Avis SAM'S GIARDINO Swakopmund

My partner and I recently had the pleasure of staying at this incredible hotel, and I can't stop raving about it! From the moment we walked in, we were greeted by the warmest smiles and the most accommodating staff members we’ve ever encountered.
Their dedication to providing exceptional service truly made our stay memorable.

I must commend the owners for creating such a welcoming atmosphere. Their genuine kindness and friendliness towards guests were evident in every interaction. It's clear that they take great pride in their hotel, and their passion for hospitality shines through in every detail.

Speaking of details, the hotel itself is an absolute gem. The design is stunning, with elegant touches throughout that elevate the overall ambiance. From the luxurious furnishings to the impeccable cleanliness, it's evident that no expense was spared in creating a comfortable and inviting environment for guests.

The amenities are top-notch, with the heated pool being a particular highlight. There's something incredibly relaxing about taking a dip in a warm pool after a long day of exploring. And the fact that there were always fresh towels available made the experience even more enjoyable.

Now, let's talk about the breakfast. Oh, where do I begin? It was simply divine. The spread was impressive, with a wide variety of options to choose from. From breads and cheese to made-to-order omelets, there was something to satisfy every craving. And the quality of the food was exceptional – each dish bursting with flavor and made with care.

Overall, my experience at this hotel was nothing short of extraordinary. From the amazing staff and excellent service to the stunning facilities and delicious breakfast, every aspect exceeded my expectations. I left feeling refreshed, rejuvenated, and already planning my next visit. If you're looking for a truly unforgettable stay, look no further than Giardino!

Sean & Ichner 103

Dear Chitkara, before hurtful remarks on social media remember there are reasons, for certain actions. We are operating during the Festive Season small staff compliment & fully booked. We are lenient when check in/ departure times are requested to change. However, the "lady manager" & her "gentleman manager/ - husband " were OFF DUTY ( living on the premises ) when you ignored your host ON DUTY that was attending to you & stormed to these 2 bewildered persons, just after a short nap, after a 12 hour shift, going out to pick up food since they have not eaten over Old Years Eve/ Christmas & by then, Boxing day. Your host made it clear that you need to communicate with him and not the persons walking in another area from you, being OFF. If the lady and the gentleman seemed uninvolved towards you, this would be the reason why. Also keeping in mind that these persons were very kind towards your family during your stay. In their private time, they also have their own emergencies to take care of. We have 4 hours to prepare the whole establishment, for new arrivals. This is very short time to have an entire establishment transformed into a fresh welcoming surrounding. The ballooning in general has delays, in general to 11h30/12h00. It is impossible to be full & provide enough parking for booked clients. Keep in mind that clients staying for longer than a day, need rooms to be service/ main building properly cleaned & refreshed. Current guests have the right to good service, being still booked in the establishment. Therefore we have no choice but to stick to the international rule of check out latest by 10h00. The feed back of the "gentleman manager" ( that you also blocked the night before on his way to the kitchen with a plate in his hand, clearly being off & the host trying to assist you to not block off the male manager, ) is as following: First morning for your sit down breakfast, - drinks: filter coffee/ cappuccino/ Americano/ expresso/ latte/ hot chocolate/ various teas/ various juices & cold beverages/ 2 different kinds of flavoured water jugs to choose from ( lemon or cucumber )/ meals, various forms of eggs - e.g. omelette with any filling you request, poached eggs. scrambled, fried, bacon, sausage, grilled mushrooms, onions, vegetable salad and fresh fruit salad with a minimum of five ( 5! ) different fruits, various yogurts, muesli, various cereals, various rolls & breads/ cold meats, cheeses, freshly pancakes/ Nutella chocolate spread & syrup, the menu certainly has clients always happy. On morning of departure, you checked out to do a ballooning trip, the gentleman manager in his off time, ( on your second evening ) went to the kitchen late at night, to make you breakfast packs - not his duty, as he is not a chef, but being so late, the chef was gone. Rooms are serviced daily. Should a client NOT want their towels to be replaced they are put back on the towel rail. ( Water is an important commodity in the desert ) For new towels, the client places the towel on the floor. This is standard when travelling any where in the world. We trust your towels were not changed because you placed them back on the towel rail. Amenities are each day restocked. This includes, sachet teas, sugars, coffees & milk pods, for hygiene, & cookies in the jar. You also have on arrival labelled 500 ml bottled per client. Please keep in mind that the establishment is in a modern minimalistic fashion and not clutter filled. Tissue boxes are not in rooms, ( extremely unhygienic. ) Few guests live in a room before a box is empty. Toilet paper is put out with a sticker to label as new/clean. If a guest needs more than one roll ( not wanting clutter in rooms, stacking rolls in rooms, unhygienic for the next clients - ) the host on duty has excess to all items. We trust a client will realise by 20h30 they need to top up amenities they want extra. We run 2 shifts, back to back, not catering 24/7 service. We hope you might re think your harsh comments & judgement & realise that you hurt good people & kind intentions. Wishing you a good 2024.

