Avis LAVA CAR RENTAL Reykjanesbaer

Location d’un Dacia Duster pour 3 semaines
Prise en charge à l’aéroport RAS
Mais en arrivant dans leur bureau une seule personne à 18 h pour accueillir les client et qui ne se déplace pas pour vérifier l état de la voiture
En arrivant je prend des photos avec de nombreuses rayures. Je reçois par mail le contrat de location le lendemain avec la mention ( NO DAMAGE ) …
4 jours après notre départ voyant moteur qui s allume ,je m arrête dans un garage ,problème avec l’antipollution perte de puissance et surconsommation !
Le garagiste me montre les pneus avant au témoin d’usure dépassé avec en prime intérieur lisse sur 4 cm
Super par temps de pluie ou sur routes non goudronnées .
En restituant le véhicule j’ai insisté pour qu’ils viennent constater ce grave problème
Mais normal pour eux pas d’excuses ni de compensation
Agence qui mais en danger le loueur n’est pas à conseiller
Bertrand

Ottimo servizio otiimamacchina.

Easy Online Checkin, no additional details were needed once we arrived at the counter. Very friendly staff, gave us a free upgrade and we had the perfect car for our iceland adventure

Δεν είχαμε κανένα πρόβλημα με την εταιρία. Απο την αρχή είχαμε πολύ καλή ενημέρωση και το αυτοκίνητο ήταν σε άριστη κατάσταση.

La comunicación fue fluida. El auto cumplió con mis expectativas. No hubo cargos sorpresa.

Super agence pour la location de voiture en Islande

Jestem bardzo zadowolona z wypożyczalni Lava. Mieliśmy 3-letnią Dacie Duster, która spisała się świetnie! Żadnych problemów z autem nie było. Pick UP z lotniska przebieg gładko jak i sam odbiór samochodu. Polecam! :)

Amazing team. Drive and pick your card close.the airport without any worries with the full insurance.

They’re simply the best. Cars are good and staff is amazing. I will rent with them again and encourage friends to do the same.

Generally the car car was fine and the people at the office were very helpful but.. I didn't like one thing. The transportation from airport to offices the driver was driving like crazy

Noleggio auto serio e affidabile, con servizio navetta da e per l'aeroporto di Keflavik. Consigliato!

Everything went pretty smoothly. The Rental Service’s website states everything quite clearly and its support team is available any time of the day. They also reply very quickly. They have been very helpful and I had no difficulty through the whole process of the rental period.

Vehicle was great and service at the rental shop was great, however, the pick-up process was terrible. We waited outside in 25 degree weather, in the arrival area, for almost 30 minutes with another couple who was also waiting for Lava car rental. The other couple finally called and was informed that we needed to be in the departure area. Why on earth would we have to go to the departure area to be picked up by a rental car service after arriving? Makes no sense whatsoever. Once we walked to the opposite side of the airport, we found one van with not enough room to pick everyone up, resulting in us having to wait further. Honestly, I cannot recommend Lava Car Rental for this reason - very poorly organized. Do better.

Great rental car, easy and fast check in and check out. Friendly staff and driver who gave us useful informations.

Very good, easy to get to, car was wonderful, staff were friendly, definitely worth it if planning a trip to Iceland

La mejor opción para rentar un coche, siempre estuvieron muy atentos, sin cobros ocultos y les recomiendo que elijan el seguro que cubre todo para que se despreocupen. Como dato adicional lo rente en invierno y el coche tenía llantas especiales por si les toca nieve.

It was very fast experience and smooth. No problems in and out very quickly. When I returned my car the same fast. Efficient friendly service would definitely recommend and use again.

Maximální spokojenost, automatický transfer do půjčovny z letiště a při vrácení zpět na letiště, levné, bez kauce, naprosto bezproblémové vrácení vozu. Rezervovala jsem Duster, vše čisté a připraveno k odjezdu. Mohu jenom doporučit.

