AZIMUT HOTEL MÜNCHEN
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L'acom Hotel München est un hôtel moderne situé à Munich. Il se trouve à 5 km du centre de congrès Messe München, à 6 km du Viktualienmarkt, un marché vieux de 200 ans, et à 7 km de la place centrale Marienplatz. Les chambres sont sobres et contemporaines, avec un accès Wi-Fi gratuit, une télévision à écran plat, un mini-frigo et un bureau. Les chambres de catégorie supérieure offrent également un coin salon, une théière et une cafetière. Le petit-déjeuner buffet est proposé moyennant un supplément dans une salle à manger élégante. Il propose également 5 salles de réunion. Les services et installations de l'hôtel sont notés 3,1/5. Le parking est payant et l'hôtel accepte les animaux de compagnie.
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Questions fréquentes :
I stayed in mid-September, the peak season of Oktoberfest, and the biggest problem with this hotel is that there are very few hotel staff available during such an extremely busy time of the year. The staff was rather very friendly and tried to do the best they could within their limited human resources. However, with so much other work to do and complaints from other guests to deal with, it seemed there was no time for my business.
Specifically, I could not sleep at all because there were drunk guests talking extremely loudly at the entrance of the hotel until 3:00 am. I repeatedly discussed this with the staff, but in the end there was no improvement until midnight, as if they did not have the time to do so. To begin with, the phone in my room was broken and I could not get through to reception. So, many times I had to take the stairs back and forth between the reception and my room.
Also, even though I had discussed this with the staff beforehand and extended my stay without additional check-in work, I was actually forced to change my key card.
I am grateful to the staff for doing their best despite their busy schedule. However, the standard of service at the hotel itself is extremely low due to the above-mentioned structural problems, and in that sense I have to give it the lowest possible rating. I strongly urge the hotel management to take this into consideration, especially with regard to the staffing of the reception area.