BRISTOL ^{* * * *}

Esperienza ottima, il persona della reception (Gianmarco) eccezionale in tutto (disponibile e super attento)… le camere molto molto semplici e anche un pô da svecchiare (bagno soprattutto).. aria condizionata efficientissima….
Lo consiglierei….

Friendly staff. Helpful. The rooms need some improvement as well the breakfast. Typical for a 3 star hotel in the area. About 1km away from old city.
Good stay but nothing memorable except the friendly staff that really helped us in every request.
That’s the reason I would go there again. A smile make your vacation better!

5 min drive by bus to Sorrento. The station is right under the hotel. Nice breakfast and view, the rooms are pretty basic

A night and a morning at this hotel were an ambivalent, eye- opening experience for me. Almost a cultural study from my perspective. I cannot recognize one google-review on this hotel because it was not fantastic at all. I think people that travel on Charter Hotels need a reality check. This hotel is a perfect case for it.

When I was a kid, I was always jealous of my friends in class, who always stayed on “charter hotels” in the south with the parents, while I stayed at home. This was my first time at one, at the age of 23, and it was an eyeopener that I did waste my time back then being jealous, and let me tell you why.

Let´s start with the staff. To be fair they were indeed very friendly and welcoming. Nothing there. But I do wonder why the staff doesn´t speak English. I would understand if it was a village in nowhere or in country with another second language that English, Spanish or French for an example, but this is Sorrento in Italy – An extremely touristed place with many English-speaking visitors. The staff behind the table does not even do themselves the favor to learn basic sentences to communicate with the guests.

The room: The room was clean, the air-condition worked perfect. It was furnished unpersonal and made to store people in a certain amount of time. It’s clearly not made to be home- alike.

The breakfast situation: It looked like the canteen at my old boarding school. Cheap blue plastic chairs at small fragile tables stacked in a big room with no paintings, plants or anything to make it comfortable to eat in. It sends the signal, that here you are eating and moving again right after. It’s not a place to smalltalk and start the day slowly. They played techno- pop music way too high at 8 o’clock in the morning. The white toast was dry and not even warmed. All the food was ordered from outside. Nothing was homemade with love. It was just stacked one by one. It was not welcoming and inviting on the table as it should be. No nutritions, no gains. Food should be an experience, not a duty. People pay 135 Euros for one night, at least the breakfast should be the good start of the day.

The problem is that people think they should be satisfied with this. They look at the other quests who are “satisfied” and then they get cultured into thinking that this is the right standard for 135 Euros, or then they content with the mistake to check in here and move to another place without saying anything, because they have already moved on with the trip. The moral here: When you have traveled across Europe, expect that the staff does an effort for it, because you can expect a certain standard for your money.

The Jaqusie was nice with a great view. It could have been nicer if a camera in the ceiling didn't stare directly at you the whole time.

All of this seems like small things and details, but it makes the overall picture look lazy and effortless.

I could not experience staying a week in these industrial surroundings, and if this is the standard of “charter Hotels,” I do not understand the hype or convenience about it.

Now you think, "Why don't you just walk away and move on", but I think it's a favor to be honest in the review – At least for the forthcoming travelers.

Stefano and Antonino are the most helpful people I've ever encountered - they really helped to make our stay more enjoyable.