HÔTEL DU JARDIN
Hôtel
•
€€
2024
Recommandé
•
2024
Hôtel avec restaurant, centre de congrès et installations sportives et de détente à proximité du Zoo sauvage de Saint-Félicien.
Cet établissement grand confort est situé à proximité de nombreux attraits, notamment le Zoo sauvage de Saint-Félicien. Vous bénéficierez ici de tous les services d’un grand hôtel : des chambres spacieuses et fonctionnelles entièrement rénovées (dont certaines avec bain thérapeutique double), une cuisine inspirée des saveurs nordiques au restaurant Le Baumier, un centre de congrès, des installations sportives et de détente… Une adresse fort recommandée pour un séjour mémorable à l'ouest du lac Saint-Jean, au pays des bleuets !
Publicité
Publicité
Avis des membres sur HÔTEL DU JARDIN
3.5/5
22 avis
Rapport Qualité/Prix
Localisation
Propreté
Cadre /ambiance
Service
![Steve B.](https://www.petitfute.com/medias/membre/avatar/avatar17.jpg)
Steve B.
Visité en septembre 2023
Un des meilleurs hotel du coin...bon service et lits confortable
![Marcandré](https://www.petitfute.com/medias/membre/avatar/avatar16.jpg)
Marcandré
Visité en septembre 2023
J'ai réellement connue mieux côté cordialibilité du service... j'ai un garçon tsa qui tiens particulièrement à ses jouets, et à tendance à les cachés un peu partout. Je suis retourné à la chambre peut après le check out, et ça m'a prix 15 minutes trouver un de ses jouets, ça n'a pas plus à la réception qui m'a dis " ça prends pas 15 minutes faire le tour d'une chambre mr... reste 2 jouets manquant mais la pression de sortir de la pièce m'a faits abandonné les recherches... aucun empathie des employés au services après vente... c'est dommage puisque le reste étais sans faute.
![Labbé M.](https://www.petitfute.com/medias/membre/avatar/avatar4.jpg)
Labbé M.
Visité en août 2023
Très bel hôtel! Accueil chaleureux,belles chambres spacieuses.
![Wannes B.](https://www.petitfute.com/medias/membre/avatar/avatar17.jpg)
Wannes B.
Visité en août 2023
In July we stayed for 2 nights in this hotel. Upon arrival in the room we noticed a terrible smell (like somebody has been smoking), a very old airconditioning unit which makes a terrible noise, moisture stains on the ceiling,... Apart from that the room is quite big.
In the evening we wanted to make use of the whirlpool in our room. We however noticed that it was broken. I went down to the reception to explain the problem where I got the response that the person in charge of fixing such problems already went home. She would take note of the problem and make sure it got fixed the next day. I already had the feeling at that point in time that they did not really care about this, so I did not have the feeling the problem would be fixed the next day. Note that we specifically paid extra for a room with a whirlpool.
The next day, after returning to the hotel in the evening, the problem still persisted. I went down again to the reception and explained the problem. The person working that evening could not find back any reporting of this problem and also told me that the person who could fix this already went home (again). At least this time we were offered to move to another room. I went to check out that room to find out that also there the whirlpool was not functioning. So, I went back to the reception again to tell that there is also a problem with this room. We got a business card with the email address of the hotel and were told to explain our problem via an email.
We sent a mail to again explain the problem and asked if at least the price difference between a room with / without whirlpool could be reimbursed (because it cost more). After 2 weeks still no answer was received, so I sent them a reminder mail. Now, again 1 week later they still did not respond. This is by far the worst customer service I've ever experienced from a hotel.
I would not recommend staying in this hotel. It's quite expensive and definitely not worth 4 stars.
In the evening we wanted to make use of the whirlpool in our room. We however noticed that it was broken. I went down to the reception to explain the problem where I got the response that the person in charge of fixing such problems already went home. She would take note of the problem and make sure it got fixed the next day. I already had the feeling at that point in time that they did not really care about this, so I did not have the feeling the problem would be fixed the next day. Note that we specifically paid extra for a room with a whirlpool.
The next day, after returning to the hotel in the evening, the problem still persisted. I went down again to the reception and explained the problem. The person working that evening could not find back any reporting of this problem and also told me that the person who could fix this already went home (again). At least this time we were offered to move to another room. I went to check out that room to find out that also there the whirlpool was not functioning. So, I went back to the reception again to tell that there is also a problem with this room. We got a business card with the email address of the hotel and were told to explain our problem via an email.
We sent a mail to again explain the problem and asked if at least the price difference between a room with / without whirlpool could be reimbursed (because it cost more). After 2 weeks still no answer was received, so I sent them a reminder mail. Now, again 1 week later they still did not respond. This is by far the worst customer service I've ever experienced from a hotel.
I would not recommend staying in this hotel. It's quite expensive and definitely not worth 4 stars.
Questions fréquentes :
Oui, HÔTEL DU JARDIN est un établissement considéré comme adapté pour les enfants - Kids friendly.
Oui, HÔTEL DU JARDIN est un établissement gay friendly.
HÔTEL DU JARDIN accepte les moyens de paiement suivants : Espèce, CB - Mastercard, CB - Visa, CB - American Express.
Oui, HÔTEL DU JARDIN accepte les paiements en CB.
HÔTEL DU JARDIN compte 22 avis avec une note moyenne de 3.5. Vous pouvez consulter les avis de HÔTEL DU JARDIN en cliquant sur ce lien ou partager votre avis sur HÔTEL DU JARDIN en cliquant ici
HÔTEL DU JARDIN se situe au 1400, boulevard du Jardin , Saint-Felicien
![Carte adresse selection](/images/v5/adresse/map-fake-empty.webp)
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Publicité
Check-in time is 4 pm, which is very unusual.
The experience is nowhere close to a hotel experience; it's definitely a hostel experience. The building doors are locked, and you need to ring and ask them to let you in if it's before your check-in time. You will be in a very hot and uncomfortable area called the "lobby" with no washrooms, only a bench. There's no greeting, and the staff are very unfriendly.
Reception is only open between 10 am and midnight.
The hotel room was very hot as the AC was not working properly. We asked the staff to check it, and they admitted that the room is hot, but all we heard was that this is the coolest temperature that the AC can be set to, and there's nothing they can do.
Another big surprise was the outlets! We're not sure what the problem was exactly, but when we plugged in our devices, it took them all HOURS to get charged! There was obviously something wrong with the power in the building! I cannot describe the frustration!
The fridge was empty, and when we asked for some water, they said we could use tap water in the washroom! This was the first time in my life going to a hotel where I was asked to drink water from the washroom tap.
The sheets were not visibly dirty but smelled really weird. We were happy we had brought our own pillowcases.
There were no shelves in the bathroom to put stuff like shampoos! So you needed to put them on the floor!!