We booked a 2 night stay and 2 rooms for a family of 4 on our recent trip. The hotel is clean but rooms are very basic with basic amenities E.g. there are no tissues in rooms, 3 small Oreo biscuits and given no of tea bags in the refreshment trays (which are not replenished), the towels are not changed and therefore remained dirty, there were no spare loo rolls and as there is no one in the lobby after 8.00pm we had to use our own roll. The breakfast is very basic with little choice. The worst part is that the owner/ manager is rude and condascending. We requested if we could delay check out til 10.30 am and were flatly refused. We explained that we had booked a hot air balloon flight that am and had to leave at 4.30 am and would be back by around 10.00am but in case we were slightly delayed. The answer was strictly NO. She would not even allow us to leave our packed car in the car park til 10.30 am. We have travelled extensively and never encountered such belligerence. I would never recommend this hotel. The only redeeming feature was the staff were very polite and friendly. This stay is the only black spot in our Namibia trip. The rest of the Namibians have been warm, friendly and welcoming and the country is beautiful.

Kleines Hotel mit hübschen Zimmern und tolles Frühstück

Wunderschönes Hotel und unglaublich nettes, aufmerksames und hilfsbereites Personal. Es gibt einen beheizten Pool und die Stadt ist problemlos zu Fuss erreichbar. Das Frühstück ist unglaublich lecker und das Personal hat für uns jeweils das Nachtessen in den Besten Restaurants der Stadt reserviert. Vielen Dank für den tollen Aufenthalt. Dies war von unserem Afrikatrip definitiv das beste Hotel.

Don’t bother. Save your money! Not toilet door and extremely basic.

Very relaxing hotel close to the city center with a nice garden including warm pool. Staff very friendly, good breakfast.

We just finished a one night stay at Giardino.

The room was very clean and the mattress firm which we liked, wifi is also good. There is however no door to separate the bathroom/toilet from the rest of the room and the unfortunate placement of a mirror allowed full view of everything that was going on in the bathroom - it is a test of how close you are willing to get to your partner/family/friends.

There is also limited channels available on the TV and no air-conditioning/fans. The room got very stuffy at night, we had to leave the external door open to get to bed. No privacy and a security issue.

On the afternoon of our arrival we did not have hot water (lukewarm). This was fixed by staff about 8pm.

We woke the next morning to the same issue and had to ask for staff to power the hot water up for us which took about 30mins. Was nice and hot afterwards.

There are a lot of reviews stating breakfast is amazing but we would say it is average. We got a board of ham and salami circles, some cucumber, slices of tomato and a bowl of grated cheese. This was accompanied by hotdog buns and slices of bread. Breakfast also included fruit salad and yoghurt or musili and yoghurt followed by a choice of eggs/bacon/sausages.

For the same price we paid for our stay at Giardino, we had previously booked a hotel that served full buffet breakfast in the centre of Swakopmund that included air conditioning.