Self service CheckIn schnell und ohne Probleme. Das Auto selbst auch einwandfrei. Sehr zu empfehlen!

We had a great experience abd excellent service from Lava Car Rental. We rented a 4x4 fron Lava Car Rental for our trip across the Ring road of Iceland.

Very easy to rent a vehicle, pre booked before we landed. Company picked us up from the airport and car was just as booked. 24/7 help line for any issues. We had an issue with the boot on the second day but the rental sorted it straight away.

Disappointing Experience with Lava Car Rental – A Caution for Future Renters

We rented a Tesla Model Y online in January 2024. It was crucial for our trip that we would, in fact, receive a Model Y. Aware that car rental companies often substitute with “similar” models, we called Lava Car Rental and were assured a 99 % chance of getting the Model Y. Knowing this, we were feeling at ease placing the rental order.

Fast forward, two days before our trip in April, we checked in and received a confirmation email detailing the Model Y’s color and registration number. Upon landing in Iceland, we were picked up from the Airport with no major issues (only a little delay) and happy (and surprised) by how well everything had worked out so far.

However, upon reaching the Lava office, the situation deteriorated. The counter staff informed us: “Hi, everything is fine and ready for you! However… there is a minor issue – we cannot provide you with the car you have rented.” With no further explanation. Only upon further inquiry did they reveal the car had been mystically driven off the road just two hours prior. This seemed a little odd in our opinion: Shouldn’t the company have informed us immediately so we would have had time to sort out alternative options? Shouldn’t the company have had a little more time to prepare the car for us before our arrival? The timeline did not really make sense and raised some suspicion on our part.

We expressed our disappointment, especially since we had rented a “luxury” car for a road trip. Their only alternative was a Tesla Model 3 – significantly less suited for long drives due to its lack of soundproofing and comfort. When we protested, a senior staff member initially raised his voice but later adjusted his tone. Ultimately, we received a modest refund and some complimentary services we didn’t really need, but no substantial compensation for the rental price – only adjustments for the differences between the car models, which did not truly compensate for the inconvenience.

Upon entering the car, we noticed that it was so carelessly cleaned that the seats and interior of the car was filled with detergent splashes that we had to wipe off ourselves. If we were renting cars, we would at least make sure to prepare the alternative vehicle as well as possible to compensate for the issues before.

Promised follow-ups from the supervisor to discuss a percentage discount were also not fulfilled. After a little game of chicken with the staff post-trip, we finally got in contact with the supervisor (Aron) only to receive vague assurances and evasive responses from him.

Additionally, we had to replace the key fob battery at our own expense during the trip. Despite assurances of reimbursement, they are yet to be fulfilled. The amount is not much, but due to principle it really is the final nail to the coffin for this company.

From our experience, we cannot comprehend how this company has been receiving so many awards and we are afraid many of the negative feedback has somehow been hidden. We would advise anyone to avoid Lava and stick to renting from reputable and international companies.

absolutely rubbish experience
I was standing at midnight in the middle of nowhere in front of a broken car key box with wife and daughter in the middle of Icelandic winter and the office allegedly opens at 5 AM.
The service company I called comforted me with information that i am not the first lava customer who was left on his own in such situation.
We had to pay for the taxi back to the airport to wait 4 hours until the Lava office opens.
If you think you you are safe if your flight is scheduled such that you can pick your keys during the office opening hours, think again.
Our flight was delayed 12 hrs after we booked the car
and landed at 11 PM instead of 11 AM.
Fast forward 4 days ...
Upon returning the car we received an email with payment invoice.That's it.
Not a single word of apology.

Booking Nr. GIA6NJ

2400€ security deposit would have been outrageous if our booking could have even been confirmed

Great team overall. The location is very close to the airport, the rates are good, and they’re very responsive when you need assistance.

Wonderful and professional. A great car rental experience in Iceland!