night since there were classic suites available starting on day 2 of our trip, which they did not allow.

This was such an unfortunate experience that could have been avoided if the room was not advertised as an “upgrade”, or if we were allowed to switch rooms. I strongly suggest adding a disclaimer to this room type and/or proactively alerting guests who have stayed at the hotel previously that this room type is not an upgrade.

On a positive note, the doormen and restaurant staff were exceptional! The spa services were also top notch. If not for the challenges with the room type, we wouldn’t have any hesitation booking another year at the Quintessence.

THIS IS OUR FIRST STAY IN THIS HOTEL. IN A WORD, IT'S REALLY AMAZING PLACE JUST FEEL LIKE HOME. VERY CLEAN AND COMFORTABLE PLACE TO STAY. SOURINDING VIEWS FROM THE ROOM AND BALCONY ARE REALLY INCREDIBLE. THANKS TO ALL STAFF IN THIS HOTEL WHO REALLY WORK HARD TO MAKE OUR STAY MORE COMFORTABLE.

This luxury boutique hotel is located at the foot of the Mont-Tremblant mountain, a few strps from the resort. Each room faces a picturesque mountain lake. This hotel is highly recommended.