Avis SOFITEL MUNICH BAYERPOST Munich

Toller Aufenthalt! Leckeres Frühstück und sehr freundliches Personal. Besonderer Dank an Manager Herrn Umut, der sich um unser Problem gekümmert und uns ein kostenloses Upgrade angeboten hat. Sehr geschätzt. Wir werden wiederkommen.

I have been here many times over the years. The service and location are first class. The little details and the willingness to help make the difference. For me, this is the only address in Munich.

I am not sure how this hotel qualifies as 5 stars anymore. Maybe at one point it did but the quality is that of a 3 star hotel in terms of facilities and service. The room we stayed in had mold on the walls, a leaky sink, old handprints (probably lube) on the headboard, dusty surfaces, rough sheets, no bathtub, poor service, and very dated interiors.

I tagged along on my husband’s work trip. It was my first trip since having our baby who is almost 4 months old. He wanted to book a nice hotel so we would be comfortable and he looked for a 5 star hotel. We wanted a king bed, room service, and a pool to swim with the baby. In the booking I saw that he also ordered flowers for the room. It was very sweet and I was so excited to get out of the house and travel.

After he booked the hotel I noticed that the website said the pool and spa were closed, but that guests could use a nearby hotels facilities. We discussed moving hotels, but decided to continue with the booking.

Unfortunately this hotel did not live up to expectations set by Google reviews or their own website. The interior is very dated and in need of repair. The service is hit or miss. Some people were nice, but most are doing the bare minimum. I don’t blame them.

I was never greeted when I walked in or out of the hotel. No big deal. More importantly, the front door was barely manned, which is alarming because it’s right by the train station and they have guest bags *all over the lobby*. We never received the flowers. I mentioned it twice to two different people, no one seemed interested in correcting the mistake or looking into it.

The first room we were given was small and did not have a king bed, despite all the rooms on their website claiming to have 25 square meters and king beds. I politely asked to be moved and a nice man at the front desk gave me “a really great room”. It did indeed have a king bed but the next morning I found that the sink was leaking water, which came down the half wall of the bathroom and made a puddle in the sleeping area of the room. This was after normal usage of washing my face and brushing my teeth. I inspected the area and saw that there was mold on the wall and rot in the wood.

There are no full walls in the room. The bathrooms are sectioned off with glass sliding doors so there is virtually no privacy for using the toilet. You can hear everything. And the entire bathroom gets flooded if two people shower.

I went down to the front desk to tell them about the leak. The man was dismissive about my concerns and said he’d get someone to fix it. I said fixing mold was not an hour long job and I would like a new room. He said he would have maintenance inspect it and to come back later.

I returned twice. One of the times they asked ME if the maintenance man had been there. It’s not my job to track these things; I’m on vacation. The leak was never resolved, the mold was never taken care of, we were never offered another room or even asked about the leak. Honestly I just gave up because I figured it wouldn’t make a difference.

The same day I noticed many handprints in lube on the silver vinyl headboard. Very gross. One of the stools was covered in dust and the coffee machine had some kind of crusty white stuff on it and lots of dust in crevices. I waited to see if housekeeping would get the handprints or the dust. It didn’t happen, so I cleaned the handprints off myself using baby wipes. It was easy to do, but alarmed me that the rest of the room was not being cleaned well.

The bed was basically a box spring with a duvet on it. The box spring had no sheet or mattress protection. Very gross. It was very uncomfortable and the sheets were so rough they left tiny dreads in my baby’s hair.

The “complimentary” water was already opened. Maybe they are refilling the bottles and hoping no one notices.

On the last day, housekeeping walked in without announcing themselves at 9.00.

Don’t stay here. The positive reviews must be fake because even if the suites were very nice, the rest of the hotel still falls far below 5 stars.

Vom Check-In bis zum Abschied ist das Sofitel München erstklassig. Das Servicepersonal ist nicht nur fantastisch, sondern auch äußerst aufmerksam und darauf bedacht, sicherzustellen, dass jeder Gast sich rundum wohl fühlt.
Ein besonderes Dankeschön und Lob an das Rezeptions- und Housekeeping Team, die uns mit ihrer exzellenten Betreuung während unseres Aufenthalts beeindruckt haben. Die Überraschungen auf unserem Zimmer haben uns und unseren kleinen Dackel sehr gefreut.
Das Sofitel ist unser neuer Lieblingshotel bei jedem München Aufenthalt - egal ob privat oder beruflich.

Had an amazing trip, extended the trip for another day since the hotel was so nice.

We had a wonderful stay at the Munich Sofitel Bayerpost and enjoyed our spacious duplex room on the 8th floor. In-room breakfast was an excellent way to start our day with the lovely service from the staff and we should also note the doormen and concierge and valet parking who took extra care of us and made us feel especially welcome.

