RIAD ANYSSATES

We had such a fantastic stay here, really loved it.
Jawad was great from day 1, he welcomed us (many hours late due to flight redirections to a different airport!) with mint tea and biscuits and gave us a quick and informative welcome talk. We were in room bombau, not sure of the spelling. It was perfect. Nice and quite, never disturbed and fantastic air con! The food in the hotel is lovely, breakfast, dinner and snacks.

Riad has a very relaxed, easy going feel. Everyone is chilled out and friendly. We are a quiet couple who keep ourselves to our selves and dislike overbearing staff who want to engage a lot. The staff are a perfect balance. They say hello how are you and occasionally ask what your plans are, how was your day. In general your left to mill around and enjoy the pool or jacuzzi or what ever you fancy. One nice touch is, if your sat reading or floating in the pool they will come with some fresh melon which is great.
Nicholas and all the women really made us feel welcome and at home so thank you.
Jawad was always available for advice and told us to ignore some of the things locals asked us on the street which put my mind at ease.

It's is spotless, someone is always cleaning something so you know the riad not only looks chic and modern it is maintained to a high standard.

We also relied on the hotel app for dinner suggestions and local places of interests. I have never stayed in a hotel with an app like this. It was a great tool and much appreciated.

I had a wonderful massage on the day of my birthday, would highly recommend this!

Over all it was an absolute oasis to kick back after a long busy day in the hustle and bustle.

I celebrated my birthday here to. It was perfect and would not have wanted anything more, thank you for having us and if we return to Marrakesh we will return to Riad Anyssates

Exceptionnelle !
L’accueil de toute l’équipe et leur gentillesse !
Tout est fait pour se sentir comme chez vous , la déco fabuleuse, propreté irréprochable !
Piscine en bas et le petit plus :
Jacuzzi sur la terrasse !
On reviendra !

Presque parfait!!
Nous avons passé un excellent séjour en groupe,Valérie et son équipe nous ont "coucouné"ainsi que l' équipe du SPA,super bien placé pour partir à la découverte de la "Médina" ce Riad est idéal pour beaucoup de raisons.....Les chambres sont bien équipées, propres comme tous les espaces communs, ce qui mérite d 'être mentionné,le bar et la restauration sont également du même niveau. les bonnes adresses pour les restaurants avec divertissements et les activités diverses sont de bon conseil.
Et merci aux "tuk-tuk" pour leurs excellents services..................

Excellent séjour dans ce magnifique Riad. L’emplacement est parfait pour les diverses visites à effectuer. Le service est d’excellente qualité.
Propriétaires et personnel soucieux du bien être de leurs clients. Ils ont de très bon conseils pour vous orienter dans les meilleures adresses de Marrakech.
Le service massage Hammam/massage est également de grande qualité.
Nous recommandons !!!!!!

The facilities in the riad were good - the hot tub was lovely and the bar/terrace area was very peaceful.

However the service was not to the standard I would expect for an establishment that claims to be 4*.

The staff were rude and hostile, and some did not understand basic English.

We had a disagreement with the owner/manager on the first day regarding the temperature of a second. pot of coffee that we requested at breakfast. This took 20 minutes to come despite there being adequate staffing, and the terrace not being very busy with others having breakfast.

When confronted about this he insisted, once we had left the terrace, via a very passive aggressive WhatsApp that we were wrong and the coffee in both the first pot (which was brought 40 minutes before) and the second pot was hot (about 20 minutes prior) when it was in-fact lukewarm.

This made the rest of our stay uncomfortable and we felt as if we were imposing ourselves at every little request.

For example on the last day when we were lead to our taxi, the member of staff who brought us did not say goodbye.

Breakfast was very average - the only thing that stood out was the coffee (when it was hot and brought to us in a timely manner).

I was very disappointed in this as last summer I came and stayed in an another riad which my experience was vastly different. I would not stay here again.