SOUTHERN SUN MAPUTO
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2024
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2024
Seul hôtel de luxe de Maputo à être directement situé sur la plage, le Southern Sun est un vrai resort de vacances de la chaîne hôtelière sud-africaine. Un havre balnéaire en pleine ville, au calme. Toutes les chambres offrent un espace luxueux dans une ambiance rétro chic et des meubles d'inspiration victorienne. L'ensemble est très plaisant. Le bar-restaurant se trouve face au large, on y apprécie les fruits de mer, les couchers de soleil et les dimanches jazzy au Evolve. La pièce maîtresse est la piscine avec ses palmiers et sa pelouse verte, devant la plage.
Le saviez-vous ? Cet avis a été rédigé par nos auteurs professionnels.
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Avis des membres sur SOUTHERN SUN MAPUTO
4.6/5
59 avis
Rapport Qualité/Prix
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Service
Les notes et les avis ci-dessous reflètent les opinions subjectives des membres et non l'avis du Petit Futé.
Antonio G.
Visité en novembre 2023
Good place to have business meetings while having a beer by the pool with view of the beach
SOUTHERN SUN MAPUTO
Responsable
24/11/2023 à 05:17
Dear Antonio
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us. I have notified management of your comments. We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern Sun Maputo team
Thank you very much for taking your time to rate us at Southern sun. It does mean a lot to us. I have notified management of your comments. We hope that you will be back soon to enjoy the warm vibe our team provides
Kind regards
Southern Sun Maputo team
Adeola A.
Visité en novembre 2023
Checked in to the southern sun and on the same night, my room smelt like a sewage. After calling concierge, we were taken to another room to check and it was even worse. Called back concierge and I was told by whoever I spoke to that what was I expecting. Honestly, judging by the pictures we saw on the website, this was not what I expected. The rooms are run down, the carpet on the hallway dirty, the place smells like damp and wet towels. Truly so disappointing. This isn’t southern sun standards at all.
The hotel needs to shut down for a while to renovate the place. What I paid for was definitely the beach Front view and not the room.
The hotel needs to shut down for a while to renovate the place. What I paid for was definitely the beach Front view and not the room.
thabo g.
Visité en novembre 2023
Great hotel.
SOUTHERN SUN MAPUTO
Responsable
21/11/2023 à 05:19
Dear Thabo
Thank you kindly for your review
Best regards
Southern Sun Team
Thank you kindly for your review
Best regards
Southern Sun Team
Paul B.
Visité en novembre 2023
I'm in two minds to write this review, because we had a fantastic stay back in August on our family holiday. The hotel, the staff, the food, the room, on the whole all were great and it was a really pleasant surprise and felt super plush after 10 days in more rustic Xai-Xai lodgings!
The reason I have given two stars is because, over two months later, the hotel has been unable to refund me the holding deposit they took on my UK debit card when I checked in. I've spoken to reception, to the Financial Controller, all numerous times, but there is simply no urgency in helping me to get my money refunded. They blame the bank, the bank blames them.
The deposit is a relatively small amount. But it does beg the question - should a guest have to be responsible for checking their bank balance to ensure that their deposit has been refunded? I think not.
Come on guys - it's simply unacceptable in this day and age. If you were happy to take my money, be happy to refund it to me
The reason I have given two stars is because, over two months later, the hotel has been unable to refund me the holding deposit they took on my UK debit card when I checked in. I've spoken to reception, to the Financial Controller, all numerous times, but there is simply no urgency in helping me to get my money refunded. They blame the bank, the bank blames them.
The deposit is a relatively small amount. But it does beg the question - should a guest have to be responsible for checking their bank balance to ensure that their deposit has been refunded? I think not.
Come on guys - it's simply unacceptable in this day and age. If you were happy to take my money, be happy to refund it to me
SOUTHERN SUN MAPUTO
Responsable
16/11/2023 à 06:58
Good morning Paul
Thank you for replying on the google platform as I have been trying to contact you on your TripAdvisor platform where you posted the same review. Please could you send me an email (john.rutherford@southernsun.com) so that I may assist you with the issue that you had in August.
Kind regards
John
Thank you for replying on the google platform as I have been trying to contact you on your TripAdvisor platform where you posted the same review. Please could you send me an email (john.rutherford@southernsun.com) so that I may assist you with the issue that you had in August.
Kind regards
John
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SOUTHERN SUN MAPUTO compte 59 avis avec une note moyenne de 4.6. Vous pouvez consulter les avis de SOUTHERN SUN MAPUTO en cliquant sur ce lien ou partager votre avis sur SOUTHERN SUN MAPUTO
SOUTHERN SUN MAPUTO se situe au 4016, Avenida da Marginal 4016 , Maputo
Les meilleurs à Maputo et autour
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Thank you kindly for your review. We Appreciate it.
Best regards
Southern sun Team