Very kind and helpful staff looking after my teenage daughter

Wir waren 1 Nacht zu Gast und es war in unseren Flitterwochen. Das Zimmer war sehr schön dekoriert inkl. 1 Flasche Sekt. Die Überraschung ist gelungen und wir hatten eine tolle Zeit. Das Zimmer war sehr sauber, das Personal freundlich und das Hotel ist super gelegen, direkt neben dem Bahnhof. Aber trotzdem sehr ruhig, top!
Der Wellness Bereich war leider in Renovation, daher nutzten wir die Badewanne im Zimmer. Das war auch toll. Beim Check-out hatte es leider eine Warteschlange, daher nutzten wir den Fast Check-Out.

As an Ambassador member with Marriott and an American Express Platinum member, my recent stay at Sofitel served as a stark reminder of why I typically avoid Accor group hotels. My experience at this 5-star establishment on April 5 was anything but 5-star.

Upon arrival, I was dismayed to find the rooms falling well below the standard I expect from a luxury hotel. Despite efforts from Zander at the front desk to remedy the situation with a room change, the alternative offered little improvement, with a disappointing view of a concrete wall.

When I politely requested to cancel my reservation, Zander initially assured me that it could be done without fees, contingent on an email from American Express. Regrettably, the hotel later reneged on this agreement, insisting on cancellation charges.

This inconsistent and unaccommodating behavior left me disillusioned and dissatisfied. I urge fellow travelers to exercise caution when considering Sofitel Munich and instead explore alternatives such as The Charles Hotel Rocco Forte, where superior service and reliability are guaranteed.

UPDATE: Disputed charges with American Express. Manager replied to this review requesting an email yet did not provide his email address.

Gulag

We had a great stay, everything was perfectly fine apart from a few issues but they were all taken care of by the very lovely gentleman, Duty Manager Umut. We will definitely be back to Sofitel whenever we visit Munich.

Ein schöner Aufenthalt, sehr freundliches Personal. Gerne wieder.

Wir waren zusammen mit unseren Freunden für zwei Nächte in München und es war ein wunderschöner Aufenthalt im Sofitel Munich Bayerpost! Angefangen beim Check-in, Ankommen bei einem Drink in der IsarBar, die Zimmer, das Frühstück. Alles war einfach perfekt, der Service sehr zuvorkommend und freundlich. Wir werden uns wiedersehen!

O valor foi cobrado em duplicidade no meu cartão

Vom Moment des Check-ins bis zum Abschied am Ende unseres Aufenthalts war unsere Erfahrung im Sofitel München nichts weniger als erstklassig. Das Servicepersonal war nicht nur fantastisch, sondern auch äußerst aufmerksam und darauf bedacht, sicherzustellen, dass jeder Gast sich rundum wohl fühlt.
Unser Zimmer war nicht nur schön gestaltet, sondern auch äußerst komfortabel, sodass wir uns wie zu Hause fühlten.
Abends genossen wir die entspannte Atmosphäre an der Bar, wo das Personal nicht nur nett, sondern auch aufmerksam war, was unseren Aufenthalt noch angenehmer machte.
Das Frühstück bot eine breite Auswahl an leckeren Speisen, darunter auch vegane Alternativen, was uns sehr positiv überraschte. Es war schön zu sehen, dass das Hotel die Bedürfnisse aller Gäste ernst nimmt.
Ein besonderes Dankeschön und Lob möchten wir Frau Jana Berger aussprechen, die uns mit ihrer exzellenten Betreuung während unseres Aufenthalts beeindruckt hat. Die Überraschung auf unserem Zimmer war das Sahnehäubchen unseres Aufenthalts und hat uns sehr gefreut.

Insgesamt können wir das Sofitel München wärmstens empfehlen und freuen uns bereits auf unseren nächsten Besuch in diesem erstklassigen Hotel.

Es mag viele schöne Hotels in München geben, doch das Sofitel Hotel München Bayerpost hat eins der besten Hotelteams - hier arbeiten wunderbare Menschen, die ihren Job lieben und gerne in der Hotellerie arbeiten - pure Leidenschaft für ein brillantes Kundenerlebnis in jedem Detail. Sie wissen wie man immer wieder Begeisterung schenkt! Und wer Herrn Tosic beim Frühstücken als Servicemitarbeiter erleben darf, weiß warum man von den Mitarbeitern des Hauses schwärmt. Danke an alle, die hier jeden Tag alles tun, um Gäste glücklich zu machen.

뮌헨 중앙역에서 가까워 이동이 편리하고 조용하게 쉴수 있는 좋은 호텔이었습니다

Great location for rail travel. Luxurious toilet room, helpful staff. My wife and visited on our honeymoon and enjoyed our stay. The bathroom is luxurious and the staff was very helpful even when we had travel delays. Front desk had great options for dinner suggestions

Very clean best hotel in munich. Very friendly staff agents. We want to thank special Duty Manager Umut Mahmood for he is kindness and for every thing he did for us. I am very happy with he is help and support for me and for my family.

wie immer perfektes Erlebnis

Wundervolles Hotel, sehr aufmerksames Personal, ausgezeichnetes Frühstück, sehr gute Auswahl an Cocktails! Mir hat alles gefallen. Einziger Minuspunkt ist die Matratze, die nicht dem Hotelstandard entspricht.