We took a gamble assuming that sacrificing location would mean a higher quality hotel. Unfortunately we had a lower quality hotel, worse breakfast and worse location for the same cost.

Staff were lovely but almost too attentive. It's nice to have a bit of personal space.

Check out is strictly adhered to. We got a knock at the door at 9.56am from an apologetic staff member at the request of the manager reminding us 10am was the check out time. We were in the process of collecting our luggage when we had the knock.

The photos displayed on the hotel website are generous.

Overall the stay was the only disappointing experience we had in Namibia, which is one of the most beautiful countries we have visited.

I would strongly recommend that you not stay at this hotel. We booked a room with two full size beds. I was uncomfortable the entire trip because there is no door to the bathroom from the bedroom (just a wide opening) and to my knowledge that is not advertised on the website. We would have never booked this hotel if we knew that.

I immediately asked if I could change rooms or even book an additional room (and pay for it in full). It took until the next morning for the manager to get back to me. She said our only choice was for me and my friend to both change rooms and I didn’t want to inconvenience my friend after our long travel and already unpacking in our current room. I felt the most uncomfortable with the bathroom situation and spent the entire trip going downstairs to use the public lobby bathroom.

Furthermore, the hotel manager Roswitha was incredibly rude to me on the last day. She had granted us late checkout. We planned on leaving our luggage for 90 minutes to walk around to pass time since our flight was later. All of which is standard at every hotel I’ve ever been to (I travel a ton, 32 countries so far.) I was waiting quietly for my friend in the lobby when asked me what time the taxi was coming - when I said 2pm, she literally started yelling at me. She started to complain about how the owner was upset with her for letting us check out late and that we should know that when one travels internationally you just have to leave at check out time, cannot leave your bag longer etc. It was very condescending and her fussing was overwhelming. I tried to interject to find out what the bottom line was because her rambling was confusing and frankly if she didn’t want us to leave our bags then fine, I’m a resourceful traveler, I’ll take my stuff and find somewhere else to hold them for an hour. No big deal. But the minute I attempted to speak she interrupted me (over and over) yelling that I was being rude and she was doing us a favor. I’ve stayed in hotels (1 star to 5 stars) all over the world and I have never been yelled at by hotel staff. Ever. Also, in every country I’ve been to holding travelers bags before they head to the airport is standard. Especially if the check out is super early (10am) which is highly unusual and inconvenient. I would have preferred that she just tell us no (or tell us to pay to keep the room longer) than ruin my vacation with her yelling. Luckily the rest of the staff were kind gracious polite and warm. But I would never stay here again.

Zeer aangenaam verblijf gehad. Locatie was goed genoeg, de kamers zeer proper, zwembad aangenaam warm zodat we ondanks het koude weer toch gezwommen hebben. Complimenten aan het personeel. Professionele service en zeer vriendelijk.

Ottimo sotto tutti i punti di vista, posizione, personale, cibo. Tutto perfetto

Très bel endroit avec un service au top. Je recommande

Een slecht verblijf gehad
Jet was duidelijk dat ze ons we wouden hebben. Opeens was de het uitchecken om 9u ipv 10u maar mits wat onderhandelen kon het toch om 9u30.
Om 8u stonden ze aan onze deur te kloppen om te zeggen dat als we ontbijt wouden hebben dat het maar tot 8u30 kon. Ook zijn ze 15min voordat we uit de kamer moesten en alles aan het opruimen waren komen zeggen dat we wel binnen 15 min uit de kamer moesten.
Hiernaast os de ligging ook niet ideaal en os het nipt om met een grotere wagen binnen te rijden
Ik zou het zeker niet aanraden

Really enjoyed our stay. Great service, very helpful. Excellent breakfast (catered for vegetarian and vegan). Garden is stunning, a little oasis with heated pool. Light and airy decor and cosy room with great shower and bath. Very close to high street/restaurants etc.