IL SALUMAIO DI MONTENAPOLEONE

Horrible food and service

SCAM - DO NOT COME HERE (A review by an italian)

- The pasta tastes and looks microwaved:

It tasted like plastic and stuck together. I showed the waiter, he agreed and said he would let the kitchen know. I received no apology or compensation. I am italian and this is the worst italian food I have ever had(outside of italy included). The fact that they charged 26€ for this pasta is beyond my understanding.

- Horrible customer service:

They treat you horribly and show zero respect for you. They do not have an understanding of what customer service is. They do not apologize for anything and don’t compensate for their mistakes. After complaining about the disgusting pasta and not being told the white bread had nuts hidden inside politely(my boyfriend is allergic) I did not hear a single apology. They simply do not care about you. Following my complaint the waiter brought the bill without saying a word. They did not discount anything or offer a free coffee to compensate for their poor service. I asked to talk to the manager and he was apparently too busy to come and talk to us. Considering this is a pricy place I was shocked by such rudeness.

Overall, for the price of this restaurant the quality of service and food is horrifying. Even if the prices were low, I would still find it unacceptable to serve such poor quality of food. You do not find this low quality pasta anywhere else (you can cook yourself better pasta if you’ve never cooked before in your life).

PLEASE DO YOURSELF A FAVOR AND DO NOT COME HERE!!!!!!!!

The food was acceptable, but the service had room for improvement.

Locale meraviglioso, all’interno di un palazzo storico di Milano . Anche questa volta è stato tutto perfetto. Servizio,piatti e presentazione degli stessi. Personale molto professionale e gentile. Merita sempre una visita. Torneremo presto

Very good service. The place is gorgeous. A bit touristy. The burrata was AMAZING, the costoletta milanese was decent. Primitivo wine: top notch.